Fast shipping, good product but the shipping was made without double box (for a pair of sneakers). Fortunately, Afew made a little gesture, that I would like to thank.
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Based on reviews, created with AI
The AFEW STORE, founded in 2008 – based in Düsseldorf, grew to an international well-known sneaker store. Our assortment of products grew from year to year. Besides classic sneakers we are also releasing limited and exclusive sneakers. Over the years we have collaborate and worked with big brands such as Nike, Adidas, ASICS SportStyle, Diadora or KangaROOS.
Oststr. 36, 40211, Düsseldorf, Germany
Replied to 100% of negative reviews
Typically replies within 1 week
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Placed order from the UK. Great communication throughout. Order delivered within a fews days by well known international carrier.
So far this is the only online store for fancy sneakers in EU with so many options to chose from!
Have good experiences with them and what I like is the quality of the items. Hope they continue to do quality check when they ship overseas, we really appreciate it as we didn’t want to return the item. Well done and thank you.
Excellent service, fast dispatch and delivery was quick, would definitely buy from again

Reply from AFEW STORE
I ordered my new Tatums Wednesday morning and received the package on Thursday. Perfect order and shoes are great!

Reply from AFEW STORE
Product as described, good value, fast delivery, highly recommended

Reply from AFEW STORE
I was reluctant to order as I hadn’t heard of this store. However, I had no need to worry. The trainers that I ordered arrived in record time. They are fabulous quality and I will have no hesitation shopping with them again and recommending to friends and family.

Reply from AFEW STORE
First class service who always deliver on every level….highly recommend

Reply from AFEW STORE
First time lve used afew,great service …definitely recommend the site and will be using again 👌

Reply from AFEW STORE
The return policy for Europe (outside of germany) is ridiculous. The pair I ordered was too small and I had to return it on my own cost, which is fine. It cost me 12€ to send them back, and they deducted extra 8€ from my refund. And I already ordered a different size from them, but I was at a loss of 20€.

Reply from AFEW STORE

Reply from AFEW STORE
Fast shipping, good product but the shipping was made without double box (for a pair of sneakers). Fortunately, Afew made a little gesture, that I would like to thank.

Reply from AFEW STORE
afewstore has exclusive things ! their service is perfect and shipping is very fast !

Reply from AFEW STORE

Reply from AFEW STORE
Excellent store. Limited edition stuff, fast delivery. Well packed, good prices.
Highly recommended.
5 ⭐️!!

Reply from AFEW STORE

Reply from AFEW STORE
An unacceptably bad shopping experience, will never buy from Afew again! I ordered a pair of shoes that turned out to be faulty. The other shoe was significantly different color to the other one. I contacted the customer service, since normally at Afew you have to pay for outside Germany return yourself. The customer service gave me two options. This is copied straight from their email:
1. voucher - You can return your complaint to us free of charge and we will send you a voucher in the amount of the purchase price. With this voucher, you can then simply choose an alternative item from our online store. You can create a returns label here: (a link to DHL)
2. discount - Alternatively, you can keep the item and receive a subsequent discount of 10% as a refund from us.
While I would rather receive my money back than have a voucher, I still decided to go with option one. Everything seemed to go okay, until I tried to create the shipping label via the link they gave. There were no options for returning from outside of Germany. I contacted the customer service again, asking for their assistance and this time they answered "Returns are only free of charge within Germany this is a general text but on our website it is also communicated that returns outside of Germany are subject to a charge." This also copied from their email.
So not only in cases of faulty items the customer pays for the whole thing, but they do not even bother to answer case by case, but use some copy-paste answer and then try to shame the customer for not understanding, that their previous answer is "a general text".
While I understand sometimes there can be issues with product quality, this type of cases are normally handled quite differently with reputable e-commerces. I paid for the shoes, expecting to get a pair I can wear, paid 7,99 for shipping and now I should pay 20,99 for the return postage. That's almost the same amount I paid for the shoes.
I will be contacting my bank to help resolve this case.
Unbelievably bad shopping experience and worst customer service I have ever received. Do not order from Afew Store, at least if you are outside of Germany!

Reply from AFEW STORE
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