Adagio Teas Reviews 

482
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding quality of products, highlighting the authentic and genuine nature of teas made with real plant ingredients. Many people appreciate the wide variety of fresh, flavorful teas available, often describing them as delicious. Reviewers also highlight efficient delivery, with orders arriving on time, quickly, and well-packaged. However, some customers noted significant dissatisfaction with customer service interactions, describing unhelpful responses and denied requests. These issues often revolved around problems with orders not being received or difficulties resolving delivery complications, leading to frustration.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the wide selection,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the freshness, authentic ingredients,... See more

Order

Users describe ambiguous interactions with order, with many customers expressing satisfaction and stating... See more

Customer service

People report negative experiences with customer service, often describing it as awful, dismissive, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting fast and free shipping, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent tea! I’ve been a customer for years and am always pleased with the quality of the tea. Camomille is a favorite! It’s better for one’s health and for the environment to have loose-leaf tea. I... See more

Rated 5 out of 5 stars

I’ve been a loyal customer of Adagio Teas for over 7 years, and I can honestly say they consistently deliver outstanding quality. I regularly order a wide variety of teas, as well as tea-drinking a... See more

Rated 5 out of 5 stars

I love Adagio Teas! They have made it so easy to get good, quality tea for less wallet impact. I love that I can create my own blends, I reccomend them to everyone I know, and the points mean that I c... See more

Rated 5 out of 5 stars

I've ordered from Adagio Teas several times over the years, and all of my experiences have been great. The tea always arrives fresh and is exactly as described on the website. Shipping times are reaso... See more


Company details

  1. Food, Beverages & Tobacco

Written by the company

Fresh tea, cool accessories and plethora of useful information. Adagio Teas is the most popular tea store online, with stellar customer service marks.


Contact info

  • 200 Murray Hill Pkwy, 07073, East Rutherford, United States

  • www.adagio.com

4.3

Excellent

TrustScore 4.5 out of 5

482 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(482)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can't recommend this place enough

I can't recommend this place enough! Okay, I truly believe in shopping local and supporting the little tea shops near me first and most of all. But, this place is the go-to for stocking up on favorites and exploring teas you probably aren't ready to spend a lot of money on. Find the teas that you rely on. For me, that is Sencha, Gyrokura, and Diamond Phoenix Pearls. Get a full pack of these teas. (4 oz for Sencha and Gyrokura and 3 oz for the Pearls) Then, check out the samples. Often, you can find samples that are significantly discounted. When you find a sample of a blend you've never tried for $1.40 or so, get it. You might discover something new. Then, go through the types and try things you've never tried. So much fun and you'll save loads of money! (often 50% or more!) Finally, head out to your local tea shop and pick up an affordable pack or two of your favorites to support them. You'll love your journey of tea exploration!

15 April 2022
Unprompted review
Rated 5 out of 5 stars

This tea company is determined to…

This tea company is determined to please. I was thrilled that they enclosed many tea samples that are absolutely delicious and a surprise treat. I trust no other tea companies, Adagio Teas are determined to exceed all expectations.

10 April 2022
Unprompted review
Rated 5 out of 5 stars

a lovely place to buy tea

Adagio is a lovely place to buy tea. Their customer service is top notch. Their teas are delicious and they have lots of creative blends.

4 April 2022
Unprompted review
Rated 5 out of 5 stars

Good tea!

I had some trouble getting into contact with Adagio tea as my mail went to their spambox. The tea? That is amazing for a good price!!!

3 April 2022
Unprompted review
Rated 1 out of 5 stars

Horrible Customer Experience

Our team was looking for a new dispenser and wanted to purchase here in the United States to avoid import delays. We chose Adagio and our CEO approved. When we first encountered issues with Adagio, Adriana of Wholesale Orders, was unable to support causing her said supervisor Cynthia and our supervisor to step in to ensure and demonstrate to Adagio the value of customer service and experience. Recently we purchased items that were originally wholesale $12 at $17 per unit...Adagio had not shared the price increase with customers and made excuses/gaslighting to avoid their demonstrated price gouging. But outside of their demonstration of devaluing customers, our order has been sitting in New Jersey for over a week and everyone at Adagio, including Michael Cramer is ignoring the support needed with their carrier. They lost a customer, and instead of them caring or supporting they shared "good reviews" they have received over the years.

