Adventure RV Reviews 

Poor customer service. They cancelled my order even though I did not ask them too only asked to change shipping since the supposedly shipped order was then back ordered so they cancelled my order completely. They also didn’t answer my questions just kept saying my order was cancelled.

The product, a 3-inch drop was hard to find. Adventure RV had it in stock for a good price. I was a little disappointed that customer service couldn’t answer a question that should have been in the specs.

They have no one to talk with at their phone number. If you have problem you will need to submit a ticket and hope you get a response. You can also do chat which I did but in the end was told I need to submit a ticket. I tried to place an order and fortunately it did not go through. The shipping was quoted at 9.95 and when I went to place the order it jumped to $23. Almost as much as the part. I hate to see a small business go under but I would make an exception for this business.

Awful. I wish I found this website before I ordered. Three weeks in, and still no tracking number. Their rep from the ticket system told me that my part is shipping from a different warehouse and that they will need to get information from them, and then she closed the ticket with no information given. I just want my money back.

I ordered a pair of camper jack extensions, and only received one. I contacted them back, they said that the
Description was only for one not one pair. Who only orders only one camper jack extension? I went to look for the original listing and it was taken down. I skied if they had another jack extension, they didn’t have any more. I was issued a return RMA to return the original order. I returned the original jack and they still charged my credit card and they have the original camper jack.
ThIs company is EXTREMELY DISHONEST,,, do not do order from this company!

Do not order form adventurerv.net. If you have a problem with your order as I did you will either use there chat and get no help or open a ticket and not get a valid response. I got an email my order shipped and it never did. Tried to resolve but got nowhere. trying to cancel order and get a refund.

I wish I had believed the bad reviews. I was told that an item would be shipping within 5 business days. Great, I didn't need this item for 3 weeks, I even immediately received a tracking number. Ha! They issue tracking numbers when they bill the credit card which was immediate. I called after the 5 business days had passed and my tracking number still showed my item had not left their warehouse. They told me that the item was not in stock and they didn't know when it would arrive. What a sad disappointment. Now I will have to pay for expedited shipping from another company to get my item in time.

Great site and very competitive prices all around. We have and will continue to purchase from Adventure RV!
Thanks Guys .... Barry

Zero customer service, tried to contact them and confirm product and availability, used their online chat only option and Ryan the rep said he can't confirm product info or availability and referred back to the link of the product. In other words order and if you have a problem with the product or don't receive it you're out your money. Stay away, this company is a scam.

WORST COMPANY EVER!!! This company is a Scam in my opinion! Stay Away!

I bought a Dometic A/C from this site, I really liked how much help and info i got from the chat feature while searching for the right unit. When my unit was installed, I got a call from the RV mechanic stating the unit was defective. I immediately called the company, which does absolutely nothing for you as its an automated message telling you to use the online chat or email. I did the online chat, again, useless, as they just refer you to an online email ticketing system. Finally I emailed them, told them the issue, and their response is to call dometics warranty department. But wait, you sold me something that was bad straight out of the box, what about the shipping, tax, and labor I paid to have a defective unit you sold me put on? Again, call warranty at Dometic, call them and they want an account number for where the unit was originally sold, write them regarding this, and guess what? THE SAME EMAIL SAYING CONTACT WARRANTY AT DOMETIC. They didn't even try to have a conversation with me or help me with the warranty paperwork. Once you pay them, they are out, no help available.

Bought a switch that was defective. I called immediately and was told to contact the manufacturer. (It was a Chinese part with no manufacturer's name on the package..Bought another one from a different store

Great experience ordering from Adventure RV, unfortunately the part ordered didn't fit my RV.
I am waiting for return and exchange ticket.

Be aware that this place does not offer full refunds. They charge a restocking fee which ranges from 15% -25%. Also be aware that you can't call them. They only handle communication through "tickets" you submit online. In a modern world where Amazon and many other more customer-focused outlets exits, I'm surprised this place still does. Make certain that you know exactly what you are getting and that it will work for you before ordering from this company. If you have any doubt about it, order from somewhere else that has a better return policy and more customer service.

I have had the worst experience dealing with there ordering website.
If anybody cares to waist a lot of time with these people be my guest.
I ordered a part on the Adventur RV website. The part was shown as being “In Stock”. I paid in good faith. The next day I received a usps tracking number. When I tracked the package the result was that the label had been printed but the package never shipped.
I tried calling Adventure RV. No Answer.
I paid extra to expedite the order and paid for 7 day shipping. It has now been 17 days and I have no parts. They do not answer calls.

Poor customer service and the inability to reach a human being seems to be a common tactic being used by several on line RV parts retailers located in Tennessee. Don’t get caught in the mess of trying to contact these clowns, before purchasing try calling the customer service number. If you end up hearing a recording with no ability to dial a department (if the option is provided try to dial several departments for a simple test), to speak to a human being, then consider the company problematic. If the company’s website has a ticketing system anywhere on their site for reporting issues / problems / concerns then consider the company problematic. No reputable company services their customers primarily via a ticketing system. I’ve had a similar experience and will never purchase through another RV parts company I cannot reach via voice.

Their customer service is TERRIBLE! I placed an order on June 24th and paid extra to have it shipped quickly. It's July 10th and the order was never shipped. Either they didn't have the item in stock or they are incredibly behind. Either way, no one reached out. I created a ticket on their site and said 'if this item can't ship this week, cancel and refund'. No one responded. When I logged back in the following day (today) the tracking button on my order page was gone, which leads me to believe the order is canceled, but no one responded to my ticket so I couldn't be sure. I called to double-check, but the recording said the only way to reach someone is by chat or email on their site. Chatted in with my order number and asked for confirmation of my cancellation. Ryan told me to be patient and they'll answer my ticket. What is the point of a chat feature if you can't answer simple questions WITH an order number provided? I'm really disappointed as I needed this order last week and they do NOTHING in the way of outreach. Their site is janky and customer service is non-existent. Thumbs down.

Horrible Company send wrong part according to their compatible chart shelves were to long even tho chart said it fits told they are not responsible for manufacturers chart. Told to return they offer no exchanges just refund so they can take out 15% restocking fee
Bogus Scammers sounds like an in house drop ship company that makes their money on restocking fees.
BUYER BEWARE CROOKS!!!!!!!!!!

These guys are a mess. I paid extra to expedite the order and paid for two day shipping. It has now been a week and I have no parts. They do not answer calls. Email response is automated. Online chat tells you to email. Stay away from this place.