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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The hotel that we stayed in was amazing, problem was Agoda cancelled my booking for reasons best known to themselves. When l contacted them they told me to rebook which l did ( the 4 night stay was a... See more
Company replied
Unfortunately after having booked many trips through agoda now i have to give up on 5 paid nights for a hotel in paris called Peyris Opera. I recommend two things : 1) do not book through agoda b... See more
Company replied
On July 17 at 3:00 AM, booking #678469015 failed (wrong keybox code, host unreachable). Agoda Support offered zero emergency lodging, leaving us stranded on the street at night. We were forced to... See more
Company replied
Company details
- Travel Agency
- Airline Ticket Agency
- Flights Search Site
- Holiday Accommodation Service
- Hotel
- Travel Aggregator
About Agoda
Written by the company
Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more.
Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support.
Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Contact info
Singapore
- www.agoda.com
2.1
Poor
50K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
I would never book through Agoda again…
I would never book through Agoda again after this experience.
I booked Kingsway Park Hotel because Agoda clearly advertised air conditioning. When I arrived, there was no AC at all. The room was on the third floor directly under the sun and felt like an oven, so I had to check out the same evening.
The hotel staff told me they had never had air-conditioned rooms and that several facilities shown on Agoda were not accurate. The hotel should have checked its own listing, but Agoda is the platform taking bookings and payments, so it should also make sure the information it publishes is correct.
When I urgently searched Agoda for another hotel with AC, I called the properties before booking and discovered that some of those listings were inaccurate as well. Agoda then gave me a response window of up to 72 hours, leaving me to arrange emergency accommodation, extra travel and parking myself.
They initially tried to deny responsibility, but luckily I had taken timestamped screenshots before booking showing that air conditioning was included. Even after I provided clear evidence and documents for both replacement nights, different agents repeatedly overlooked the attachments and sent the same generic responses.
They offered AgodaCash instead of returning my money properly. After being misled and treated this way, I am not stupid enough to accept credit that forces me to use the same company again. I want my refund returned to my original payment method, not trapped with a platform I no longer trust.
Summary:
A total Scam Company
15 July 2026
Unprompted review
Reply from Agoda
Dear Muhammad Umar Qadir,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met.
After reviewing your case, we can confirm that our Customer Service team is already addressing this matter. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is very important to us, and we are committed to resolving this issue. We look forward to hearing from you soon via email.
Sincerely,
Rosie
Accessing the agoda app was a bit of a…
Accessing the agoda app was a bit of a pain, but that is probably Google's fault. Cancelling a previous booking was easily achieved.
22 July 2026
found hotels we wanted and at right…
found hotels we wanted and at right price, found agado quite easy navigate and to use
15 July 2026
it was quick easy to book.
8 July 2026
FRAUDSTERS
They just get the money and provide no support.
Even about the wrong info in the ads.
Basically a hotel can offer amenities they dont have, and leave the customer with a ruined travel experience, then the maximum compensation after 100 follow up emails is 10-15%, i.e. they anyway keep 85-90% of your money even if the agreement is not fullfilled.
Their support does not even read the request. And there are lots of fake ads on their website.
DO NOT TRUST THEM.THEY MAY RUIN YOUR JOURNEY
The platform is basically open for fraudsters to post any ad, and no wonder so many unhappy customers here..
It's even against the competions rules and I see they still have the wrong information on the website. Selling what you dont have is FRAUD!
dont buy from them and save yourself the hassle
15 July 2026
Unprompted review
Reply from Agoda
Dear Eddy,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
Dear Agoda Customer Service,
Dear Agoda Customer Service,
I am writing to request your assistance regarding a booking that I accidentally cancelled.
I made an honest mistake while trying to manage my booking and unintentionally cancelled my reservation. As soon as I realised what had happened, I contacted the hotel within approximately five minutes to explain the situation and ask if my booking could be reinstated. Unfortunately, I was advised that because I booked through Agoda, only Agoda can assist with this matter.
I was hoping to stay at the property tomorrow night as originally planned. This cancellation was never my intention, and I acted immediately to try to correct the error. I respectfully ask that you review my case and consider making a one-time exception by either reinstating my booking or providing a full refund.
I believe my request is reasonable given how quickly I reported the mistake. I would greatly appreciate your understanding and compassion in resolving this matter.
Thank you for taking the time to review my request. I look forward to your prompt response and hope we can reach a fair outcome.
23 July 2026
Unprompted review
Reply from Agoda
Dear Sophia,
Thank you for taking the time to leave us a review. We sincerely apologize for any inconvenience you experienced regarding your cancellation.
To better assist you, we would appreciate it if you could provide us with more details about your booking.
Here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
I wouldn’t use these guys - Non refundable no matter what
I wouldn’t use these guys. If you have a cancellation or need to reschedule dates for any reason what so ever, they won’t do it. They’ll just take your money no matter how far the date is out. Best thing to do is just price match them at the hotel so the actual hotel can work with you. Don’t do it!
