AGeek Reviews 

183
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, friendly, and welcoming during every visit, creating a very pleasant atmosphere. People deeply appreciate the prompt and efficient service, noting that device repairs, screen replacements, and data transfers are handled smoothly. Some people also felt that the transparent advice, clear explanations, and guidance on equipment specifications added immense value to their visits. Reviewers frequently highlight how straightforward the diagnostic process is, making it remarkably easy to trust the team with various personal electronics. Many consumers state they would happily return and recommend these professional services to anyone needing technical support.

What people talk about most

Service

Users describe positive interactions with service, highlighting friendly, helpful, and efficient staff.... See more

Staff

Clients share positive opinions on staff, consistently praising their friendly, kind, and knowledgeable... See more

Product

Customers consistently note ambiguous experiences with product, reflecting a mix of outcomes from repairs and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had a large number of old Hi8 camcorder video tapes transferred onto an external hard drive. This business was very professional and knowledgeable from the start. Because of the large numbe... See more

Rated 5 out of 5 stars

My laptop was suffering from a minor affliction which I suspected was a virus. Having rung first I brought it in and the issue was fixed in minutes and I was shown how to prevent a recurrence. This wa... See more

Rated 5 out of 5 stars

I took my computer in yesterday as it had stopped working, and the team provided a free diagnostic check. Unfortunately, my computer has died, but Nathan gave me advice about the spec I needed to buy... See more

Rated 5 out of 5 stars

These guys s Bryn and Nathan are absolutely amazing. I went to Geek this morning in a crisis moment. They both came together and immediately sorted my problem. What would have taken me day... See more


Company details

  1. Electronics Repair Shop

Written by the company

We are an IT , Electronics & Mobile Phone Retailer & Repairer. We will sort your PC, Laptop, Macbook, iMac, Data, Managed Service Provider needs and much more. We fix electronics down to PCB board level.


Contact info

4.8

Excellent

TrustScore 5 out of 5

183 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(183)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 Star service

5 Star service, what a pleasant and knowledgeable team, found their shop using a Google search and found it was just down the road from my office.
Now I know they are there will definitely use again and very reasonably priced as well.

4 April 2024
Unprompted review
Rated 5 out of 5 stars

Extremely helpful and very efficient

Extremely helpful and very efficient. I had an issue with my computer, I phoned up, I was able to take my PC straight to the shop. They looked at it straight away and sorted it in minutes. They offered me a clean and service, only cost me £15 and was also done straight away. I couldn't be happier with the care taken to help me. I highly recommend this place!!!

30 March 2024
Unprompted review
Rated 5 out of 5 stars

Friendly Staff, Great Service

Myself and a friend assembled our first PC together, but were unfortunate enough to have a part arrive broken from the manufacturer.

We decided to contact AGeek to see if they would be able to diagnose the issue and advice from there.

We filled out the contact form that night, after closing time, and received an email response the very next day, even before official opening times.

We were able to bring the PC instore that same morning and AGeek diagnosed the problem and advised us to get a replacement part. The price for this diagnosis was very reasonable.

After feeling annoyed at the manufacturer for sending us a broken part, We asked AGeek if they'd be able to do the assembly of the PC for us once we had the replacement part, they were agreed to do so and the price for assembly also very good!

The staff were very friendly throughout and I was updated regularly via email and a final collection text.

Would absolutely recommend.

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Great All Round

Super Friendly Staff, very transparent, affordable and was able to sort out my problem very quickly. If I didn't go to them I probably would have gotten a huge bill from Apple for repairs

9 March 2024
Unprompted review
Rated 5 out of 5 stars

Software problem

I called here with a software problem. The staff had not seen this particular issue before but quickly came back with a fix that worked. Excellent service from start to finish.

7 February 2024
Unprompted review
Rated 5 out of 5 stars

This is by far the best company ever

This is by far the best company ever. I received a full explanation of the work etc being done. Above & beyond. Patient, kind, & understanding. As I am in my 70s, this was brilliant. Thank you to all your staff involved.

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent all round

Exceptionally good welcome on arrival. Problem with laptop noted carefully. Very rapid service to rectify issue to my complete satisfaction. I felt at home, listened to and treated with respect. On top of this, there was no charge, because the remedy was so easy to do and took such a short time. I was very impressed with the service and its effectiveness.

