I have loved their clothes for years, and just recently, I had an issue receiving something. They followed up to ask about the order, I noted that the tracking number had stopped working and that... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service at Aelfric Eden is exceptional. It was almost shocking because in this day and age customer service is a lost art. I was actually going to return a product because it was too big,... See more
Company replied
The products aren't just great, but the humans behind the brand are just as lovely and wonderful. Thanks ever so much Seraphine for proactively reaching out to me regarding a placed order and making t... See more
Company replied
Company details
Written by the company
2014, Aelfric Eden was founded in San Marino, CA. As an Asian American, the founder of Aelfric Eden brings together a diverse upbringing influenced by both Eastern and Western cultures. The founder said: “We have experienced both cultures and have seen the best of both worlds. Our goal is to combine our passion for Asian streetwear and Western-style to create a sense of fashion that we can all appreciate.” This unique blend enables them to bridge the gap in the subculture world, creating a distinct form of expression and identity that is uniquely their own.
Contact info
LA, United States
- +1 (800) 838-0581
- info@aelfriceden.com
- www.aelfriceden.com
4.4
Excellent
4K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They were awesome with a product issue…
They were awesome with a product issue I had. Will order again.
11 March 2026
Unprompted review
Reply from Aelfric Eden
Hi,
Thank you so much for your kind words! We’re thrilled we could help resolve your product issue and make your experience a positive one. We can’t wait to serve you again soon!
Love,
Aelfric Eden Team
Customer Service
I got some sweatpants but i bought the wrong size. and they actually let me keep the sweatpants and order a pair of my favourite from my collection, and when i was about to choose the wrong color they switched it last second. customer satisfaction was achieved
9 March 2026
Unprompted review
Reply from Aelfric Eden
Hi,
Wow! We’re so happy to hear that our team could make your experience smooth and enjoyable. It’s always our goal to ensure customer satisfaction, and we’re thrilled we could get everything just right for you. Enjoy your new favorite pair!
Love,
Aelfric Eden Team
Great customer service
Great customer service! They responded very quickly and let me change the size of my hoodie before it shipped!
9 March 2026
Unprompted review
Reply from Aelfric Eden
Hi,
Thank you for sharing your experience! We’re so glad we could help you get the perfect hoodie size in time. Fast and helpful service is what we aim for every time!
Love,
Aelfric Eden Team
They helped me replace an item with…
They helped me replace an item with quickly manner
9 March 2026
Unprompted review
Reply from Aelfric Eden
Hi,
Thank you for your feedback! We’re glad we could assist you quickly and make your replacement process smooth. Your satisfaction means the world to us!
Love,
Aelfric Eden Team
Great sweatpants
Great sweatpants. Loved the design and quality of the material.
2 March 2026
Unprompted review
Reply from Aelfric Eden
Hi,
Thank you for your lovely review! We’re so glad you’re enjoying the design and quality of your sweatpants. Your support means so much to us!
Love,
Aelfric Eden Team
TOTAL FRUSTRATION!!!!!!!!
I placed an order which I received two weeks ago. Everything went super smoothly and email updates first class. HOWEVER I quickly realised I had ordered the wrong size in the tracky bottoms - I had pressed L not XL - my fault. I have tried endlessly to make contact via the info@ email and also via their website. Attempts have been every couple of days I promise you ..... then I got an email from someone called "Brian" who suggested I looked in my spam file - there is nothing in spam or anywhere else. I replied to Brian but nothing. I have desperately tried to sort this and feel so so frustrated I cannot begin to tell you! I feel bad sharing this on Trustpilot but I give up!!!!!!!
I HAVE EMAILED THE info@ EMAIL STILL NO REPLY!!!!!
STILL NO REPLY TO ISSUE!!!
So today is March 26th still no response - would it be reasonable for them to contact me - they have my email - all their emails have reached my inbox - they just seem to choose to ignore mine!!! It has gone on so long now I am guessing I am out of the return period - DREADFUL
26 February 2026
Unprompted review
Reply from Aelfric Eden
Hi,
We’re so sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide. Please know we take this seriously and want to make it right. If you can, kindly reach out to us again with your order details at info@aelfriceden.com
so we can personally assist you and resolve the size issue as quickly as possible.
Love,
Aelfric Eden Team
Reply from Aelfric Eden
Hi,
Thank you for your wonderful feedback! We’re so glad you’re enjoying our clothes and that our customer service met your expectations. Your support means a lot to us!
