AFEW STORE Reviews 1,029

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product selection, highlighting the quality of items and the availability of specific, hard-to-find products at reasonable prices. Many people appreciate the efficient and fast delivery service, often noting quick shipping times even for international orders, along with good communication throughout the process. The overall service is frequently described as excellent, making for a smooth and satisfactory shopping experience. However, some customers were dissatisfied with issues related to their orders, such as concerns about product authenticity or items with production defects. A few other people also felt that there was a lack of transparency regarding additional costs for international customers, leading to unexpected import duties and handling fees that significantly increased the final price. There were also isolated reports of delivery issues, including missing items or incomplete deliveries.

What people talk about most

Product

People report positive experiences with product. Many customers praise the quality of items, with some noting... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the fast and reliable... See more

Order

Consumers find order experiences to be ambiguous. While many reviewers report easy ordering processes, fast... See more

Price

Reviewers mention positive feedback about price. Many customers found great prices on products, with some... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the amazing and excellent service,... See more

Based on these reviews

Rated 4 out of 5 stars

Fast shipping, good product but the shipping was made without double box (for a pair of sneakers). Fortunately, Afew made a little gesture, that I would like to thank.

Company replied

Rated 5 out of 5 stars

I’m a huge fan of Nike Air Max 90’s and I had been searching for months for a specific colour..I couldn’t find them anywhere online or in store. Then an online search led me to AFEW STORE. I had final... See more

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Rated 5 out of 5 stars

Positive experience with easy to use website and hassle-free delivery. Came from Germany and made it to UK with no problems. Just slight damage to box but that isn't AFEW's fault! Great sneakers for a... See more

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Rated 5 out of 5 stars

Ordered with ease and delivered to UK. Slight delay from UPS which was annoying but arrived only 2days later than expected. No extra custom costs incurred, although that might have been a bit of luck... See more

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Rated 5 out of 5 stars

I was reluctant to order as I hadn’t heard of this store. However, I had no need to worry. The trainers that I ordered arrived in record time. They are fabulous quality and I will have no hesitation s... See more

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Rated 5 out of 5 stars

I had a great experience with my purchases. They offer a wide selection of quality clothing, accessories, and sneakers. I received both orders in good time, and everything met my expectations. I would... See more

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Rated 5 out of 5 stars

Always a pleasure to buy from Afew!!!! Not just for the reasonable prices but I also get peace of mind knowing that my stuff will be delivered timely, safely and secure, despite the fact that I live i... See more

Rated 5 out of 5 stars

Have good experiences with them and what I like is the quality of the items. Hope they continue to do quality check when they ship overseas, we really appreciate it as we didn’t want to return the ite... See more

Rated 2 out of 5 stars

Fake. Ordered a Fear Of God Essentials Hoodie. Quick shipment. However, tracking info showed if coming from someone with a middle eastern name from some sketchy residential neighborhood in Califor... See more

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Rated 5 out of 5 stars

I found a pair of crocs on this website at a fantastic price and the delivery was also very quick considering it was being delivered to he UK from Germany. Great communication from purchase to de... See more

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Rated 5 out of 5 stars

Very fast delivery. Outstanding service. Best store to order from if you’re outside of the EU because they waive the European sales tax, in addition to fast and cheap shipping.

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Rated 1 out of 5 stars

DO NOT BUY from these crooks! I would give this website zero stars if it was an option! I bought a "Esentials Fear of God" sweatshirt for my grandson for Christmas. The lettering is already peeling... See more

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Rated 1 out of 5 stars

There is no transparency on the additional cost for UK customers in terms of potential extra charges for UPS handling fees and import duties when doing a transaction online. Received a UPS invoice wee... See more

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Rated 5 out of 5 stars

Been buying from AFEW a few years now. Always a great selection of sneakers and quick shipment to Ireland. Totally recommend them if you love sneakers.

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Rated 1 out of 5 stars

After purchasing to items for £180 and £10 post to the Uk. I was then hit with £87! Duty and handling fees! Almost 50% increase on the value. After complaining I was send this email 1. You... See more

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Rated 5 out of 5 stars

I think was super good the service and the chance to find this sneakears even in a size that is small, Only have issues with DHL took so much longer but well what can we do beside that AFEW good servi... See more

Rated 5 out of 5 stars

I have been buying sneakers from Afew for a few years now. Their selection is great and their sales are never to be missed. Always quick shipping and they never disappoint.

Rated 5 out of 5 stars

Got trainers struggling to find in stock anywhere else and also as a bonus got them at a great price. They were sent from Germany to England very quickly and I was kept up to date at all times.

