Airparks Reviews 

5,762
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 692 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate the straightforward online booking process, informative website, and easy check-in procedures that make travel seamless. People frequently mention that the staff and drivers are exceptionally helpful, friendly, and well prepared to assist with luggage. However, some people mentioned experiencing frustrating delays with the shuttle bus service and longer waiting times upon return. Some reviewers were not happy with occasional difficulties finding the correct car park location or encountered unhelpful staff behavior. A few other people also felt that the overall check-in process could be improved when unexpected problems arose.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient parking and smooth... See more

Location

Reviewers mention ambiguous feedback about location, noting that while many find the sites easy to find with... See more

Staff

Customers had positive experiences with staff, frequently describing them as courteous, professional, and... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the entire process is straightforward,... See more

Booking process

Users describe positive interactions with booking_process, highlighting an informative website and a very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Air parks offer is fantastic- easy to use and informative website to book. Great emails and online check-in service. We were warmly welcomed and given clear instructions on where to park. The buses fr... See more

Rated 5 out of 5 stars

Very straight forward booking process. The check-in guy and both bus drivers were great. All friendly and were clear on instctuons on what to do. Very happy and woulld use again. Location ideal and bu... See more

Rated 5 out of 5 stars

Booked on line for 14 days we arrived at 04.00 hrs. Quick and easy entry by the operative at the barrier. We were then escorted to our parking space in zone 6, the transfer bus was waiting a quick and... See more

Rated 5 out of 5 stars

Easy to book. I had put a 0 instead of an o for the reg so the gate couldn't read it, however the issue was delt with quickly at the gate. It was busy on the way back and we had to wait for the... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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No recent history of asking for reviews

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4.5

All reviews

(5,762)

682 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Easy to find

Easy to find, regular shuttle service so we didn't have to hang about for any length of time. And easy exit back to the main road upon exit. And as far as airport parking is concerned quite reasonable price

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Very simple process from booking to…

Very simple process from booking to home return at end of trip. Aberdeen not far away, allow some time to visit the city, easy bus ride away if you have a long w sit for a flight.
Included hotel B&B package worked well too.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

Airparks, Luton

PLEASE DON'T USE THEM AT ALL - Airparks in Luton. We went away for 2 weeks and half, left the key and the car with them to park, everything was fine with our car when we left When we got back to collect our car, there was a puncture in the front tyre , how are we getting home, AP did help pumping up with air, we didn't want to take a risk driving back on motorway, changed to a spare, the manager had helped, he was saying the company take no liability, we went to Citroen garage next door for help, they was really helpful and forwarded us to Kwik fit, Chapel Street, Luton who have been our saviours, they've had a few cars from Airparks monthly with punchers. Kwik fit had told us the car had been driven on a flat puncture.

Thank you for the response but NO WE WILL NOT BE USING YOU IN THE FUTURE. We are couple of Hundred out of pocket, and the allegation made by Kwik fit Luton, one of guys have been driving the car with the flat tyre, what have you to say about that then, not impressed at all, LIES ALL LIES

4 August 2026
Unprompted review
Airparks logo

Reply from Airparks

Hi Sarah,

Thank you for taking the time to share your feedback – we’re genuinely sorry to hear that your experience didn’t meet expectations.

We always aim to deliver the best possible service, and we’re disappointed to learn that we fell short on this occasion. Please know that we take all feedback seriously and regularly review our suppliers and partners to ensure they meet the high standards our customers expect. Your comments have been noted and will be shared with the relevant teams.

We truly hope you’ll consider giving us another chance in the future – we’d love the opportunity to provide you with a much better experience next time.

Warm regards,
The Holiday Extras Team

Rated 3 out of 5 stars

We purchased the drop and go with added…

We purchased the drop and go with added car valet.

Whilst the drop and go was relatively straight forward -albeit they dropped the car in middle of road and as we were loading baby and bags into the car they were hounding us to move the car (because we were blocking the road) - the key gripe is with the valet definitely not worth it!
Car seats got handed back with dust on them (we had to wipe them before sitting on them)
The external car was covered in water marks (like they just shook a hose at it) it was most telling that they hadnt bothered because the window still had the same bird mess on it (that we picked up on way to airport)
The valet said it wasn’t up to standard

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use, friendly service.

Very straight forward booking process. The check-in guy and both bus drivers were great. All friendly and were clear on instctuons on what to do. Very happy and woulld use again. Location ideal and bus service perfect. Including being picked back up from the airport within a matter of minutes of me calling the number.

28 July 2026
Unprompted review
Rated 1 out of 5 stars

Used meet and greet Manchester no paper…

Used meet and greet Manchester no paper telling us where the car was parked on return 3 members of staff later located the floor our car was parked on the seat had been moved heater was on and window wipes had been used driving home realised my dash cam was switched of once home my husband discovered our dash cam from leaving home to return all data has been removed and it cannot be restored as the file is corrupted if you use this service I suggest you recorded your mileage I have reported this and am still waiting a response

10 July 2026
Unprompted review
Airparks logo

Reply from Airparks

Hi Janet,

Thank you so much for taking the time to share your feedback – we’re really sorry to hear that you were disappointed.

We always want our customers to have a smooth and enjoyable journey with us, so it’s upsetting to learn that we didn’t meet that standard this time. Please know that we take all complaints seriously and regularly review our suppliers to help ensure a better experience for all our customers. Your comments have already been shared with the relevant team.

To help us investigate further, click here to discuss your complaint - Head to the Fix My Hassle page - https://www.holidayextras.com/feedback-raise-an-issue.html

Warm regards,

The Holiday Extras Team

Rated 5 out of 5 stars

Will certainly use Airparks again.

Simple booking process, very competitive rates and good value, good easy to find site location, pre-arrival on-line check-in is good, efficient site entry and speedy guide vehicle to the parking zone, good shuttle bus service to and from the airport. Designated parking zone shown on return bus tickets.
Overall, it was a very good experience and no negatives.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Seamless Process, Start to Finish

Seamless, start to finish. Minor - finish off concreting car park, so no gravel. Would make it easier to wheel case to car. But location, cost and process all good, thanks. 😎👍👍😊

15 July 2026
Unprompted review

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