Air France Reviews 

Cancelled our flight twice back to back, we decide to rebook and they cancel it again with 1 hour notice. They don’t give you any reason as to why the flight was cancelled. We payed 5k for flights and we stayed overnight at the airport and all they offered was a $20 voucher and a bag of chips. Just ridiculous. The customer support team is extremely unhelpful and shows no care for anything happening.

My religious custom made oracles worth over $19,000uSD was stolen from my luggage while in possession with airfrance. They have denial all responsibilities and no formal investigation performed. Mind you my luggage was locked. My checked luggage went missing while in transit and was returned to me without a lock and oracles stolen. I will never travel with this airline ever again.

I give not just 0 to air france services..-100 is not enough to describe my damage 💔. Customer Service is awful ,not helpful, not respectful, not sure. They took my money and i booked another airlines to go my country.they did not fix my trip and they did not refund me. Air france is scam 😒 they dont care about their client they only look over money . I hate Air france will never book with you

I experienced the staff on the airplane as friendly and generally nice. However, I am giving only 2 stars because of several other aspects of my experience.

1. **Too many repetitive security checks in Paris**
There were too many repetitive checks during my transfer in Paris, which made the journey unnecessarily stressful and inconvenient.

2. **Layover time between Terminals E and F was too short**
The connection time was far too short considering that there is no fast way to travel between Terminal E and Terminal F. You have to walk for at least half an hour, which makes the connection very difficult and stressful, especially when additional security checks are required.

3. **Problems arranging an overnight hotel**
When my flight was delayed and I needed an overnight hotel, I was initially told that the hotel could not be arranged. I felt that I was treated unfairly because of my name and experienced this as discrimination. Later, a Scandinavian passenger and I went to another customer service desk. The staff there made a phone call and, this time, agreed to arrange the hotel. The fact that another desk was able to arrange it made the initial refusal even more disappointing.

4. **Inconsistent and unpleasant handling of cabin baggage**
I had prepared my cabin baggage according to the stated requirements. My backpack is soft and relatively small. The top was flat, but there was a medicine bottle at the bottom that caused a small part of the bag to stick out slightly.

A staff member told me that the backpack did not fit the measurement basket and insisted that I check it in. His manner was very angry and unpleasant, even though it was obvious that this was a small backpack. I followed his instructions and stood in line to check it in. However, while I was waiting, the same staff member came back and told me that I no longer needed to check it in.

This was confusing and frustrating. I also noticed that other passengers were allowed to bring more than one backpack onto the airplane, which made the enforcement of the baggage rules seem inconsistent.

5. **Very poor food and cabin amenity quality**
The food quality was very disappointing. The main course consisted of a very small portion of meat and was not tasty. The salad and dessert did not seem fresh, the bread was cold, and even the juice tasted unpleasant and not fresh.

The blanket also appeared not to have been properly cleaned. It had a lot of hair on it, smelled bad, and was heavily wrinkled. It gave the impression that it had not been properly cleaned or prepared for the next passenger. The headset also looked old, used, and not properly cleaned.

My experience became even more disappointing when my flight from Paris to the US was delayed and I was transferred to Delta. The contrast was very noticeable. The food on Delta was fresh, tasty, and served in a much larger portion. Even after the main course, I found myself saving the dessert and starters because they were fresh and of good quality. The pillow and blanket were clean and looked almost new, and the headset was also new.

Overall, while I found the onboard staff to be friendly, the other aspects of my experience—including the transfer process, customer service, inconsistent baggage handling, food quality, and cleanliness of the cabin amenities—were very disappointing.

Based on this experience, I would not choose Air France again in the future if I have other options.

We are traveling with my 87y dad who has heart issues and Alzheimers. Air France reached out to ask us to move our flight by one day, which we accepted. We spent a lot of money to book him in a business flight. Now they choose to downgrade the 87yo man with Alzheimers randomly and refuse to downgrade anyone else instead. There is apparently No solution, although it is a matter of health and safety for my dad. I am shocked.

Never using this airline again.My family and I went on a flight from Milan to Paris. It was about 1.5 hours and when we arrived my moms luggage was nowhere to be found. When we checked her airtag it showed it was still in Milan so we went to customer services who said theyd start looking for it. My mom gets an email updating her soon after saying they found the bag and it would be shipped to our hotel right away. A day goes by with nothing. Bag still in Milan. My mom calls to get an update on the bag and the operator tells her he has no clue why anybody said it was found because it had in fact NOT been found. My mom asked what would be done to find the bag and he simply told her that “thousands of bags get lost a day” and she was “not a priority” and to “wait for an update email” despite the fact our last “update” was completely false. Despite our effort to give them all the information to find the bag including the air tag information they have done nothing to find it. Nobody had clicked on the airtag link to locate the bag, nobody has updated us, and when we do call we get told to “ file another claim” even though we have 3 times now with no help. Awful airline. I am so disappointed that Air France could care less about their customers belongings and their travel. Never will I fly here again.