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Rated 5 out of 5 stars

Original product delivered at very good price. Easy to order and delivery was super quick - arrived a day earlier than estimated. All in all a pleasant customer experience and will definitely be using... See more

Rated 5 out of 5 stars

I would highly recommend AFEW! I got a great price on a product that was OOS in the UK and the shipping / delivery service was second to none. Will definitely look to use AFEW in the future

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Rated 5 out of 5 stars

I was able to get a great deal on some shoes and they shipped really fast. I heard this was a family business so I was glad to support and will definitely be back in the future. 👍

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Rated 5 out of 5 stars

GD SELECTION, GREAT CUSTOMER SERVICE THAT GET'S BACK QUICKLY AND SOLVES ALL PROBLEMS,VERY HELPFUL,THANK YOU

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Rated 5 out of 5 stars

I ordered my new Tatums Wednesday morning and received the package on Thursday. Perfect order and shoes are great!

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Rated 5 out of 5 stars

Quick and easy. Delivery was super fast. Condition of the item is top quality. Overall, no complaints!

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Rated 5 out of 5 stars

Great prices and fast shipping to the US. Import duties suck but it is what it is. Packaged up nicely too. Definitely will do business again.

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Rated 5 out of 5 stars

Fast shipping to Italy. Perfect packaging, top product. really excellent experience with AFEW Store.

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Rated 5 out of 5 stars

A repeat purchase from a trusted source. Prompt service, with delivery process well tracked

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Rated 5 out of 5 stars

The best experience. Quick shipping. Good packaging and fair price

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Rated 5 out of 5 stars

Super quick and reliable delivery, a wide range of products in good prices. Definitely recommended.

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Rated 5 out of 5 stars

It is a space where you always enjoy satisfactory shopping, including excellent products, various product lists, and fast processing.

Rated 5 out of 5 stars

Placed order from the UK. Great communication throughout. Order delivered within a fews days by well known international carrier.

Rated 5 out of 5 stars

Excellent service, fast dispatch and delivery was quick, would definitely buy from again

Company replied

Rated 5 out of 5 stars

Good range of trainers. Bought some Nike Air Max in a size out of stock in the UK. Good price and prompt shipping from abroad.

Rated 1 out of 5 stars

This note represents the courier company you are working with that needs to be changed. Even though I paid for the shipping of the package, they charged extra import taxes of over 50% of the value of... See more

Company replied

Rated 1 out of 5 stars

It`s almoust a month I "got" my order. I`ve ordered a pare of snickers and got the empty box. I wrote to the seller immidiatly, I even have the video how my colegue unboxing this parcel. 100% not m... See more

Company replied

Rated 5 out of 5 stars

Great site. Fast delivery to the UK. Used them "a few" times now with no compaints. Five stars all the way.

Rated 1 out of 5 stars

***UPDATE*** The store now agrees to pay for return shipping (only - but still not the original shipping cost). AFEW delivered Converse shoes with production defects: B-stock item sold as... See more

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Rated 4 out of 5 stars

Unfortunately, my order AF-629320 could not be delivered and was returned. However, Afew processed the refund quickly and without problems. I appreciate the customer service, but the overall experienc... See more

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Rated 1 out of 5 stars

I bought a pair of Jordan 4 Bred Reimagined on February 10, 2024. I did not check the shoes properly, a mistake that I will not make again, thinking that they would not send me broken shoes and since... See more

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Rated 2 out of 5 stars

The return policy for Europe (outside of germany) is ridiculous. The pair I ordered was too small and I had to return it on my own cost, which is fine. It cost me 12€ to send them back, and they deduc... See more

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Rated 1 out of 5 stars

The worst experience.. they never delivered my order ! I sent them tons of emails , they send the same automated reply .. and nothing !! No refund too What a scam

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Rated 1 out of 5 stars

Would have put 0 stars if I could… Package was never shipped and still I can not get my money back. Customer support is done by some bot and is not helpful at all. The worst online shop I’ve ever dea... See more

Company replied


Company details

  1. Shoe Store
  2. Sportswear Store

Information provided by various external sources

The AFEW STORE, founded in 2008 – based in Düsseldorf, grew to an international well-known sneaker store. Our assortment of products grew from year to year. Besides classic sneakers we are also releasing limited and exclusive sneakers. Over the years we have collaborate and worked with big brands such as Nike, Adidas, ASICS SportStyle, Diadora or KangaROOS.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Quality items

Have good experiences with them and what I like is the quality of the items. Hope they continue to do quality check when they ship overseas, we really appreciate it as we didn’t want to return the item. Well done and thank you.

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, fast dispatch and delivery was quick, would definitely buy from again

16 April 2025
Unprompted review
AFEW STORE logo

Reply from AFEW STORE

Thank you Justin!
BR, AFEW Crew

Rated 5 out of 5 stars

Quick delivery

I ordered my new Tatums Wednesday morning and received the package on Thursday. Perfect order and shoes are great!

