adidas Reviews 

I placed an order (AUK97114382) on 22/05/2025 for £97.50, which was never delivered. Royal Mail confirmed that the parcel was scanned as delivered to the Post Office, but it was never collected by me or anyone in my household. Visiting the Post Office confirmed it was not there.

Despite repeated emails, WhatsApp messages, and phone calls over eight months, Adidas has failed to resolve the issue or provide a refund. My case was even wrongly closed, and today I was hung up on twice when trying to speak with customer service.

I have been left with no choice but to pursue legal action under the Consumer Rights Act 2015, as Adidas is refusing to accept responsibility for a parcel that was never delivered to me.

This has been an incredibly frustrating experience, and I cannot recommend purchasing from Adidas until their customer service improves.

Worst experience ever, order APT91219621 is delayed 2 weeks, contact support and got some AI agent pretending to be a human but saying the same answers over and over again... ask me to contact a week later cause it says the order is in warehouse and some excuse.... later as asked i contact after the due date and again exact same answers and ask to contact a week later... this is just unacceptable for such a company... it's going really down the road and had much better experience with other brands so never going to order again for sureSee less

Extremely frustrating and poor level of service.

I like Adidas however, my experience after returning an item has been painful. It is incredibly difficult to contact them, and when you do manage to reach someone, the assistance provided is not helpful whatsoever. I have found that my concerns are frequently dismissed rather than addressed, which is extremely discouraging.

Crap website. Wanted to buy the chinese new year jacket so followed all the steps which was downloading the app, turning on notifications, got a members account, waited till the minute the drop launched and as i was selecting my size the app glitched. When it finally worked again everything was sold out.

I think the quality of the shoes is good, but the sizing is so inconsistent from model to model... I can never know if they're gonna fit me fine or be loose on me, and I think the shipping is very slow. They take a lot of time dispatching the package.

I'm trying to return some products in Romania,but doesn't work the return label for more than 2 weeks and customers service is worst.what happened with the brand Adidas?

it's impossible to return an order on the romanian adidas website

Purchased $200 gift card but cannot access to the link in the email. The first call they said the technical issue will be solved in the next 24-48 hours, after next 2 days I called again, they use the same script to say; after many calls in the next few days and got received the same responds, they said " transfer the case to internal" and need 7~14 days. When I ask what if the issue cannot be solved in deadline ... they always avoid the consequence. Very bad experience. Feel like a scam company

SENT 3 ITEMS BACK TOO ADIDAS ONE MAGIC BEIGE HOODY ,PLUS TWO PINSTRIPE BEICE MAGIC T SHIRTS.GAVE THEM ORDER NUMBER TRACKING NUMBERS FROM PO.THEY GIVE ME BACK REFUND FOR MY 2 T SHIRTS BUT NOT FOR MY HOODY.THEY SAID GIVE IT 48HRS .ITS BEEBN ABLOODY WEEK ,AND IM STILL OWED 35.80 SOMETHING LIKE THAT ANYWAYS.U TALK TOO CHAT AND ITS THE SAME OLD SAME OLD SHIT.SORRY THIS IS IN CAPS IM VENTING RIGHT NOW.I USE SPEND PURE MONEY ON ADIDAS NOW THEY CAN PISSOFF.IM DELTEING ,MY ACCOUNT AFTER OR MAYEBE MY SHIT WILL GET SORTED.HOPE NOBODY ELESE HAS THESAME PROB CUZIF YA DOI FEEL FOR YOU.IM VENTING LIKE ANYTHING ANOBODY HAV EANY XANAX OR SOMETHING .LOL JUST KIDDING

I purchased a gift card for my wife on Dec 15. When she went to use it one month later the link had 'expired'. Customer service was unable to provide a new link that worked, and also failed on 3 separate promises to send a 'replacement' e-card in the first week. After the issue was escalated, I am still awaiting for resolution almost 3 weeks later. How is it so difficult to issue a replacement or at this point a refund? Nobody on their customer service can do anything except apologize for the 'inconvenience' and make empty promises.

I know that only bad experiences makes into review pages, and good experiences might outrun the bad ones… but out of frustration i am having to spend my time to go this route.

In summary I bought a running shoes that was supposed to arrive in 4 days.. and 2 weeks later i get an update from the carrier that my product cannot be found and contact the seller.

I not only had to buy another shoes to use in the interim time, when contacted Adidas support they tell me that they need to wait 10 days to initiate the refund process.

How crazy is that the customer get punished way quicker and for a lot less, while Adidas not only have zero consequence and they keep on dragging on your consequences for another 10 days to considering returning your own money.

Very disappointed and horrible experience!

I placed an order for 2 very expensive shoes, and for 2 weeks, I have been calling Customer Service and not one person helps me. I have paid close to 300 dollars and all they do is transfer me, and then tell me to put a claim in with the shipping company. I DID NOT ORDER THESE FROM ONTRACK, I ORDERED THEM FROM ADIDAS. Adidas needs to take care of this issue, train their Customer Service Team, and treat their loyal customers with more dignity and respect.

My adistar byd shoes tore on both inner sides after only 40 days of use under normal training conditions, making them unsuitable for further use. I initially contacted Adidas Greece and, following their instructions, I returned the shoes from Greece to Germany for inspection.
This procedure is unacceptable. By instructing me to send my shoes abroad, I am now left without training shoes for approximately one month and i am forced to purchase a new pair in the meantime. This places an unfair burden on me as a customer, especially considering that the defect occurred after only 40 days of normal use.
The logical and customer-oriented approach would be to process the refund promptly and, if necessary, then request the return of the shoes. Instead, I am expected to wait an extended period without a resolution.