I've generally had positive experiences of Air France, flying from the UK to the continent. Slightly more expensive than easyjet or Ryanair, more than balanced by no egregious rules about carry-on bags, and being treated as an adult.
Sadly, that seems to have be on the way out. Quoted prices do not include overhead luggage, but you can add them for £60-odd if you want. In essence, they've become indistinguishable from low-end, no frills carriers, so what distinguishes them now? It's a real shame and for the first time in a few years I'm travelling by train.

Air Awful! They cancelled the last flight from Paris and left everyone stranded...no food, no transport, no hotel.
After months of calls and emails, they only refund a part of the costs...and now go back into silent mode. Never mind that I lost a whole exhausting Saturday, I just want my money back! Is it too much to ask? It seems so.

Our experience with Air France can be put into categories.
Airport staff, face to face excellent, outcome poor.
Flight staff consideration, very good, journey satisfactory due to very restricted leg room and when the seat in front were put back it was like going under a low bar to get out of your seat! My friend had bruises! This was despite travelling premium economy!
Airport staff in Miami ( this was the only time in dealing with Air France that their communication was good) very good, kind and considerate.
Customer service (on the phone) sympathetic and helpful, outcome did not meet their expectation or mine!
Administration, very poor, evasive, prolonged, rude!
Face to face, Air France have trained their staff to be kind, helpful and they serve you well, in my opinion that stops when their administrative staff have to deal with a complaint! There is no personal service, you’re reduced to flight number and at every turn they evade and make your legitimate claim as difficult to manage as possible. I have spoken to friends who experience the same difficulty so this is a culture, a president that many reviews will attest to.
We originally booked with BA who cancelled the night before we were due to fly. They managed to get us a flight to Charles de Gaulle then a connecting flight with Air France to Miami.
We were booked to cruise on the following day and were concerned about our luggage as previous cruises we heard of many people who had more than one flight experienced luggage lost in transit. We checked with the luggage staff and also at the check in desk that our luggage was indeed on our flight and we were assured it was!
One hour before we landed in Miami I received an email saying our luggage was lost! At the airport the Air France representative was apologetic and tried to reassure us it would arrive the following day, which as it happened wasn’t helpful because the arrival time was an hour after our ship was due to sail! We were told to purchase what we needed and to keep all receipts in order to submit a claim and that our luggage would be reunited with us at our first port of call! We sailed Saturday our first port of call Tuesday!
We made the best of a poor outcome and did what we were advised.
Upon returning we submitted our claims.
They took a little over two months to be processed and then in order to complete the process I was asked to submit specific details of my bank account, which I did. This was followed by email after email asking for the same details. Each time I resent! There was no personal communication only standard pre written emails, despite me emailing asking for some clarification. My frustration led me to telephone their customer service department who were helpful and sympathetic after telling me my claim had been cancelled!
She listened to my story and confirmed that I had indeed sent all the information needed and told me that she would send an urgent correspondence reinstating my claim.
Seventy two hours later, a time she thought would be a reasonable wait time, I once again received an email saying ‘I reviewed your case and I’m pleased to inform you I can accept your request for reimbursement’, been here before!
I did indeed receive my claim of money I HAD to spend in order to be clothed and clean for almost half my cruise.
There was no acknowledgement of the fact they spoiled what had been a year long planned holiday, a holiday with a specific criteria of enjoyment which was missed. A cruise that was not only about enjoying the itinerary the ship prepared for us but for three days I was crafting and all my tools were in my suitcase! Four days of frequent visits to the ships customer service desk to assure our luggage did indeed meet us at the first port. I feel badly let done by the service who, on the face of it, are pleasant, helpful and considerate but underlying this is a culture of evasiveness, delay and inconsideration.
This was not only a disservice to myself but ultimately to their staff who work face to face, daily, with the public.

Air France is absolutely a piece of shit, the level of service by employees(that i met) that are basically humanoid robots is astonishingly bad! Avoid at all costs! I have never in my life used so much profanity on anything, but this event made me furious. They DO NOT give a shit about you. I decided to write this to warn people after the same thing has happened multiple times, which is why I am so furious, if they treat me (who pays for business class) like this, imagine how they would treat you.