Love,
Aelfric Eden Team
I had a request to change the size of…
I had a request to change the size of one of the hoodies i ordered and i immediately got a response from customer service and they helped a lot! Really nice experience
7 March 2026
Unprompted review
Reply from Aelfric Eden
Hi,
We’re so happy to hear about your positive experience! It’s always our goal to respond quickly and help you get exactly what you need. Enjoy your hoodie!
Love,
Aelfric Eden Team
I made a mistake in my order and wanted…
I made a mistake in my order and wanted to change the size and got a message back after 10 mins
6 March 2026
Unprompted review
Reply from Aelfric Eden
Hi,
We’re so happy we could respond quickly and help you adjust your order! Getting you the right size as fast as possible is always our priority.
Love,
Aelfric Eden Team
I ordered a Cami top but I picked the…
I ordered a Cami top but I picked the wrong colour, thankfully when i emailed the Aelfric Eden team about it they were able to switch the colour ASAP. Thank you guys so much.
6 March 2026
Unprompted review
Reply from Aelfric Eden
Hi,
We’re so glad we could help you get the right color quickly! It’s always our goal to make things easy and stress-free for our customers. Enjoy your Cami top!
Love,
Aelfric Eden Team
Great customer service…
I had a great experience with Aelfric Eden’s customer service. Their team responded very quickly and was extremely helpful when I contacted them about changing the size of my hoodie order. They confirmed the change promptly and made sure everything was taken care of, which I really appreciated.
Even though the update could not appear in the order details due to a technical limitation, they clearly explained the situation and reassured me that the correct size would be shipped. The communication was fast, polite, and professional throughout the process.
I haven’t received my order yet, but based on the excellent customer service so far, I’m really looking forward to it. Thank you to the team for the great support!
5 March 2026
Unprompted review
Reply from Aelfric Eden
Hi there,
Thank you so much for taking the time to share your positive experience with us. We’re really happy to hear that our customer service team was able to assist you quickly and help with the size change for your hoodie order.
We truly appreciate your understanding regarding the technical limitation with the order details update, and we’re glad our team was able to clearly explain the situation and reassure you. Providing fast, helpful, and transparent support is very important to us, so your kind feedback means a lot.
We’re excited for you to receive your order and hope you absolutely love your hoodie when it arrives. If you ever need any further assistance, please don’t hesitate to reach out—we’re always here to help.
Love,
Aelfric Eden Team
Customer service is insanely bad
Customer service is insanely bad. Failure to deliver the package resulted in me requesting a refund to which the company made up that they courier would destroy the package and they don’t get compensated but they wanted to give me a store credit? It made no sense at all. If you buy from this brand use paypal so you can dispute it with evidence and ensure you get your money back. They’re definitely not trying to help you and will try to screw you over
2 March 2026
Unprompted review
Reply from Aelfric Eden
Hi there,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating it must have been when your package was not delivered as expected.
In some cases, when a package cannot be successfully delivered or is returned by the courier, the carrier may dispose of the parcel according to their policies, which unfortunately means it cannot be recovered or returned to us. That said, our intention is always to find a fair solution for our customers, and we’re sorry if our previous communication caused any confusion or frustration.
Please know that we never intend to make our customers feel unsupported. If you’re still open to it, we would truly appreciate the opportunity to review your case again and see how we can assist further. Kindly reach out to our support team with your order details so we can take another look.
Love,
Aelfric Eden Team 💙
Super cute clothes
Super cute clothes! Not only that, but they were quick to respond when I ordered the wrong color, so it could be corrected! ⭐️⭐️⭐️⭐️⭐️
4 March 2026
Unprompted review
Reply from Aelfric Eden
Hi there,
Thank you so much for your wonderful feedback! We’re really happy to hear that you love the clothes and that our team was able to quickly assist you in correcting the color of your order. Providing fast and helpful support is always our priority, so it means a lot to know that we could help make things right for you.
We truly appreciate your support and your 5-star rating. If you ever need any assistance in the future, please don’t hesitate to reach out—we’re always here to help.
Love,
Aelfric Eden Team 💙
Aelfric Eden Return Policy
I’m very disappointed with my experience with Aelfric Eden. I waited almost two weeks for my order to arrive, only to find that the sizing was completely inaccurate. The item did not match the size chart, which is the main reason I had to return it.
What makes this even more frustrating is that unlike most online stores, they do not provide a prepaid return label. Customers are expected to cover return shipping themselves, which is unacceptable especially when the issue is incorrect sizing on their end.
After waiting so long and then having to pay extra just to return something that doesn’t fit properly, the overall experience feels unfair and disappointing. I would not recommend ordering unless you’re willing to take the risk.
