AirsoftGI Reviews 

1,850
•
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Ordered an item using guest checkout, a month later no item has arrived or even an email to let me know it has shipped but they have taken payment. Can't get an answer on the phone when I call for hel... See more

Rated 1 out of 5 stars

WARNING! Airsoft GI are scammers! Recently noticed that in their base version of the Push Unite mask, they purposely have items listed in the description that actually doesn't come with the mask,... See more

Rated 4 out of 5 stars

I enjoy Airsoft GI! Good service, comprable prices and equipments. Good speed at processing and shipping orders. However, I do feel that the inventory is a little lack luster in the tactical equipment... See more

Rated 4 out of 5 stars

Good products and great selection. My only complaint would b shipping costs. They r always insanely high no matter what u purchase. I was getting charged 20-30 dollars for something so small it would... See more

Company details

  1. Paintball Store
  2. also in
  3. Sporting Goods Store

Information provided by various external sources

Airsoft GI - Welcome to the ultimate airsoft retailer. Airsoft GI is here to present the finest and largest selection of airsoft guns, accessories, upgrade parts, tactical gears, upgrade repair service. Over 20,000 products...


Contact info

1.9

Poor

TrustScore 2 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.9

All reviews

(1,850)

6 reviews in the last 12 months

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Rated 1 out of 5 stars

sadly, 0 stars isnt an option

I'm new to the sport of airsoft and Airsoft Go hsd been mentioned to me. WOW. WAS I MISLEAD.

Their returns department did ABSOLUTLEY NOTHING to help me efficiently return the faulty product I was sent. It took so long to get a damn reply that I decided it would be less of headache to just take a loss on the item. Totally dissatisfied with how they DIDNT HANDLE a simple return. Never waisting my time and money with this company again.

20 June 2018
Unprompted review
AirsoftGI logo

Reply from AirsoftGI

I'm very sorry to hear that you had a negative experience. I don't show any delays in the processing of your RMA. However, it does appear that your email conversation extended over a weekend. Please bear in mind that our Customer Service and RMA Departments are closed on weekends. Messages received over the weekend will be responded to when we are back in the office.

Rated 5 out of 5 stars

I like ordering from AirsoftGI

I like ordering from AirsoftGI, they are a great site to navigate and order with. The only thing I feel ugh about is the mystery gift. While it's a great thing, sending a shirt that won't fit is blah.

20 June 2018
Unprompted review
Rated 3 out of 5 stars

Not entirely their fault

Not entirely their fault, however there was a huge delay in shipping as the train derailed, causing almost a week hiccup. When it did arrive, the box was destroyed, it being a mystery box, I could not ask for a return or to confirm the contents of what was shipped originally. What did arrive was scuffed, slightly dented and gouged.
They did not provide the courtesy of am bbn update of what happened and was told that I bnb would receive a call with information. I did not receive that call.

19 June 2018
Unprompted review
Rated 5 out of 5 stars

GI custom delivers.

I bought a custom GI build listed on thier website. I am very surprised by the quality of build. Zero wobbles. All custom work is neat and what I would expect, but often times not delivered, from other custom airsoft builds.
The replica is snappy, performs great, and to the benchmark promised by GI on the market for this build.

14 June 2018
Unprompted review
Rated 4 out of 5 stars

Overall

Overall, GI is a great business. From their online deals to their in store service (Dallas,TX) - you cant beat it. My only gripe is their shipping rates, even discounted, are high!

14 June 2018
Unprompted review
Rated 5 out of 5 stars

Possibly the best Airsoft site around

Possibly the best Airsoft site around. Purchased a mystery box and was not disappointed while I did receive one of the cheaper lower quality items on the list it was still more then the price I payed and came with everything I would need to start using it.

13 June 2018
Unprompted review
Rated 5 out of 5 stars

Great Prices

Airsoft GI consistently has the lowest prices and best deals on the airsoft market.

13 June 2018
Unprompted review
Rated 4 out of 5 stars

I enjoy Airsoft GI

I enjoy Airsoft GI! Good service, comprable prices and equipments. Good speed at processing and shipping orders. However, I do feel that the inventory is a little lack luster in the tactical equipment cataegory. I feel more variety is needed, especially along the lines of optics, attachments, protective gear and the likes.

13 June 2018
Unprompted review
Rated 5 out of 5 stars

Nice looking guns

Nice looking guns. Bought a blowback powered assault rifle. Really fantastic feeling to shoot this gun. Hope i test it next weekend in a battle.

12 June 2018
Unprompted review
Rated 5 out of 5 stars

Great Bonus Gift

I’ve ordered from Airsoft GI twice in the last couple months and have been very happy both times. My most recent purchase was extra satisfactory because I received a special bonus gift. The gift turned out to be an extra magazine that I wanted to buy, but was on a budget and decided not to. Now I have 2 magazines for my pistol and am extremely happy that one of them was free. If I ever need more airsoft supplies in the future, Airsoft GI will be the first stop on my mind.

12 June 2018
Unprompted review
Rated 5 out of 5 stars

Great company, prompt shipping and awesome customer service.

After returning to Airsoft after many years I was deciding on which company to begin ordering from. AirsoftGI has a solid website and great pricing so I went with them. I've had prompt shipping, correct orders, and great customer service.

My most recent order was some Elite Force BBs. I accidentally ordered the non-bio BBs and reached out to support to cancel my order. I received a response almost immediately from Eric A. and he helped correct my order. Great customer service from him and Airsoft GI. I will order again soon.

Thank you!
- Chris

11 June 2018
Unprompted review
Rated 4 out of 5 stars

AirsoftGI - Great Service

AirsoftGI definitely offers a variety of items of any airaofters for relatively cheap pricing. Shipping can be expensive, especially if you're only spending 20 or 30 dollsrs, but regardless the products are always shipped fast, and with care.

11 June 2018
Unprompted review
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful. My gun would not shoot at all despite going to an airsoft place to see what was wrong with it. I have been contacting them for over a week and they refuse to respond to anything.

10 June 2018
Unprompted review
Rated 3 out of 5 stars

We bought two guns from you--both were…

We bought two guns from you--both were inoperative out of the box. We received great support from Airsoft GI, with one returned fixed, and another in shop, but maybe you need to have better quality control, as it clearly isn't happening at the factory. Again, no complaints against Airsoft GI, but the manufacturers aren't up to speed.

9 June 2018
Unprompted review

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