I fly business class all over the world and have flown with pretty much every major international airline. Somehow, Air France has managed to deliver a horrific and egregious experience every single time. Especially at the Charles de Gaulle airport(Which is literally in France!!!). The annoyance started once i landed, on my way to obtain my transit ticket. I entered the sky priority line since I am flying business and I have skyteam elite plus. Think i was paying to save time, but you know what, F*** that, because the guy at the counter still asks you to wait for those in economy AT THE SPECIALIZED SKY PRIORITY COUNTER.
And I do not mean I had to wait for one economy passenger who was already being helped, because that's reasonable. I mean I had to stand there for 40 minutes until the entire F*** economy line had gone through, and only then would they provide service to me. What exactly is the “priority” part? Is it some kind of conceptual art installation about the illusion of social status?
Nothing against anyone here but I paid f*** 4x the price and waited 40x longer!
And after making me wait forty minutes, the employee couldn't even tell me what gate my flight was departing from. It literally took him another twenty minutes of clicking around, asking colleagues, and staring at his screen just to find my gate. This is basic basic information that should either be printed on the boarding pass or instantly available in Air France's own system. I just stood there waiting while they tried to figure out where their own airplane was leaving from. Props to the guy at the delta airline counter that walked over and pointed it to him.
(edit: hours later I found out that he still confused the gate, if i had no checked the flight destination I would be in some random city in brazil. This is not due to a gate change because another air France counter employee told me that this is the gate throughout)
Once I got out of the line that took forever(Basically waited for the entire plane to go before me). I found out that the lounge is diabolical as well, and not even comparable to other international airlines like Cathey pacific, AND they won’t even let people that are underaged in(YES EVEN IF I OVERPAID FOR BUSINESS and again im a skyteam elite plus member). You need someone that is 18 years old to go with you, has solo travel become so f*** hard? I explained that I have a 13 hour transfer flight and that I have nowhere to go otherwise. They straight on suspected that i would drink alcohol once entering the lounge despite the fact that I explained THAT I AM ALLERGIC TO ALCOHOL, and no matter how I begged and I even offered to sit at the f*** counter(so that they can surveille me), they just robotically repeated "as my colleague has already explained blah blah blah". They simple DO NOT give a shit, they DO NOT care how about the airline, they just want to get rid of you. I literally bought business class FOR THE LOUNGE of this transit and I just have to sit there at the f*** gate, wasting my life. This airline even worse than human excretion! Not to mention that their tickets are overpriced and not even operated by them sometime(which is a good thing, delta is so much better from every aspect). If you bought their tickets for their service, they cheat you. If you have a connection flights u do not get both tickets prior to departure and after you land at the transit stop you have to run around for counters in random places just for your second boarding pass and wait at the line every single time. I had a long interval between flights, but if you don't, they do not give you a refund if you missed your flight. Their website and related products are basically a reflection of how shitty this airline is.

Absolute piece-of-shit airline. Never again.

If you have a different opinion, I feel happy for you for not having to go through what i went through

I am in DISBELIEF Airfrance out of ANY reason cancelled my booking and the only thing done was send me an email saying my ticket was cancelled.
I called twice to customer services no one could tell me the reason, confirmed the booking would be cancelled and that there was nothing that could be done
I have this trip in 10 days and know I need to buy another ticket since I cannot cancel my travel. This is an ABSURD, I never went through anything like this in any other airline I’ve ever flew in my entire life.

Wish I could give them zero stars. Flying today August 1, 2026 flight AF001. To start, I booked the flights back in December and my seats were changed a couple of times. I was booked in row 23, and now moved to row 47, where all entertainment is down. Rows 30-47 have no TV or entertainment on an 8.5hour flight. How do they compensate you for this, they charged me an extra $300 for the luggage and had me playing “swap things” from one carry on to another. There’s a rule that a carry on has to be under 10lbs? The supervisor “Marcel” was useless, she actually gave me an attitude because I was upset? I’m sorry, I thought I was the customer. “Islam” who was on how 4th day on the job handled himself very professionally and tried his best to calm the situation, To make matters worse, our scheduled connecting flight was cancelled and a new flight was scheduled 6 hours later. How does an airline do that to its patrons, without any prior notice. I’m not wasting my time trying to even call them about any credit, there’s no credit they could offer me for the lost time and misery. NEVER FLY AIR FRANCE!!!! Go with another airline and save yourself from the aggravation.

Flight cancelled 20 days before the trip and I dont even receive one email telling me my options. Impossible to speak with them on the costumer service, ita a stupid useless whats app robot that does not work, shame!

