Adagio Teas Reviews 

Adagio tea blends are fresh, delicious and beautiful! The website is easy to navigate, their prices & shipping costs are reasonable and the selection is AHHHMAZING! They give you little extras when you order and everything is packaged in appealing tins and pouches. Just received my 3rd order and couldn't be more pleased.

Absolutely the WORST customer service I have ever had in my entire life. And I've been in customer service for a decade. Unresponsive, rude, and severely unhelpful to the point where I feel legitimately scammed. I've been a loyal customer for 3 straight years. I've needed customer service twice. The first time they forgot to send something in my order. It took 4 emails to get them to send it. At one point I was told to "look around outside, sometimes things fall out of the box" ....the sealed box that they mail stuff in. Stuff just...sometimes falls out of???? That is a red flag on its own. Then, last year for Black Friday I purchased the Velocotea kettle for $100. One of the buttons never worked. Which, fine all the others did so no big deal. Then about a month ago I was cleaning it as per the instructions because it had been sitting for a few months whilst it was too hot for large pots of tea. Except the cleaning agent that supposedly was designed to go with the machine (sold separately of course) did nothing and either broke the kettle or the kettle broke at the same time from something else but whatever the mechanism that's in it that's responsible for turning it off, stopped. And it was just...on, for days. Thank god the house didn't catch on fire or anything. But after that none of the buttons lit up so it was impossible to tell if it was on and so it boiled to a crisp a second time. It then ceased working entirley. At this point I emailed the company and was told to "Dropbox them a video of it working" which is ridiculous. Because, you know, NOTHING HAPPENS WHEN YOU TOUCH ANY OF THE BUTTONS. But I did as I was asked. That was over a week ago now. And no further communications from them have been received. Don't buy from them. I only did as long as I did because they had good black Friday deals. But they use plastic tea sachets and have awful customer service. So not worth it. Save your money.

Update: 12/10/23
I'm laughing so hard at the customer service rep that responded to my review. That's the most communication I've had from the company in a month and it's still awful. Most companies would look into the case at this point, not constantly lie and throw the ball in my court. I've sent two more followups and still nothing. Absolute garbage.
Update 12/11
RET00282788
Here's my case number
Update 12/16
After much back and forth I have received store credit for the cost of the tea maker. :)

It was my first experience with loose tea and I’m glad it was the prices are affordable and the teas are really high quality with great variety of flavors and types

Abysmal customer service. Don't bother gift wrapping your item. They'll put it in this hideous green box that says "tea for you" on the outside of it, defeating the whole purpose of gift wrapping. When I complained about this and asked for a refund on the wrapping, they defended the wrapping paper as "handsome" and refused to help.

I have had 9 different teas + a sample pack with a bunch of others from Adagio Teas. I'm a fruit tea person mostly but started drinking green teas for caffeine. I wanted something that was easy/pleasant to drink like a fruit tea and have been very satisfied with Adagio Teas.

I think Adagio makes nice quality tasty tea. They have a lot of choice, which is a bit tough if you are like me and easily overwhelmed, but the sample packs are useful and efficient for navigating that. Having out what I like (using the samplers), I find reordering easy and convenient.

I like the citron + citrus mint green teas and their jasmine teas. I also enjoy the fruit teas, although the ones in the pack I got (Orchard Herbals I think) taste pretty much the same :). Some of the green teas from the sample pack were a bit bitter or grassy, but the pack helped me figure out which ones work for me so I recommend it nonetheless.

The custom tea blends are fun. I got one as a gift and like it, but there are a lot so I don't know how I would pick one myself. There is a filtering function to search through custom blends but again a lot of choice and tough to sort through IMO.

(I've been drinking Adagio teas regularly for 2 years so the date I chose is arbitrary.)

I have been ordering from Adagio for years and they have really good teas. I do wish they would come out with more new flavors but they are very consistent. Shipping was very quick the last time I ordered.

The tea is well priced and I received my order very quickly. The tea I ordered was packaged in air tight and resealable bags, and I even got a delicious hot chocolate blend to try as a sample. I'm excited to try new blends in the future!

I rate this tea company a 5 out of 5. Tea is great. Shipment is always speedy and comes in great shape. It is always a pleasure tasting the new tea that arrives.

Great tea. Great customer service and great advent calendars. :-)

Adagio teas are good quality, and they offer a wide variety. Sample packs and the communiTEA make it easy to try new varieties without breaking the bank. Customer service is high quality as well with prompt responses. I recieved my oder on time. I will continue to order from Adagio

I'm a regular in person and online customer, and I love that they have a huge variety of tea that's well-organized and great customer service, but the things I especially like about Adagio is that they have a sample box club where you can try a lot of different teas before purchasing a full pouch and their rewards program is unmatched.

This company sells a great product at a good price point. I’m very impressed with each order.

Has provided me with so many goodies over the years and their quality has been so consistent!

This company has fast order processing and extremely affordable shipping! They also offer frequent sales and samples with orders!

I have been ordering tea from Adagio for a few years now. The delivery has always been spot on for service and I've never even had a reason to call and complain about anything. That's way better than knowing they have a good service department. It's better knowing they don't need a service department. Great tea blends too! Makes great gifts for all your tea drinking family and friends.

Great selection of decaf tea and caffeine free herbals/tisanes. Variety of flavored teas and in sample sizes so you aren't out an arm and a leg if you don't like it. I also received complimentary single serving teas to try. Online ordering is easy. I'll be shopping from Adagio Teas again, and again.

I love this company, love that I can create my own blends. I have several I have done I recommend my Rose all day tea.

They have the best selection of tea, without a doubt. They are my go to place to order tea.

Possibly their best perk is the large community with well thought out reviews. (far better than the one i'm writing now).

Their reviews go into great detail, and is far more than the standard "buy this or don't buy this" that you get with other sites.