23 March 2022
Unprompted review
Rated 1 out of 5 stars

As a wholesale customer Adagio has…

As a wholesale customer Adagio has consistently demonstrated poor customer experience and has lost a customer. When contacted about delays and order issues they are not helpful, passing the issue on to others and emphasizing they are a small team. When contacting the owner for support on order issues, he sent over google reviews dismissing my order issues and customer experience. They also price gouged products without communicating to customer, and don't mind bad reviews or customers who have horrible experiences, because the owner will send over past good reviews to gaslight current issues

23 March 2022
Unprompted review
Adagio Teas logo

Reply from Adagio Teas

Hello Teas with Meaning! We’re sorry to hear that you are not satisfied with the service our Wholesale Team provided. We always answer all inquiries quickly and do our very best to help no matter the issue! Unfortunately, when it comes to shipping delays, there are limited options right now. With high volume, low staffing, and COVID-19 precautions, all carriers’ transit times have increased and carriers are no longer providing guaranteed delivery within certain timeframes. We know this is frustrating, and we share that feeling! As for pricing, we apologize for the recent price increase. Our pricing had remained the same for over a few years, yet the cost of teaware, tea, packaging, and freight had gone up substantially. We could no longer ignore these and had to raise the price to keep pace. However, despite the rise, our teas and teaware continue to be an affordable luxury. We hope you agree and may continue to enjoy our farm-fresh teas and collection of teaware.

Rated 5 out of 5 stars

I love many of their teas

I love many of their teas. They are long leave teas, not chopped up. My favorites are citron green, any of them with yunnan in the type and Scottish breakfast.

21 March 2022
Unprompted review
Rated 5 out of 5 stars

Adagio Teas is a fun immersive experience

Adagio Teas is a company that sells quality tea at good prices and has a fun Communitea that you can join and try a different tea every day. They have a rewards program that I also enjoy participating in for free tea and tea ware.

20 March 2022
Unprompted review
Rated 5 out of 5 stars

I love this company so much

I love this company so much! They have a really deep selection of great quality teas, and as if that weren't enough, they allow to create and share your own custom blends, complete with your own artwork, if you do that sort of thing. They've effectively managed to build a real community around their teas and it's such a great tactic married up with a great product, I feel like this whole thing was aimed squarely at me.

12 March 2022
Unprompted review
Rated 5 out of 5 stars

Seriously good tea

Seriously good tea. I love ordering from Adagio. I don't think I've ever come across a blend that I didn't really enjoy. Their customer service is also awesome, whenever I've had a problem they're quick to help!

24 February 2022
Unprompted review
Rated 5 out of 5 stars

Love love love Adagio

Love love love Adagio. It's my favorite tea shop. I've been ordering regularly for several years. They have good prices and fast shipping too!

20 February 2022
Unprompted review
Rated 5 out of 5 stars

I find this website amazing

I find this website amazing.
I love tea and this takes it to a whole new level.
I love that people can make themed tea blends and we're able to buy blends from others.
I love the tea pot I got from them.
They also have monthly teas and community.
I also extremely love that they have whole sales, because I want to open my own tea business and find this my main go to for inventory /research.

5 February 2022
Unprompted review
Rated 5 out of 5 stars

One of the best

I've tried a lot of tea companies, and this is one of the best. Their customer service is stellar, their teas are amazing, their packaging is minimal and their bags actually keep the tea fresh - the bags seal really, really well. I'm a huge fan of the blends, they're all really nicely balanced and the company is really straight forward about how much caffeine they have.

27 January 2022
Unprompted review
Rated 1 out of 5 stars

I'm done

I'm done. I've been a customer of this company since 2014, I made several fandom blends of my own, however the SKYROCKETING prices, lowering quality, and ABYSMAL customer service has destroyed any interest. What's more, I went to buy one of my own blends and THAT is how I found out that 99% of them got hit with a trademark issue. Changing the name and art worked briefly, however the next time I went to buy any I found the ones that HAD been resolved were struck again. The company has become less and less user friendly and fan oriented and hasn't even been trying since they lost Teavana as a competitor

21 January 2022
Unprompted review
Adagio Teas logo

Reply from Adagio Teas

Hello Nicole,

We apologize for the recent price increase of our fandom blends. Their pricing had remained the same for over five years, yet the cost of tea, inclusions, and packaging had gone up substantially. We could no longer ignore these and had to raise the price of our blends to keep pace.

We apologize for the increase and hope you may continue to enjoy the unique characteristics of our fandom blend teas.

We also hope you can understand that we can not post copyrighted or trademarked content on our site. Whenever we discover blends may be in violation, we must take them down. Changes may be made and customers can ask for those blends to be reconsidered at any time.

Rated 5 out of 5 stars

Adagio Teas was discovered by me when I…

Adagio Teas was discovered by me when I went to a coffee shop in Souderton, PA. The owner offered me different samplers. To my amazement, I love it so much that I switch from coffee to drinking tea every day. Thanks to my friend-owner- Phil for sharing me their products.

15 January 2022
Unprompted review

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