Adorama Reviews 

3,785
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,357 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the vast selection of high quality camera equipment and photography products available on the platform. People are especially happy with the competitive pricing, useful bundled accessories, and secure packaging on their recent orders. Buyers also appreciate the quick shipping services that consistently deliver items right to their doors on time. Some reviewers were not happy with severe delivery delays, tracking errors, and orders that apparently never arrived. Others reported receiving damaged merchandise or incomplete bundles, noting that customer support was extremely difficult to deal with during returns.

What people talk about most

Product

Customers had positive experiences with product, noting that items generally arrive in good condition and as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages frequently arrive safely, on... See more

Price

Clients share positive opinions on price, consistently highlighting competitive rates and unbeatable deals... See more

Service

People report positive experiences with service, highlighting competitive prices, quick delivery, and... See more

Order

Users describe positive interactions with order, highlighting trouble free ordering and easy online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adorama is one of the best places on the web to purchase camera and optical equipment. They are reliable, trustworthy, and prompt. They offer U.S. Market equipment with full warranty, and they don't e... See more

Rated 5 out of 5 stars

The shipment was quick and I had been waiting for this lens to come back into stock. Great packaging and well protected, which is paramount for the amount of money spent to me. Original packaging for... See more

Rated 5 out of 5 stars

Great product at a good price delivered fast. The Sigma 16mm lens for Canon RF is an extraordinary piece of glass. You know you're getting the genuine product designed for the correct brand when you o... See more

Rated 5 out of 5 stars

I had been eyeing a Nikon lens for some time. I am an Adorama regular customer but surveyed the market. Hand down, Adorama had the best deal with its provided extras. Ordered on a Monday and was d... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(3,785)

1,373 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have always had excellent purchases from Adorama!

I have been putting off purchasing a dielectric star diagonal for my telescope for a while. I saw that Adorama the item at a good price and as a customer of Adorama's for many years I knew they would deliver the product, packaged properly, as described and keep me updated on delivery.

31 July 2026
Rated 5 out of 5 stars

Sales rep was informative and took my…

Sales rep was informative and took my order promptly. I was disappointed to find a certain telescope Skywatcher Quattro 10 inch was on sale but the sales rep said they havent had this in stock for a few years. Why would you list it on the internet for sale and not have it in stock. Sales rep said its AI. I recieved my order and all is A+

6 August 2026
Rated 1 out of 5 stars

Absolutely terrible company

Absolutely terrible company. I originally ordered 2 products on May 1, 2026. They sent 1 broken, I filed a claim, payment declined, filed another claim, received an email saying order was declined for $0.00. It’s currently August 7, 2026, and I have not received either item. It’s like pulling teeth just to get what I ordered. Almost 100 days now and no products.

7 August 2026
Unprompted review
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Reply from Adorama

We're truly sorry to hear about your experience. We understand how frustrating it is when issues with an order are not resolved as expected, and we sincerely apologize for the inconvenience and disappointment this has caused. This is not representative of the service standards we aim to provide, and we'd like the opportunity to take a closer look and follow up with you personally. Please contact us at Nancym@adorama.com with your order information so we can look into this further. Thank you for bringing this to our attention. We value your business and would like the opportunity to make this right.

Rated 5 out of 5 stars

What I needed

Adorama had what I needed at a good price and as always the shipping was great. Would buy from them again.

5 August 2026

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