adidas Reviews 72

They unfortunately ship with Purolator. If you don't have experience with Purolator, let me tell you what it's like...

They lie and say they attempted to deliver your package but you weren't home, when you were, or say they were "unable" to deliver it (for an undisclosed reason). They then force you to reschedule and get your package AFTER the expected delivery date, or make you drive several cities over to pick it up.

I won't be purchasing Adidas shoes online from here on out, if I can help it.

I don't think Adidas.ca is keeping up with the rest of the world standards, on my last trip to Europe I was surprised of the huuuuge quality difference for the same brand.

I changed my address on the app and deleted the old one. The order still got placed on an old address and then they clearly say we cant to anything. No willingness to help nothing. Never ever buying any adidas.

The customer service is non existent. When you place an order, you are given the option for Women or Men. However, according to their customer service, all shoes are shipped in men's sizes. You order a women's 7, they ship a men's 7. Just their policy, too bad you didn't know. Apparently customers are supposed to know that. Their returns are based on order date, not ship date. Based on ship date I was a day late calling. They were closed Christmas and Boxing day and on the weekend. That's a great way to limit returns. I will never order another item from this site. If you want a shoe, buy it at the mall or somewhere with a decent return policy. There are no exceptions for items purchased as Christmas gifts. This also helps limit returns. Customer service have no knowledge of the meaning of the term 'service'. They are not the there to help. They are there to get you off the phone as soon as possible and discourage any follow up. It's like calling Rogers or Bell. They don't care.

I bought a pair of shoes for vacation on Black Friday. I was promised delivery 4 business days later. The package never came, got lost by Adidas and instead of resending the package so I would have the shoes in time for my vacation they made me wait the alloted 3 weeks to get a refund on shoes they knew were lost since day 7. This company is zero regard for their customers. I ended up buying a pair of Converse instead which were delivered on time. Thank you Converse. Absolutely disgusting.

I am extremely disappointed with my experience ordering from adidas.

I was clearly promised a **15% first-order discount and free shipping** when I signed up. After placing two orders, neither the full discount nor the advertised shipping benefit was honored. I spent days contacting customer service only to receive vague, scripted responses that completely ignored my actual concerns.

Instead of resolving the issue, I was told the products were “excluded” *after* the fact, despite the website strongly advertising the welcome offer. This feels misleading at best and dishonest at worst.

Communication was terrible. Delivery information changed daily, responses were slow, and no one took real ownership of the issue. What should have been a simple resolution turned into a frustrating waste of time and effort.

For a global brand like adidas, this level of customer service is unacceptable. I will not be ordering from them again and I strongly caution others to think twice before doing business with this company.

Very disappointed in my recent online shopping experience.

Ordered a pair on SL 72 PT's during their Black Friday sale for only $73.58 (taxes included). Their delivery service just dropped off the package at my front door where it was visible from the sidewalk only 5 feet away and never rang the doorbell where someone was home to accept the package. Package was obviously stolen.

They refused to send me a replacement pair - only willing to issue a refund knowing I cannot get these shoes at that price again. Their solution was for me to reorder them at their current price which is now $50 more expensive. Classy.

In short, customer pays the price for their shoddy and unprofessional delivery service. Lesson learned: I will not be purchasing anything from their website again.

The worst experience ever. Don’t buy from them online! You won’t be able to return items even it’s says you can return in any of the stores that’s not true! They can just exchange it for different sizes but same model and colour. You can’t reach them over phone and nobody is answering to the email. This is ridiculous. I will never buy anything from them

I bought a product from Adidas that turned out to be defective. Instead of offering a proper refund, Adidas only provided a partial reimbursement in the form of a gift card, despite Quebec’s consumer protection laws requiring a repair, replacement, or full refund for defective items. Their customer service refused to resolve the issue and hid behind their internal policy, which is not compliant with Québec legal warranty rights. Very disappointed with the lack of responsibility and support.

Worst company warranty in existence. I purchased a pair of 510 shoes and explained the sole started fragmenting after 10 uses and was informed it’s normal wear and tear. Really? So expect the 510 mountain bike shoes to only last 10 to 20 times I have posted the response I received from adidas directing me towards their terms and conditions! Pathetic business

Thank you for contacting adidas Canada.

Do hope this email find you well. I have received an update after escalating your request further. The warranty claim is still being denied due to nor mal wear and tear. There is no physical defect on the item.

You can refer to our terms and condition when it comes to wear and tear

If you have any questions or concerns check out our Help Pages or feel free to contact us and one of our team members will be more than happy to assist.

Usually good delivery and all until you need customer service. Terrible, just excuses with no accountability and no help with the issue.

Worst cx
They are cheats
Dont buy Adidas

The worst customer service experience I've had in a long time. It's made me never want to buy from them again. So much wasted time and frustration.

I bought a pair of Adidas Campus shoes on August 28,2025 from the Vaughan Mills location. It was a great experience thanks to the help of Mohammed. He was extremely helpful and knowledgeable.

The worst shopping experience on a website ever. The order was cancelled because shipping company lost the package!

Ordered a pair of the limited Terry Fox sneakers and received my package with an empty shoe box. The tamper tape was removed to steal the shoes and then reapplied. It was obvious that this happened while in the possession of the shipping co. Customer service “investigated” and refused to provide a refund as the shipping criteria had been met. No idea what that means. I’ve been a level 4 adi pro member since inception with almost 90,000 banked points and they refused to provide a refund. Not only did I have to spend hours trying to work through the matter to get insulted but it was made clear to me that after spending tens of thousands of dollars with Adidas over many years I wasn’t worth $145 to them. I totally regret being such a loyal customer and will now spend my money with their competitors.

Great customer service and lots of selection. There was a store-wide sale with most of the inventory on for sale 50% off. I bought two pairs of shoes and so did my friend! Staff was very helpful. I will be back to this location at Tangers (Stittsville).

Ridiculously poor customer service. Hours spent on customer chat - they keep telling me they have refunded me, even though it says 'in inspection' on their website. Have now had to go through my bank to dispute the transaction. Massive headache, last purchase I will be making from their website.

I made a multi-product order and one of the items was lost in transit. Yes, this happens. But the way Adidas handled the matter was terrible. I was forced to contact customer service multiple times over three weeks, and they totally failed to get back to me within their promised timeline. They assured me I wouldn't need to chase them but off course I heard nothing from them and had to take up the customer service chat yet again. They also did not support the carrier's search for the lost product (at least the courier was trying to locate the missing package) and when finally they ceded that they had to give me a refund for this well-overdue, obviously lost item, they offered to send me a 30% off voucher for my trouble... which they then didn't send.

I placed an order with Adidas and never received it. They work with a horrible delivery company called T-Force Logistics, and guess what? My package was stolen. No delivery, no update, no explanation.

Worse — Adidas didn’t even tell me they couldn’t fulfill my order. I waited for two weeks thinking it was on the way. When I finally contacted customer service, all I got was a weak apology and $15 as compensation. That’s it.

I’m a loyal Adidas customer, but this whole experience was honestly disgusting. No communication, no accountability, no real help. If this is how Adidas handles stolen packages and failed deliveries, I’m not sure I can ever trust them again.

This isn’t just about the money — it’s about basic respect and responsibility. Do better.