3 March 2026
Unprompted review
Reply from Aelfric Eden
Hi Daria,
Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations and that the sizing of the item did not work out for you. We understand how disappointing it can be to wait for an order and then find that the fit is not as expected.
Regarding returns, our policy requires customers to arrange return shipping, which is outlined in our return guidelines. However, we always aim to assist our customers as much as possible throughout the process and are happy to review each situation individually to see how we can help.
If you haven’t already done so, please feel free to contact our support team with your order details so we can take a closer look and provide further assistance. Your feedback is important to us and helps us continue improving both our products and services.
Love,
Aelfric Eden Team 💙
After receiving an order where the…
After receiving an order where the sizing ran quite small, I wasn’t sure how to go about returning the item or what your refund policies were. I reached out to Aelfric Edens’ support email address, and I was genuinely impressed by the prompt and helpful advice I received—less than a day after making contact.
Your team provided clear guidance that made the return process straightforward, and they’ve kept me updated on my new order every step of the way. This level of support has made me feel confident and positive about ordering from you in the future. Thank you for making the experience so easy and reassuring!
28 February 2026
Unprompted review
Reply from Aelfric Eden
Hi! Thank you so much for your wonderful feedback. 💛 We’re thrilled our team could provide clear guidance and make the return and reorder process easy for you. It means a lot to hear you feel confident and positive about ordering from us in the future!
Love,
Aelfric Eden Team
Changing size
They changed my size quickly after i made a mistake and chose wrong size
2 March 2026
Unprompted review
Reply from Aelfric Eden
Hi! Thank you for your feedback. We’re so glad we could quickly help correct your size and get everything sorted for you! 💛
Love,
Aelfric Eden Team
Great Customer Service / Support Team
I recently bought two pairs of pants (Baggy Barrel Sweatpants) for my partner from them, and overall she’s really happy with them. The quality and style are great, and they look just as good in person as they did online. One pair (the blue one) fits perfectly, while the other (grey) is a little tighter than expected, but still wearable. What really stood out to me was their customer service—fast, friendly, and genuinely helpful. It made the whole experience feel easy and positive. I’d definitely shop here again.
1 March 2026
Unprompted review
Reply from Aelfric Eden
Hi! Thank you so much for your thoughtful feedback. We’re thrilled to hear your partner loves the Baggy Barrel Sweatpants and that the quality and style met your expectations! We also truly appreciate your kind words about our support team — providing fast and friendly service is always our goal. We can’t wait to have you shop with us again! 💛
Love,
Aelfric Eden Team
Quick Response of the Team
I made a purchase yesterday and accidentally bought the wrong size. I emailed them asap then they responded and switched the size that I wanted faster than I thought. Really recommend buying from them because the customer service people are really nice and helpful! Will definitely buy more from AE soon! :)
27 February 2026
Unprompted review
Reply from Aelfric Eden
Hello there!
Thank you so much for reaching out and for your interest in collaborating with Aelfric Eden. We truly appreciate your support and love for our brand.
At the moment, we’re not open to new collaborations. However, if anything changes in the future, we’ll be sure to share updates on our website and social media platforms.
Thanks again for thinking of us! If you have any other questions or need assistance, please don’t hesitate to reach out. 💛
Every since I've started ordering from…
Every since I've started ordering from Aelfric Eden over not gone wrong yet I've love every piece I've ordered problem is I keep ordering 🙄🤣.
It all started out with the little Doggy 🐕 Hoodie and track pants I'm 8 pieces deep in 2 months later ❤️❤️❤️
28 February 2026
Unprompted review
Reply from Aelfric Eden
Hi! This made us smile so much! 🐶💛 We’re beyond happy to hear you’ve loved every piece — especially starting with the little Doggy Hoodie and track pants! Eight pieces in two months? We truly appreciate your support and can’t wait to see what you grab next! 😄
Love,
Aelfric Eden Team
Customer Service
Place an order and one of my items was out of stock. Support team reached out to inform me and offered me the option to exchange it for another same priced item. I choose a new item and they emailed me notifying me of the updates made to my order. Customer service was excellent! I've been loving all the items I've ordered and always get compliments.
26 February 2026
Unprompted review
Reply from Aelfric Eden
Hi! Thank you so much for your kind feedback. We’re glad our support team could quickly inform you about the out-of-stock item and help you find a replacement smoothly. It means so much to hear you’ve been loving your pieces and getting compliments — that’s what we love to hear! 💛
Love,
Aelfric Eden Team
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