Travel from CDG to CPH
Good service and nice people

We received an email in June from Air France about a small change in the times of our flights but no mention of the seating. A month later I logged into 'My Bookings', to check the time details and there was a message saying our seats had been changed for 'Operational reasons'. I checked the booking and all of the seats we had paid for had been removed from our booking. No refund of course. No replacement seat numbers were provided. Like most families, we book and pay for seats as we prefer to sit together while travelling. We originally paid about €76.91 for our seats, between €5.99 and €11.99 per seat per flight.
Clearly they now intend to just dump us onto any leftover seats, not necessarily together. Or maybe 'seatless' customers get refused entry if there is overbooking.
The message said we could choose alternative seats. However, as the seats we booked and paid for are now on sale at higher prices, we would have to pay another €100 or more to sit in the seats already paid for and even more for choosing different seats. I clicked on the seats already paid for on the seating plan. Some take the money already paid into consideration and charge the difference for the increased cost. Most do not acknowledge existing payments and charge the full new increased cost. For some, one of us chooses our original seat for free and the other pays the full increased new price for a seat already paid for at the old price.
As I was checking which seats we had booked and what we paid, I noticed that one seat had already been charged double, that is one seat at €11.99 and the seat beside at €23.98 even though it should be the same. Air France deny that these are different numbers!
I contacted the laughably called 'Customer Service'. They couldn't care less about customers, you fill in a form and get the message "All our assistants are currently busy, and we are unable to take new messages at the moment. Please try again later. Thank you for your patience. This chat session will now close."
This has been happening for two days now at all times, morning, noon and night. I got through for a few minutes today, did lots of typing, and was cut off without any resolution.
If our 'paid for' seats are not available to us because of 'operational reasons', why are they on sale to other customers willing to pay more than we did?
If there is a problem with their seating software, why can't Air France contact their customers and tell us what is going on and what they intend to do about it?

Hard to do worst in terms of customer service. While flight attendants are very nice once in the plane, everything around it is a disaster. From booking, to seats, to being refused a stroller in the plane (which means we had no stroller for our connection in Paris with 2 kids), the customer service is inexistant. Air France’s employees are not helpful, they don’t want to solve any problems and are bound by processes.

Horrible, worst flight experience of my life. Flight was delayed, moved, then cancelled, had to spend the night in their shitty hotel and missed all reservations. Do not fly this airline!!!

I've now had three separate issues with Air France over the last six months and, while mistakes can happen, it's the way they deal with complaints afterwards that has really disappointed me.

The first issue was having pre-booked seats removed from our return flight without any warning. We then had to pay again to choose new seats, only to discover our original seats had been given to a youth football team.

The second was far more serious. My wife was travelling with Special Assistance through Paris Charles de Gaulle and the experience left her in tears. We raised a complaint and received what felt like a standard apology, with no real indication that anyone had properly considered what had happened.

The third issue involved being given incorrect information by Air France before booking a Business Class trip. We specifically asked whether the flights would earn Virgin Atlantic Tier Points and were told they would. After travelling, we were told they didn't because of the fare class. The whole reason we booked those flights was to earn those Tier Points.

What has frustrated me most isn't even the original problems – it's the complaints process.

On one occasion I replied to Air France's decision email within 20 minutes, yet the case was still closed without my response being considered. Since then I've sent further emails, submitted a formal escalation covering all three complaints and even sent a follow-up simply asking for confirmation that my email had been received. Weeks later, I still haven't had a reply. I also experienced being transferred between departments, placed on hold without explanation and even having calls disconnected while trying to raise complaints.

At this point I don't feel like Air France is interested in resolving customer concerns. They seem happy to apologise, but I haven't seen much evidence that anyone actually looks into what happened or follows up when you challenge their decision.

I've flown with Air France many times over the years, so this review isn't based on one bad flight. It's based on repeated experiences and what has become a complete lack of confidence in their customer service.

I cannot recommend KLM or Air France…
I cannot recommend KLM or Air France based on my experience.

On 4 June 2026, I travelled on Flight KL592 from Johannesburg to Houston. When I arrived, I discovered that my checked baggage had been tampered with and several of my personal belongings were missing. I reported the incident immediately, obtained a police report, and submitted a baggage claim (Reference: C-11411675).

More than 55 days later, I am still waiting for a satisfactory resolution.

During this time, I have repeatedly contacted customer service, spent money making international calls from South Africa, submitted my banking details and supporting documentation multiple times, and continually followed up with no meaningful progress. I was informed that my payment had been rejected, yet no one has taken ownership of resolving the issue or explaining how it would be corrected.

The most disappointing part has been the lack of communication and accountability. Instead of proactively assisting a customer who experienced theft from their baggage, I have had to chase updates constantly. Calls have resulted in little or no assistance, emails have gone unanswered for long periods, and I have been left feeling ignored.

Based on my experience, the claims process has been frustrating, time-consuming, and exhausting. It has left me with the impression that customers are expected to keep chasing the airline for compensation rather than receiving timely support.

As a result, I have escalated my complaint to the appropriate regulatory authorities and continue to pursue a resolution.

If you are considering travelling with KLM or Air France, I encourage you to carefully consider how you would expect an airline to support you if something goes wrong with your baggage. My experience has left me with very little confidence that my claim would be handled promptly or effectively.

I sincerely hope no other passenger has to go through the same experience that I have endured over the past 55 days.