American Eagle Outfitters Reviews 492

Can't leave negative stars, but simply one of the worst online experiences i have ever had. Ordered a mens sweater on Nov, 17, received label created, Nov, 18. Another email shipped, Nov, 18 then nothing. UPS has no record other than label created. Received email from ae.com on Nov, 29 stating delivery failed, even though it was actually never shipped. It's now day 17 after ordering the sweater. I contacted ae.com and all they said package lost. Requested a refund and they weren't going to refund the shipping even though they never actually shipped the package. So was told have to wait 24-48 hrs for a response on the shipping cost. I just wanted a nice sweater for christmas. I just hate liars. Just shop elsewhere, it hasn't been worth the time lost I have spent on this.

I bought a sweat suit recently. Shortly after, the black friday sale started, and they would not do a price adjustment for me because I was 2 days past the 14 day period, although i ordered online which took quite some time to get the product! I was told I would get an email back and never did when inquiring about this so I had to reach out twice myself looking for a resolution. Customer service is pretty terrible and there are way too many clothing companies out there to continue to support one like this. This sweatsuit quality is not worth the price I paid full price and sold out online so I'll be returning it since they would not do an adjustment for me.

Bought a 60 dollar pair of jeans and they double charged me on a totally separate charge think maybe employees were scamming two days later still no one investigating from American eagle meanwhile I’m getting overdraft fees because of there mess up or criminals working there

I went to the store in Tanger outlets in Glendale AZ is this lady in the register needs to change her attitude I told her to smlle is Christmas shopping and this is one of favorite stores, She told me thats my face, thats why I give today 2 stars, I hope her manager can do something about her.

I purchased a pair of athletic jeans from American Eagle in Michigan city. Upon trying them on I realized they were slim fit athletic jeans. Unfortunate for me I'd misplaced my receipt and when I tried to exchange them, for a regular fit at the American Eagle in Aurora, I was unable to. Apparently they have a policy that if you exchange without a receipt it has to be the same style. This is a retail store, I'm sure they deal with people losing their receipts all the time, "it happens" like with all retail stores but you should at least be able to exchange for what you actually want! Then I was told that if I would've opened an account I would've been able to exchange for whatever. So "buyers beware" read the fine print if you don't open an account with AE, and happen to loose your receipt... you're out of luck. Me having worked in retail myself this policy is unheard of! When I called Corporate they said they would reach out to me in 48 hours, they never did.... Poor Customer Service!

horrible customer service. im cutting my card up. this place is not what it used to be. also sick of the crazy sizes !!! they never make sense

Worst customer service imaginable. I've been wearing their jeans since 2000 and recently bought 3 more pairs. I washed them before wearing, as I always do. When trying then afterward, one pair is super loose and baggy, but all 3 are the same exact size and cut. Samantha in customer service just responded, "yeah, out sizes can vary , but we can't do anything about it since you washed them." There are hundreds of companies out there with customer service and products miles above ae.

Ordered items and got a shipping notification. Tracking never updated, package never actually existed. Contacted customer service for a refund and didn’t get any help for three weeks. Eventually filed a chargeback with my bank and miraculously received an immediate refund from customer service. It’s a pity i like their clothes but I will never order from them again

Shipped my order fedex to a po box. Order placed 08 31 2034. Today is 09 12 24 package still with FedEx because FedEx won't deliver to a po box. Billed my card right away. Their customer service manager cannot make outgoing calls to call FedEx to have the address changed. What? This is unbelievable! Never order from American Eagle. I'm doing a charge back.

This company made a huge mistake and they still want me to pay for something I don’t have! They will only refund or replace items as a courtesy.

This is simply the worst experience I have ever had at an online shop.
I ordered a pair of jeans on August 15th and on the order confirmation it said that they would arrive within 2-5 business days. I contacted the support on August 21st to ask about my shipping and still today on August 29th I haven't heard anything from them.

I love that AE has pants for everyone! My extra short daughter, tall for me and extra tall for my sons. Not to mention they are super comfy!
#AEReviewSweepsEntry

Happy with my order
I thought I'd try an order from American eagle because it kept coming up in my searches and they had a few bits on sale. It took a while to arrive so I checked the reviews which I maybe should have done before ordering because they weren't very good and lots of people had issues. I decided to email them to see when my order will arrive and they confirmed it was about to be posted. The items arrived today and they are all really nice. I haven't returned anything so I don't know what their returns are like.

NEVER ORDER!

Never order from them, they do not ship!!!
I have been waiting for my order for the past 2 weeks, they never ship it.
They say its the postal company, but this very postal company has delivered orders placed after american eagle, and when I call them, they confirm they never got the package!!!

American eagle refuses to refund me, cancel my order or ship it... I am being robbed of my money
I am looking with lawyers now out of principle; they think we won't go this far but this is European Union and customers have rights!!!

NEVER ORDER FROM THEM!!!

RUN AWAY!!!
Worst company EVER!!!
I ordered 3 weeks ago, they cancelled half of the order once it was placed, and I am still waiting for them to ship...
they gave me a fake tracking, everytime I contact the shipping, (La Poste, official french postal service) they confirm they NEVER received the package...
AE keeps blaming them THEY ARE ROBBING ME IN MY FACE!!!!

NEVER ORDER FROM THEM!!!!

I've been ordering from AE for many years. I received my order last week, but there was an item missing. I contacted customer service and they indicated that they cannot refund or reship the missing item. In other words, they are not responsible if there are issues with the shipment. I indicated that the issue was not with the shipping, but that the item was not placed in the package and therefore, they are responsible. Had to argue with a supervisor, who finally refunded the missing item but mentioned that it was an exception and that they wouldn't do it if it occured again. If you don't want to risk paying for items you won't receive, I'd recommend not ordering online from AE.

Ordered a pair of jeans from the American Eagle EU website. After a week of waiting the item has still not been shipped. Contacted customer service and was told that my item would arrive within a few days. Today I got an email stating that my order has been cancelled and that the item is not available anymore?? Really disappointing since I was able to order from the website and essentially paying for something that doesn’t exist. Read a couple of other reviews from people saying that they haven’t gotten their money back, so now I’m terrified:((
Please be smarter than me and DO NOT ORDER!!

Scammers.
They send you a wrong item. Tried to refund the money and get the right item. When I contacted them, they pretend to help you in the first mail, when I respond they ghosted me. Instead I get an second mail sent, which says If I don’t respond the mail within 24 hours the case will get closed. Sent them around 6 mails. No answer. Employees name „Pakize“

I have ordered a jeans and i get completely different jeans i contacted there customer service ghey ask me to send photos i reply them with photos and invoice after an hour i get email that i havent reply so my customer enquiry will be closed again i replied with photos no response from anyone ordering anything from american eagle they are scammers here in ireland and i checked company it disolved