18 January 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Lovely, friendly people with excellent manners.
Won't use any other company now.

15 December 2023
Unprompted review
AGeek logo

Reply from AGeek

Hi Sally, thats really great hear thank you for your 5* review we really appreciate and value your feedback.

Thank you for choosing aGeek to repair your Bose Bluetooth Speaker and we look forward to seeing you again in the future.

Kind regards,

The aGeek Team.

Rated 4 out of 5 stars

CD player repaired

We have a music system comprising, radio, old school turntable and cd player. Only the CD player was malfunctioning. Our local repair café could not help but aGeek were very helpful. They analysed the problem and sourced and fitted a replacement part. The whole set-up is now fully functioning. The repair did take several weeks but much of the delay was due to waiting for delivery of the replacement part. We are happy with the service and delighted that the sound system has now a longer life.

7 December 2023
Unprompted review
AGeek logo

Reply from AGeek

Hello Alastair, thank you for your 5* review we really appreciate and value your feedback.

Kind regards,

The aGeek Team.

Rated 5 out of 5 stars

Great customer Service

I dropped my iphone 8 off on a Saturday morning to have a new battery fitted. Although the shop was busy the staff were very patient particularly with an older customer and didn't rush anyone, which was nice to see. They completed the work in about an hour and I picked it up later when I'd finished shopping. Everything worked as it should and I even had a follow email about a week later checking if everything was OK. What a great, professional and friendly service. Thank You, Mike

30 November 2023
Unprompted review
AGeek logo

Reply from AGeek

Hi Mike, thank you for your 5*review we really appreciate and value your feedback.

You are very welcome, always here for all your IT needs, look forward to seeing you in the future.

Kind regards,

The aGeek Team.

Rated 5 out of 5 stars

Ageek did a diagnostic on my laptop and…

Ageek did a diagnostic on my laptop and promptly found and corrected the problem. Always satisfied with their service and communication.

20 November 2023
Unprompted review
AGeek logo

Reply from AGeek

Hello Mr Campbell, thank you for your 5* review we really appreciate and value your feedback.

Thank you for choosing aGeek to repair your Lenovo Laptop.

Regards,

The aGeek Team.

Rated 5 out of 5 stars

Quick and friendly service

Excellent service. Rang to enquire about a problem with my iPhone battery this morning. By lunchtime the job was done for a very reasonable price. Every aspect of the experience was brilliant. Highly recommended.

23 November 2023
Unprompted review
AGeek logo

Reply from AGeek

Thank you Mr Jackson for your 5* review and your recommendation, we reall appreciate and value your feedback.

Kind regards,

The aGeek Team.

Rated 5 out of 5 stars

Knowledgable guys

The guys were able to check my laptop, solve the problem, keeping me up to date with each process and a written report of the fault. I was given several options and each was explained well. Within a couple of days I have it back working perfectly with the confidence that they are always there to help. (I am not Comupter savie at all). very grateful they are there. Many thanks

14 November 2023
Unprompted review
AGeek logo

Reply from AGeek

Hello Edwina, thank you for choosing aGeek for the repair of your Laptop.

We really appreciate and value your feedback and thank you for the 5*. We are here to help with all your IT needs , we look forward to seeing you in the future .

Kind regards,

The aGeek Team.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, no blinding with science, patient. No upselling or salesy cr*p. Friendly and approachable staff and an in-house dog.

14 November 2023
Unprompted review
AGeek logo

Reply from AGeek

Hi Mary thank you for your kind words and 5* review we really appreciate and value your feedback.

Kind regards,

The aGeek Team.

Rated 5 out of 5 stars

I can't say enough good things about aGeek!

I can't say enough good things about aGeek. The guys have handled all my laptop repairs for many years, and they are not just skilled at what they do, but are also complete gentlemen.

They are generous with their time and knowledge, take the time to explain what the problem was in a way that's easy to understand, and they answer all my questions (incredibly!) patiently. They never make you feel rushed or like you're bothering them, which makes the stress of having tech issues far less stressful.