Absolutely disgraceful service – dishonest and unhygienic

I placed an order on 21/12/25 for tracksuit bottoms and a hoodie. After a long wait with no payment taken, I assumed the order had been declined. I therefore reordered the hoodie again on 06/01/26 (the bottoms were no longer available).

On 10/01/26, both orders arrived.

The original order (hoodie + bottoms) was delivered to my home address as I knew I would be off work over the Christmas and New Year period to receive the delivery. The second order (hoodie only) was delivered to my parents’ address as I was then back at work so would not be home to receive the delivery.

Up on delivery I tried the bottoms on and they didn’t fit, so I returned the full original order on 14/01/26 (the first available opportunity due to weekend closures and having been called for jury service). I decided to keep the order with just the hoodie.

I received a £60 refund for the bottoms, but no refund for the £70 hoodie. When I queried this, I was told the hoodie was “dirty and worn”. This is completely false. I had received two identical hoodies due to Adidas’ delay, and the one I returned was never worn or even tried on. I asked three times for proof of this alleged damage and was ignored. I persevered with this and eventually, the matter was “escalated”. I was told someone would be in touch within 24-72 hours. Three weeks later I received an image of a hoodie with a big laminated sign saying damaged/worn! In the meantime, the hoodie I supposedly wore was sent back to me. It arrived with a filthy stain on the hood, looked like bodily fluids, and smelt absolutely disgusting. It was so unhygienic that I threw it straight in the bin. I sanitised the area it had been in contact with and washed my hands.

At this point, I did not want to keep the other hoodie out of principle. I had zero trust in Adidas so I drove 23 miles to my the nearest store to return the hoodie I was planning to keep. I got a refund.

Adidas, this whole experience has been
an absolute disgrace. You have ripped me off of £70 and I will never buy from Adidas again, and neither will my family.
Anyway I can see that out of your 3381 reviews on Trust Pilot that 80% have given a 1 star. That would be zero star rating if it was an option.

Isn’t it time you started improving your service ?

If I could give 0 stars I would. I placed an order on the 23rd and it was expected to be delivered by the 28th. Fast forward to the third of this month and I still have yet to receive the item or any type of update when I reach out to customer service and they said that it should take up to 10 business days to receive the item and that it has yet to leave the warehouse. yet I’m not able t cancel the order because “it’s in progress”. None of the links on the website Work. You can’t track packages. All around adidas just seems to suck and I won’t be ordering from them again.

Sent the wrong item after a delay in delivery, won’t offer express delivery unless I pay for it hence haven’t received them in time. Customer services talking to a script same old all the supervisors are in an indefinite meeting, no idea why they would think that we believe that. They get away with rubbish service because of their name

Absolutely horrible exchange policy.
My exchange has been stuck in “inspection” for over 7 days with ZERO movement. I returned the shoes directly through an Adidas store, where employees already verified they were unused and approved the return. Yet somehow Adidas still can’t process a simple exchange.

I’ve been waiting for weeks and still haven’t received my replacement shoes. No updates, no accountability, no urgency. This is beyond frustrating.

Exchanging anything with Adidas is a complete nightmare. If you order the wrong size, be prepared to wait forever while your money and shoes are stuck in limbo. Completely unacceptable for a brand this big.

I purchased a supposed gift item last December, and with size issues I submitted an exchange and ship the item back but 1month had passed and still didnt get the correct item. I then called and cancelled the exchange since I got impatient for a refund and another month had passed didnt get a refund either!. Felt like i got scammed! Waited 2 months for them to correct things. Do not buy if you want no headache better get the item in amazon for easy return

I made a purchase of a bag and a backpack.
When the order arrived, the backpack was very crumpled, and I decided to request a return and refund.
So, I carefully returned the backpack in the plastic it came in and inside the box.
More than a week later, I received an email saying that the backpack was being returned to me, which I found super strange.
I contacted the chat online to find out what was happening, and the agent informed me that during the inspection, a strong smell was detected, and that was why it was being returned to me???? How is that possible, Adidas? I am the person who worries most about smells in life, and I was extremely surprised and frustrated by this situation.
I don't know what happened during transport for you to claim that I returned a product with a bad smell. I am surprised by this action from Adidas. I have always been a big fan and consumer of the brand, and this has ruined all my satisfaction in buying something from the brand again. I believe that lately the brand only cares about sponsoring influencers and has forgotten about the consumers, who are the ones who spend money and keep the brand active. I will follow and my rights and get my refund back definitely. It is unacceptable to make such an allegation and deny my refund.
DISSAPPOINTED!!!

I ordered a pair of sneakers for my daughter. First, the link to access my order didn’t work. Second, after a week went by I started to think I was scammed. The shoes never showed up and the tracking never came. When I reached out (phone call) to adidas customer service, they agreed that it was unusual the shoes weren’t processed yet. I was told I had to wait another 48 hours to cancel the order. 48 hours later (this Friday) I spoke with someone via chat. I requested to cancel the shoes. I was told the cancelation was sent and it would take 48-72hrs for an email confirmation of the cancellation. Today (Monday) i received an email that my order has shipped and money was taken out of my account. Not only did they not cancel my order, the shoes I didn’t want aren’t set to arrive until Feb. 2 almost a month after the original order.