16 April 2025
Unprompted review
AFEW STORE logo

Reply from AFEW STORE

Thank you Oilver !! Br, Afew Family

Rated 5 out of 5 stars

Puma shoes

Product as described, good value, fast delivery, highly recommended

17 April 2025
Unprompted review
AFEW STORE logo

Reply from AFEW STORE

Thank you for your time & your review.
Have a great day.
BR, AFEW Fam

Rated 5 out of 5 stars

Fast, efficient service with genuine quality

I was reluctant to order as I hadn’t heard of this store. However, I had no need to worry. The trainers that I ordered arrived in record time. They are fabulous quality and I will have no hesitation shopping with them again and recommending to friends and family.

11 April 2025
Unprompted review
AFEW STORE logo

Reply from AFEW STORE

Thanks for your great review.
Look forward to hearing from you again soon.
BR, AFEW FAMILY

Rated 2 out of 5 stars

The return policy for Europe (outside…

The return policy for Europe (outside of germany) is ridiculous. The pair I ordered was too small and I had to return it on my own cost, which is fine. It cost me 12€ to send them back, and they deducted extra 8€ from my refund. And I already ordered a different size from them, but I was at a loss of 20€.

10 April 2025
Unprompted review
AFEW STORE logo

Reply from AFEW STORE

Hi Gunay,
Thank you for your feedback
We are sorry to hear that you were unhappy

Please feel free to get in touch with us again: Service@afew-store.com
Looking forward to hearing from you
Best regards,
AFEW Family

Rated 4 out of 5 stars

Fast shipping

Fast shipping, good product but the shipping was made without double box (for a pair of sneakers). Fortunately, Afew made a little gesture, that I would like to thank.

21 March 2025
Unprompted review
AFEW STORE logo

Reply from AFEW STORE

THANKS :) Br, AFEW FAM

Rated 5 out of 5 stars

afewstore has exclusive things

afewstore has exclusive things ! their service is perfect and shipping is very fast !

3 April 2025
Unprompted review
AFEW STORE logo

Reply from AFEW STORE

Hi Manolis, thanks for your rating :)
Have a great day!
BR, Afew Fam

Rated 5 out of 5 stars

Hi Guys!

Hi Guys!
I got my purchase so fast!
Thank you!

26 March 2025
Unprompted review
AFEW STORE logo

Reply from AFEW STORE

THANKS Nagy :)
BR, Afew Family

Rated 5 out of 5 stars

Excellent store

Excellent store. Limited edition stuff, fast delivery. Well packed, good prices.
Highly recommended.
5 ⭐️!!

24 March 2025
Unprompted review
AFEW STORE logo

Reply from AFEW STORE

Thanks Mars for your great rating :)
Br, AFEW Family

Rated 5 out of 5 stars

Class!

Swift delivery and fair pricing. Will definitely return!

24 March 2025
Unprompted review
AFEW STORE logo

Reply from AFEW STORE

Thanks Alex. Have a good day. BR, Afew Crew

Rated 1 out of 5 stars

An unacceptably bad shopping…

An unacceptably bad shopping experience, will never buy from Afew again! I ordered a pair of shoes that turned out to be faulty. The other shoe was significantly different color to the other one. I contacted the customer service, since normally at Afew you have to pay for outside Germany return yourself. The customer service gave me two options. This is copied straight from their email:

1. voucher - You can return your complaint to us free of charge and we will send you a voucher in the amount of the purchase price. With this voucher, you can then simply choose an alternative item from our online store. You can create a returns label here: (a link to DHL)
2. discount - Alternatively, you can keep the item and receive a subsequent discount of 10% as a refund from us.

While I would rather receive my money back than have a voucher, I still decided to go with option one. Everything seemed to go okay, until I tried to create the shipping label via the link they gave. There were no options for returning from outside of Germany. I contacted the customer service again, asking for their assistance and this time they answered "Returns are only free of charge within Germany this is a general text but on our website it is also communicated that returns outside of Germany are subject to a charge." This also copied from their email.

So not only in cases of faulty items the customer pays for the whole thing, but they do not even bother to answer case by case, but use some copy-paste answer and then try to shame the customer for not understanding, that their previous answer is "a general text".

While I understand sometimes there can be issues with product quality, this type of cases are normally handled quite differently with reputable e-commerces. I paid for the shoes, expecting to get a pair I can wear, paid 7,99 for shipping and now I should pay 20,99 for the return postage. That's almost the same amount I paid for the shoes.

I will be contacting my bank to help resolve this case.

Unbelievably bad shopping experience and worst customer service I have ever received. Do not order from Afew Store, at least if you are outside of Germany!

14 March 2025
Unprompted review
AFEW STORE logo

Reply from AFEW STORE

Hi Outi,
Thank you for your detailed feedback.

We are sorry to hear that you were so dissatisfied with your purchase and our customer service.
We fully understand that the situation is frustrating for you and would like to apologise for any inconvenience caused.
We would like to ask you to contact us again: service@afew-store.com

We appreciate your feedback and hope that we can find a fair solution to restore your trust in us.

Yours sincerely,
Your Afew Team



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