One of the aspects of aGeek that impresses me most is their honesty. They don't rip you off, their prices are very fair, and their service is totally worth the money.

If you're ever in need of laptop repairs, I couldn't recommend aGeek enough. The guys there are not just tech geniuses, but they are also some of the friendliest people you'll meet.

18 October 2023
Unprompted review
AGeek logo

Reply from AGeek

Hello Steven, thank you for your kind words, we really appreciate and value your feedback.

A big thank you for the recommendation, we hope to see you in the future.

Kind regards,

The aGeek Team.

Rated 5 out of 5 stars

Overwhelming outstanding service!

I cannot thank the guys at Ageek enough. I have a budding 13 year old who was frustrated at his laptop glitching etc. in knowing his teen birthday was coming up,I enquired on his frustrations via email and in shop with my son. I was then kindly given so many different options of quotes to rectify his frustration on lagging etc. we really didn’t think we would ever be able to afford a custom built system with a pc monitor- but the forever growing respect of these guys helped me able to do so,and we can’t thank them enough. Bryn spent his night building his new system the day before his birthday which was a total surprise,given that I was there to finish the payment.Nathan and the crew constantly updated me via email and answered any questions we had. I would absolutely suggest to anyone who was looking for an upgrade to acquire a custom built from the guys at Ageek, we are astounded by the difference, so much so that my boy said that instead of lagging it was opposite where the comp was too quick for him, I heard him scream in excitement and bewilderness stating “ITS JUST TOO GOOD” 😂😆 those words after the efforts from myself and the team was overwhelmingly glorious to here. One huge thing to note is that they really helped regarding installation, it was quite frankly a plug in and play set up, which was so helpful as I ain’t a comp whizz.

We shall be in to order a desk with the same colourful led lights that is in his system ready for Xmas. My son will be visiting your shop to give some treats for you all for such an outstanding job.I would advise any parent/customer to access the shop via email, in store or phone for any queries they may have because it seems that ANYTHING is possible with these guys, within my experiences anyways!

We would like to yell a HUGE massive Ty to you ALL for your kindness, promptness,abilities and outstanding service.

Ty for making my sons dream come true ☺️

23 September 2023
Unprompted review
AGeek logo

Reply from AGeek

Hi, you are so very welcome and thank you for your kind words.

We really appreciate and value your feedback.

Kind regards,

The aGeek Team.

Rated 5 out of 5 stars

The friendliest geniuses you could ever…

The friendliest geniuses you could ever meet. Highly recommend.

5 October 2023
Unprompted review
AGeek logo

Reply from AGeek

Hi Steven, thank you for your 5* review we really appreciate and value your feedback.
Thank you for choosing aGeek for your Custom Build and for the recommendation.

Kind regards,

The aGeek Team.

Rated 5 out of 5 stars

Cheerful and competent at a fair (better than fair in fact) price

(Reposting my review from Google reviews here so that those without a google account can view it)

AMAZING service! It's a rare thing nowadays to get really decent service - someone who obviously really wants to help, and cheerfully does so. The 2 guys I dealt with at ageek were both like that. They rapidly and cheerfully diagnosed my problem, fixed it, explained exactly what they'd done and tidied up my wiring into the bargain, all whilst expertly dealing with multiple other customers as it was a busy lunchtime. For this, they asked £15 (I think!) - I gave them £20, despite not being one to tip, because they deserve to succeed. Whilst waiting, I watched how they dealt with other customers, and they were being really careful to avoid asking for passwords unless they were genuinely needed for the work, and to communicate what they would and just as importantly wouldn't be able to back up before rebuilding a guy's operating system. The list of "rules they live by" beside the cash register were well thought out too. Seriously, as a techie myself (I do programming and computer security work for my job) I rarely have need for services like this, but would recommend them to anyone, and only wish the IT support guys at work (a multinational bank) were half as helpful and personable.

6 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

An excellent service is provided by the whole team. They are knowledgeable and pleasant. We have used AGeek services for several years and will continue to do so.

29 August 2023
Unprompted review
AGeek logo

Reply from AGeek

Hi Tina, thank you for your excellent 5* review we really appreciate and value your feedback. We look forward to seeing you again.

Kind Regards,

The aGeek Team.

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