Airtm Reviews 

Do not use the service. You won't be able to access your money for months. The customer support is absolutely terrible. I don't remember a single fintech company with such slow and terrible customer support. I am trying to raise limits to move money for more than a month. Made all verifications, filled all the form and support just marinating for weeks. Extremally shady org, with totally terrible customer support and experience.

I earlier wrote a review about my Airtm account been blocked, and my funds was in my account,it had never happened to me on their platform,so I really felt they were scammers, so I never felt the emails I received were true, my account Airtm was unblocked after a week through the emails response, and I re- transferred my money to my local bank account. Airtm unblocked my account, I was so happy, and thanked Almighty God. it's a virtual bank to think of it.

They limited my account in late September 2023 claiming that investigating source of my funds. I had around 690USD. Up to date their support never seems to help. They usually generate automating email claiming to analyze my request in order to provide me with the most effective solution. Do not trust them!!!!

horrible customer service. i wasnt able to withdraw my money and reaching customer care has been a nightmare

Account got frozen with all my funds gone.

Never signed up, received email as welcome message. Requested for account deletion, but not successful. Scammers

After they hold my funds and many email and tickets thy don’t bother and reply me and then I decide to review in trusts pilot platform and after
reviewing they answer me very
politely and release my funds I thing expect reversal my review and dont now they are threatening me block my account permanently that was worst company I find in my life they consider they are only one
But they don’t know word was open for anyone
What they say I paste it

""...We reserve the right to terminate and/or suspend your Airtm account and/or block transactions or freeze funds immediately and without notice, if we determine, in our sole discretion, that your account is associated with a prohibited activity. If Airtm prevents you from accessing our Services (including by blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address)... If Airtm suspends or terminates your account, or terminates your use of the Airtm Services for any reason, we will send you the notice of our actions unless a court order or other legal process prohibits Airtm from providing you with such notice. You acknowledge that Airtm's decision to take certain actions, including limiting access, suspending, or terminating your account, may be based on confidential criteria that are essential to Airtm's security and risk management protocols. You agree that Airtm is under no obligation to disclose details of its risk management and security procedures to you.""

We may no longer respond to your messages.

Horrible experience. I requested to receive funds to my Wise account. A cashier initiated the transaction. Then I received a message from Wise that the money would be credited to my bank account.
But there was a delay and until today, I haven't received the funds. A mediator entered the chat and asked if I had received the funds. I explained that I did not receive them and that I could only check the next time again with my bank on Monday.
And what did he do? He closed the transaction as successful on Sunday, before I received any funds!

I will make this company responsible if I don't receive my funds.

I have opened an account to be able to receive payment for freelance work. After completing the registration my account worked for about an hour. However, soon after the account I received an email saying my account is limited (and while trying to log in, it says it’s blocked). I have opened a ticked with support (#3119597), but the support is completely unresponsive.

Avoid!

I got stolen!
I have been using Airtm for a couple of years now and I have never had a problem. I got $567.00 USDC in my account for a week when I logged in to transfer it and noticed that they were transferred without authorization to a cashier in USDT when I don't even have a USDT account. I've emailed them but I haven't received any response.
That money was the payment for an entire month of work. I'm so heartbroken right now. It has been 48 hours and I can't sleep. I please beg you to refund my money because I need it.
I'll let the community know and I'll create all the necessary videos to get my money back because it is unfair that after all these years giving you commission, you allow this to happen to your users.

Airtm has been holding my money for over 7 days now. Pending. Surely!!! And the support team is doing nothing to expedite this. I am very disappointed. Ticket number 3108691.

I used this platform on and off to convert my Usdc to my local currency and never had a problem with traders on the platform, however, most recently I used the 'pix' payment option here in brazil to make direct payments through a QR code with a venue without a trader but it seems that they don't process transactions after 8 pm or something which is not notified anywhere on the platform. Anyway, I had 3 pending transactions which I reported to customer support, it's been a week and they have yet to find a solution all they do is say it may take a while to provide a resolution, which I'm thinking they may even not return the money. If you absolutely have to use this platform be advised the fees are very high and just use the option with traders, never direct payment from airtm because if something goes wrong that money will be held indefinetly as their customer support is slow and ineffective.