The hotel was willing to accommodate the change, but Agoda refused because of its policy—even though I contacted them within an hour of booking and offered to accept credit instead of a refund. If you think your plans might change, book directly with the hotel. They often have the same rates and much more flexibility
20 July 2026
Unprompted review
Reply from Agoda
Dear Richard Fox,
Thank you for taking the time to leave us a review. We sincerely apologize for any inconvenience you experienced regarding your cancellation request.
To better assist you, we would appreciate it if you could provide us with more details about your experience.
Here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
Biggest scam they do double booking and…
Biggest scam they do double booking and dont refund
3 June 2026
Unprompted review
Reply from Agoda
Dear Mr. Nkosinathi Ndhlovu TV,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
I have used Agoda for years
I have used Agoda for years. Its easy to use, they give great discounts and whenever I've had a problem they been fantastic
22 July 2026
whatever you do DO NOT use this site
whatever you do DO NOT use this site! hotel booked and paid upfront for a family funeral, confirmation and payment receipt received. turned up to hotel prior to funeral to change only to be told they had no record of
our booking!l and hotel full so nothing they cld do. managed to use temporary room to change and get to funeral with nowhere to stay! contacted Agoda on whatsapp as cannot phone them! they processed refund but said it can take 30 days to be received and had the cheek to say sorry the hotel was full and they had to cancel booking 😡 what a joke! it wasnt even booked to be cancelled! shocking and extremely upsetting in the circumstances but regardless of the reason for our stay we had relied on the confirmation provided! also just to note when they say we can have an extra 10% they mean in the form of a gift voucher… like anyone os going to use that EvER
22 July 2026
Unprompted review
Reply from Agoda
Dear MRS Alisa Smith,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met.
After reviewing your case, we can confirm that our Customer Service team is already addressing this matter. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is very important to us, and we are committed to resolving this issue. We look forward to hearing from you soon via email.
Sincerely,
Rosie
easy to book hotels which are…
easy to book hotels which are competitively priced compared to some of the other sites.
22 July 2026
Booking made easy and with a lot of…
Booking made easy and with a lot of perk when your status is high
15 July 2026
Agoda is not real, but AI
Made a booking fully convinced that it was from my Agoda App. Right after I realized that Agoda had charged me 16 Euro more than the price on my App. I wrote them about it and In spite of their price guarantee, i still had no compensation, nor a explanation.
9 July 2026
Unprompted review
Reply from Agoda
Dear Henning Nørby Pedersen,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
I have been using Agoda for more than 3…
I have been using Agoda for more than 3 years and have booked hotels and flights many times without any issues. Unfortunately, this was my first bad experience.
I was unable to check in to my hotel because I was unexpectedly offloaded by Flydubai Airlines and could not travel. I contacted Agoda, explained my situation, and hoped they would consider a refund or some compensation as a loyal customer. However, my request was denied.
I understand that every company has its policies, but I am very disappointed with Agoda’s customer service and support in this case. I did not expect this treatment after being a regular customer for so many years.
Sadly, because of this experience, I do not think I will use Agoda again in the future
20 July 2026
Unprompted review
Reply from Agoda
Dear Amir Amin,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
Worst customer service!
Worst customer service!! I called to get more information on my reservation and they confirmed I had one they but would not give me any information. They would not resend me the email. They said it was booked thru a 3rd party, but they would not give me that information. I asked for a supervisor, she said they didn't have one. So I left the call feeling frustrated!
20 July 2026
Unprompted review
Reply from Agoda
Dear Starla Scott,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met.
After reviewing your case, we can confirm that our Customer Service team is already addressing this matter. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is very important to us, and we are committed to resolving this issue. We look forward to hearing from you soon via email.
Sincerely,
Rosie
Scam
Scam, then stolen my money and the service customer don't give any solution, each time you speak with an agent you have yo tell him the whole story and he will try to be nice but no solution in the end, it's a scam.
14 July 2026
Unprompted review
Reply from Agoda
Dear Aboubaker Moustamia,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met.
After reviewing your case, we can confirm that our Customer Service team is already addressing this matter. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is very important to us, and we are committed to resolving this issue. We look forward to hearing from you soon via email.
Sincerely,
Rosie
Avios related to hotel bookings don't…
Avios related to hotel bookings don't get linked on a timely basis unlike Booking.com. Fix your system!
22 July 2026
Reply from Agoda
Hi Lorens,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
Agoda booked the wrong type of room.
Agoda booked the wrong type of room.
In order to change it we had to pay an upgrade fee. Agoda said we would be reimbursed for the upgrade cost as they made the error. The process to receive the refund was fraught with issues and took way too long to even get a response. We were required to provide proof that we paid the upgrade by supplying our bank information. Was that really necessary after we provided the invoice from the hotel regarding the upgrade fee and our payment?Agoda’s customer service is extremely poor. I would never use Agoda again …
3 July 2026
Unprompted review
Reply from Agoda
Dear RChidley,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Rosie
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