Very pleased with the delivery time of my portable air conditioning unit during a heatwave. Couldn’t work out why the accessories were delivered separately,I’m sure there’s good reason.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The machine itself is incredible. Well built, very easy to use, and looks good too. For me, the only downfall is the exhaust tube is bulky, difficult to manoeuvre, comes undone from the unit bracket a... See more
Company replied
At a time of great demand for portable air conditioners, we were able to secure this one with a reasonable timeliness. It was a bit above average costs, it wasn't free delivery, but it was delivered o... See more
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Ordered a 1400 u it two weeks ago and was told to expect delivery mid August, however last week we were informed a unit was ready for dispatch to arrive Monday 13th July, As we are in the Channel... See more
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Company details
Information provided by various external sources
Keep cool this summer with Aircon Direct. Pick up a portable air conditioner, air cooler or fan while stocks last!
Contact info
United Kingdom
- www.aircondirect.co.uk
4.0
Great
3K reviews
Asks customers to review
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Reply from Aircon Direct
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you are satisfied with the product's quality and value for money, as well as the smooth delivery process. If you ever need anything else, feel free to visit our website for a wide range of products.
Take care!
Lee
Item failed to deliver yet DX Freight…
Item failed to deliver yet DX Freight trackers says it was delivered on Friday - wrong
Emailed DX but no reply - cannot email aircon, and phone line is not available for domestic customers over the weekend.
No idea what is going on
7 August 2026
Reply from Aircon Direct
Hi Eric,
Thank you for your review.
Please accept our sincere apologies for the issues you faced with your order. We understand how frustrating this might have been.
I have asked a case manager to call you within the next 2 working hours to discuss it further.
Your feedback will be reviewed internally so that we can make improvements should a similar situation arise in the future.
Kind Regards,
Dyann
So easy to work with
So easy to work with, baught the delivery date early as there was some new stock that came in :) Simple
8 August 2026
Reply from Aircon Direct
Hello,
We are thrilled to hear that you had a positive experience with us and that you were able to get your delivery earlier due to new stock availability. Thank you for choosing Aircon Direct for your purchase. If you ever need anything else, feel free to visit Appliances Direct for a wide range of home appliances.
Best regards,
Lee
A joke of a company .don't bother .
A joke of a company .don't bother .
I rang the number on website to cancel the ac order due to stupidity from there health and safety foolishness.
Laptop direct number came on my phone yet another crap non English company terrible to say the least
7 August 2026
Unprompted review
Reply from Aircon Direct
Hi Christian,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
The worst customer service I have experienced in years
I bought an Electriq portable air conditioner advertised as a 14,000 BTU unit. From day one, its performance was nowhere near what I expected from a machine with that advertised cooling capacity.
When I raised this with Appliances Direct, they did everything possible to avoid addressing the actual issue. I repeatedly asked them to provide evidence supporting the advertised 14,000 BTU specification. After weeks of emails, they still refused to provide any technical documentation or evidence to support one of the product’s headline advertised claims.
Instead, they repeatedly changed the subject. I was initially sent the wrong manual, then told it was the correct one, before eventually receiving a different manual. They repeatedly claimed the unit was “set up incorrectly” but it took numerous emails before they would even explain what they believed was wrong. Once I answered that point, they simply introduced new ones.
At no stage did I feel they were genuinely interested in investigating my complaint. Every response felt like an attempt to avoid responsibility rather than engage with the issues I was raising.
They have now refused to replace the unit, refused to provide any evidence supporting the advertised specification I questioned, and told me they will simply respond to my bank regarding the chargeback.
If this is how Appliances Direct handle complaints about their own Electriq products, I would strongly advise looking elsewhere. Selling a product is easy. Standing behind it when a customer raises legitimate concerns is what really matters, and in my experience they have completely failed to do so.
7 August 2026
Unprompted review
Reply from Aircon Direct
Hi Tom,
Thank you for your review.
Please accept our sincere apologies for the concerns raised about the advertised cooling capacity, the information provided, and the handling of your complaint. We’re sorry that you felt your questions were not properly addressed and that the information supplied regarding the manuals and setup added to your frustration.
Your detailed feedback is important to us, and we review Trustpilot feedback internally to ensure concerns are shared with the relevant areas of the business.
Kind Regards,
Dyann
It’s a call Scam. Premium number cost me £15 to connect
So I called aircon direct on their 0871 number and it’s not only a premium number but has a massive network connection charge. Just got my mobile bill through and for 10 minutes call I was billed £15 by EE. I was on hold for 8 minutes of those 10. Don’t deal with the company it’s a call scam
6 July 2026
Unprompted review
Reply from Aircon Direct
Hi,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
Reply from Aircon Direct
Thank you for your positive feedback! We're thrilled to hear that your order was delivered promptly within 2 days. If you ever need anything else, feel free to visit our other brand, Appliances Direct, for a wide range of home appliances.
Take care!
Lee
Reply from Aircon Direct
Hello,
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our fast delivery service. If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Best regards,
Lee
Easy process
The aircon arrived with some dents on the vent. I returned the unit and received full refund. It was very smooth process.
26 June 2026
Unprompted review
Reply from Aircon Direct
Dear Customer,
Thank you for taking the time to share your experience with us. We're sorry to hear about the dents on the vent of your aircon, but we're pleased to know that the return process went smoothly and you received a full refund.
If you ever need any appliances in the future, we recommend visiting Appliances Direct (appliancesdirect.co.uk) for a wide range of options.
Best regards,
Lee
Quick Delivery, good service.