Scamming platform, never use that. They lock your account without any reason as soon as you receive money to there, And the support doesn't reach out for days.

Be aware of scam. And never lose your money. Stay safe.

Also, their customer support called Fabio was threatening me that he will restrict the account forever if I reach out again.

Worst customer support I've ever seen.

I had a very bad experience with Airtm support. I opened a ticket asking for help to withdraw my funds, but the operator gave me no real solutions and no useful guidance. Instead of helping, my account ended up being blocked.

I even recorded video evidence showing clearly that my login credentials were correct, but the system did not allow me to access. The support agent only asked me to close the ticket without resolving anything.

Now my funds are completely inaccessible, and the process has been extremely frustrating. Reading other reviews, I see that I am not the only one facing this problem. Airtm urgently needs to improve their customer support and take users’ complaints seriously.

I am very disappointed with Airtm’s support. A payment of 850USD was sent to my Airtm account on 16/09/2025 (with full MT103 proof available), but the funds have still not been credited. I opened a support ticket, followed up multiple times, and even submitted all required documents to ticket #3095364 yet I have not received any clear reply or resolution.
As a user, I expect transparency and proper communication when it comes to financial transactions. At this point, I am simply asking Airtm to confirm whether they have received the funds and to credit them to my account without further delay.

The platform works well until you need to deal with customer support. Without any explanation, your account can suddenly be blocked, and you’ll lose the ability to withdraw your earnings.

I opened a ticket over a month ago and have reached out via chat and email, but no one has been able to provide any update or status on my case. I also tried their Discord and Reddit, but without success—though I discovered I’m not the only one facing this issue.

On top of that, when you check your support ticket, its content often disappears or becomes inaccessible, which clearly shows the platform is not functioning properly.

I do not recommend !!!

I am a fairly new user on Airtm and became a client through a referral link from a friend who has been using the platform for quite some time. Although he initially had problems with his account being limited for about a month, the same thing happened to me. As soon as I registered, a few days later, I received a message that my account was limited and I needed to go through verification. Eventually, I completed it, and I received a message that my account was ready to be used up to a certain amount. However, when money was credited to my account, it turned out that I could not transfer this amount either within the platform or outside of it. There is a restriction on withdrawing funds. However, the most disturbing is that I contacted Customer Service, created a ticket #3076226, and it has already been almost a week without any response about what this problem is, whether it will be resolved, and when. Therefore, urgent help is needed with this to be able to use the platform and give it a second chance to make it right.

UPDATE: I will give them 3 stars to be fair, because they did return my money after some days. But they gave me a very hard time. If you're going to use it, be careful.

They have been holding my money without my consent for days. They practically deducted it from my balance “by mistake”. I wanted to withdraw funds to my bank account, and the transaction has been pending since then. So far, they haven't returned it to me, and they haven't offered me a solution, or even responded to me, which is the worst part. Their customer service is a headache. They gave me a generic response and then ignored me, nothing to put my mind at ease. The improper and unauthorized withholding of someone else's money is a criminal offense and extremely harmful to its users.

I've been using airtm with no complains. Suddenly, out of the blue, my funds cannot be withdrawn. I have 400$ hostage in my account. I have made several attempts with their ticket system and they just keep repeating the same

"wanted to let you know that your case has been escalated to the appropriate team for further review. They will contact you directly via email within 1 to 24 business hours."

It's always the same message. Just a copy/paste template

Moreover, a friend of mine had the same situation and it was just a verification issue. I literally saw how his issue was solved in 2 hrs

15 days already and no support

Ticket #3055478

I'm really disappointed with what Airtm is doing to me as your (CASHIER )am unable to move fund , my account suddenly got limited without doing anything wrong, have been trying all means to send messages but no response from AIRTM. I have my hard earned money inside, I hope my issue will be resolved soon so I can come back for positive feedback 🙏
Ticket ID: #3065528