Afro International Reviews 

9,317
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 996 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely appreciate the fast and reliable money transfers, frequently noting that funds usually reach their loved ones quickly and entirely without unnecessary hassle. People constantly praise the exceptionally helpful customer service and polite staff members, describing everyday interactions as smooth, professional, and extremely reassuring during every transaction. Some reviewers were not happy with unexpected transaction holds, strict documentation demands, and feeling overly questioned regarding personal details during the verification process. Consumers also mentioned that requesting refunds or resolving these payment delays took significantly longer than expected, causing considerable frustration and unnecessary annoyance.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising fast transfers and efficient handling. Consumers... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick responses and... See more

Payment

Consumers find payment to be positive, highlighting quick, reliable, and convenient money transfers with... See more

User experience

Customers had positive experiences with user experience, consistently praising the platform for offering... See more

Staff

Clients share positive opinions on staff, frequently highlighting that employees are very professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer service is excellent, and my relatives have no complaints. They are paid as soon as they arrive at the office to collect their money. My only issue is with the app: it frequently crashes,... See more

Rated 5 out of 5 stars

Afro Iternational is one of the most trusted and fast money transfer company. They are so professional. One day, I mistakently transferred money from my mobile unintentionally and as soon as I got t... See more

Rated 5 out of 5 stars

My details had expired so I received an email requesting proof of identity. I am awaiting my licence & passport from DVLA as they’re work related, within a couple of minutes, I had someone from the t... See more

Rated 5 out of 5 stars

Very helpful. Any transaction made is easy and quick to send/received money. Although sometimes asking for documents already submitted before is a bit waste of time. But overall, really happy with... See more


Company details

  1. Money Transfer Service

Written by the company

Sending money Online has never been Easier! Afro International is one of the leading companies that specialize in remittances to Sierra Leone. We are also expanding our payment network to cover many more countries very shortly. With over 20 years of experience, we pride ourselves with our strong reputation and commitment to providing great customer service. In the UK we are registered with HM Customs and Excise under MLR No. 12147151 We are registered with Financial Conduct Authority (FCA/FSA) Registration No. 567426 as an Authorized Payment Institution (API). In the United States we are licensed in 4 states, Maryland, Virginia, Washington DC and Georgia. Our payout affiliates are present in each major town/village in Sierra Leone (such as Bo, Kono, Kenema, Makeni, Moyamba, Kabala and the capital, Freetown) and has over 260+ payout locations countrywide. Please check the 'Our Agents' page for a complete list. Please do not hesitate to contact us. We are always happy to help.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.7

All reviews

(9,317)

918 reviews in the last 12 months

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