Service was very good, delivery was prompt and updated regularly. I had to chase a few things to get the process moving but once I did i got results. The only negative is the ac unit I ordered came with a 3 amp fuse and blew immediately so had to replace the fuse myself
28 July 2026
Unprompted review
Great communication and quick delivery
Great communication and super quick delivery. Really impressed
31 July 2026
Reply from Aircon Direct
Thank you for your positive feedback! We are delighted to hear that you were impressed with our communication and super quick delivery. If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Take care!
Lee
A good website and good prices
A good website, excellent choice and a very fast delivery
27 July 2026
Reply from Aircon Direct
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our website, found an excellent choice of products, and received your delivery promptly. If you ever need anything else, feel free to visit Laptops Direct for a wide selection of tech products.
Best regards,
Lee
Great servise
27 July 2026
Reply from Aircon Direct
Thank you for your positive feedback on the service you received at Aircon Direct! We are thrilled to hear that you had a great experience with us. If you ever need assistance with any other appliances, feel free to visit Appliances Direct for a wide range of products.
Best regards,
Mark
Reliable and trustworthy
Delivered when promised and AC as expected. We took a chance ordering a fairly expensive unit given that we’d never heard of the company before, but we needn’t have worried. It was hard to find any portable AC and this has made such a difference.
11 July 2026
Reply from Aircon Direct
Hello,
Thank you for sharing your experience with us! We are thrilled to hear that your AC unit was delivered on time and met your expectations. It's great to know that it has made a significant difference for you. If you ever need more home essentials, feel free to check out our range at Appliances Direct for more options.
Best regards,
Lee
Faulty product with missing components
Absolutely would not recommend this company. I was sent a faulty portable air conditioning unit. It did not come with the window installation kit as advertised in the product listing. This whole experience has wasted a huge amount of my time, as having the product sent back for testing and repairs will take upwards of 2 weeks. Sales order number 57496437
28 July 2026
Unprompted review
Reply from Aircon Direct
Hi Ryan,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
We have received a faulty aircon (as…
We have received a faulty aircon (as the engineer has verified upon fixing). I am still waiting to hear from Aircon Direct about a replacement. Haven’t heard back yet..
16 July 2026
Reply from Aircon Direct
Hi FG,
Thank you for your review.
Please accept our sincere apologies for the faulty air conditioning unit and the delay in updating you about a replacement. We understand how frustrating this might have been.
A case manager sent you a message on 03/08. If you respond directly, they will prioritize resolving your issue.
Please be assured that your feedback has been reviewed internally.
Kind Regards,
Dyann
Very fast delivery and kept informed as…
Very fast delivery and kept informed as to status of order and delivery time . Very happy with product .
30 July 2026
Reply from Aircon Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that you were pleased with the fast delivery and communication regarding your order. It's great to know that you are happy with your product as well. If you ever need anything else, feel free to visit Appliances Direct for a wide range of products.
Best regards,
Lee
Order 57412983 – Refusing statutory return unless I film videos of boxed unit
I ordered a refurbished air conditioner from Aircon Direct based on the product listing explicitly advertising a quiet noise rating of 38 dB. Upon testing, the unit measured at 55 dB—more than three times as loud—making it completely unfit for a bedroom or normal room environment.
Under Sections 11 and 20 of the Consumer Rights Act 2015, goods must match their description, and consumers have a statutory right to reject non-compliant goods with the trader bearing return costs.
I have repacked the unit in its original factory packaging. However, Buy It Direct / Aircon Direct Investigations refuses to issue a return label or arrange collection unless I unbox the unit and upload video footage of my home ventilation setup.
Demanding diagnostic videos of boxed equipment overrides UK statutory consumer law with internal company policy. I am awaiting a prepaid return label or courier collection without further unreasonable demands.
24 July 2026
Unprompted review
Reply from Aircon Direct
Hi KN,
Thank you for your review.
Please accept our sincere apologies for the issues you've experienced with the refurbished air conditioning unit and the handling of your return request. We're sorry to hear the product did not match the advertised noise level and that you've been left dissatisfied with the returns process.
We carefully review feedback such as yours internally to help identify improvements to our product information and case handling procedures, and to ensure it is shared with the relevant teams.
Kind Regards,
Dyann
You haven’t said what will happen and…
You haven’t said what will happen and it’s been ages since I told you the unit wasn’t working 🤬
26 July 2026
Reply from Aircon Direct
Hi Tony,
Thank you for your review.
Please accept our sincere apologies for the issues you faced with your order. We understand how frustrating this might have been.
A case manager attempted to reach you on 31/07, but was unable to get through. An email has been sent as an alternative. If you respond directly, they will prioritize resolving your issue.
Please be assured that your feedback has been reviewed internally.
Kind Regards,
Dyann
I ordered an aircon and it arrived 2…
I ordered an aircon and it arrived 2 days too early and was delivered to the wrong place. We had to go and take it (my neighbours steal all my packages) we had to leave work early and run home. The first time i ordered the website kept glitching and ordered to the wrong address which i CANCELLED imediately. Got an email saying i didnt need to do anything and that it would take 3 days for a refund. Payment went through my credit card and took my payment and now i owe DOUBLE on my credit card. Tried to call and couldnt as it wasnt free so i asked my husband to call and they refused to help. Now im having to wait for another day im free to call and its been almost 2 weeks and no refund.
Messy costumer service and not able to email.
16 July 2026
Reply from Aircon Direct
Hi Bianca,
Thank you for your review.
Please accept our sincere apologies for the delivery and refund issues you experienced. Understandably, this is frustrating.
We did speak to you regarding this and processed the refund on 28/07.
Your feedback will be reviewed internally so that we can make improvements should a similar situation arise in the future.
Kind Regards,
Dyann
We carefully review feedback like yours internally to help improve our website, delivery service and customer support.
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