Awful company to deal with. Constant promises of delivery but weeks later still not arrived. Had to cancel order as they have held up building work for too long now!
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See what reviewers are saying
Love these panels on so easy to install. Purchased to do a bedroom makeover. Colour oiled finish walnut was a great match to our existing bedroom furniture. Bit of a hiccup with the delivery service... See more
Company replied
After waiting over a month after a damaged delivery for an undamaged delivery, it arrived just before Xmas. It’s not easy to fit around plug sockets but we are pleased with how it looks now. Glad we... See more
Company replied
Fairly easy to install, but not quite as easy as advertised. Looks great and can feel the quality of the product. Very difficult to cut around TV brackets etc, but do able with a jigsaw. Would rec... See more
Company details
- Decoration and Interior Design Store
- also in
- Do-it-Yourself Shop
- Manufacturer
- Wood Supplier
- Woodworking Supply Store
Written by the company
"A pure love of wood, an art of nature and a passion for working with like-minded designers have helped us build a unique brand, Acupanel. For years we have travelled the world in search of hardwoods that provide beautiful natural wood veneers—working tirelessly to bring the world's woods to connoisseurs alike. It was from here that we decided to develop a unique wall panelling range. We pride ourselves on forming long-standing relationships with designers, architects and specifiers alike. We aim to build these strong customer relationships based upon offering the most extensive and innovative panelling products available, backed by market-leading levels of knowledge, flexibility and quality."
Contact info
Unit 8 Ouzel Industrial Estate, Grovebury Road, LU7 4ER, Leighton Buzzard, United Kingdom
- 01525 218900
- sales@acupanel.com
- www.acupanel.co.uk
3.2
Average
75 reviews
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The panel was very easy to work with
The panel was very easy to work with, and has given the room a sophisticated look.
27 April 2023
Reply from Acupanel
Hi Patricia,
Thanks for the awesome review about our product, We’re so pleased to hear that you’re enjoying it so much! We’ve passed your kind words on to our product team.
Kind Regards
Andy, Customer Support Manager
Perfect! Lovely light untreated oak
Lovely product and has helped us achieve a lovely wall feature in our new extension.
26 April 2023
Reply from Acupanel
Hi Janine,
We really appreciate you taking the time to leave us your 5-star review. Thank you so much for trusting us, to be part of your extension project. We hope if you have time that you'll send us some photos, we love to see them.
Kind Regards
Andy,
Customer Support Manager
Terrible customer service, major delays and wrong product
Terrible customer service, overpromised and underdelivered was attempted (apparently) 8 times!!
every person we spoke to didn't have a clue about our order and couldn't give us a answer, I believe they would struggle to have a knees up in a brewery!
Update- I will explain why this review was left .... I have received 4 emails from you named 'A reminder to review Acupanel' so after your persistence I have now left you an honest review.
To clarify, when we first ordered your product you told us the lead time was 5 working days ! At that time If we knew we were being given false information, we wouldn't have bothered.
Each planned delivery date, (after not arriving) we called to ask where the delivery was, to be told it had been pushed back to the following week and so on, because you didnt have the stock. We ordered on 14/3 and received the panels on 17/4 nothing close to your 5 working days. Also to add insult to injury the delivery we received was the untreated panels with a pot of oil to treat them ourselves, when we actually paid for the finished panels - Just terrible service and 100% would not order again from 'ACUPANEL' or the associated 'The Wood Veneer Hub'
12 April 2023
Reply from Acupanel
Hi Jason,
Sorry to hear about your experience, your product was on a longer lead time when ordered, but I can also seen that these have been delivered to you on the 17th April, so a month ago?? We also emailed to check you had received the items after you made contact with an issue, and you confirmed you had, so not sure why you have left this review now....
If you need help please reach out to us again.
Kind Regards
Andy, Customer Support Manager
Update to response:
Hi Jason,
Whilst I understand your frustration at a delay in the delivery to you, and we will certainly look to learn from your feedback.
Your order was not paid for until the 23/03/23, so not the 14/03 as stated above.
There was a refund issued for the delay caused as we advised you of the delay and you agreed to wait for the panels.
When this delay was extended, we reached out and agreed to send the unfinished with oil to avoid further delay, this was again excepted, if you need to reach out to us at sales@thewoodveneerhub.co.uk, for further feedback feel free, we are always looking to improve our service and welcome the feedback.
Kind Regards
Andy, Customer Support Manager
Great Panels and very easy to install
Great Panels and very easy to install - great product, great service.
Thanks Guys
23 April 2023
Reply from Acupanel
Hello,
We're glad to hear you loved the service, and the panels! Thank you for taking the time to leave a review, and if you need any further assistance, please do get back in touch.
Kind Regards,
The Acupanel Team
Walnut acoustic panels
Great service and delivered on time . Beautiful panels that were very easy to work with . Just need the correct tools ! Really happy with final result . Now thinking about using similar panel elsewhere in the house!
23 April 2023
Reply from Acupanel
Hello,
We're glad to hear you loved the service, and the panels! Thank you for taking the time to leave a review, and if you need any further assistance, please do get back in touch.
Kind Regards,
The Acupanel Team
Just what you want from an online sale
Hassle free ordering, good samples swift delivery and good product for the price. Just what you want.
22 April 2023
Reply from Acupanel
Hello Kristin,
Thank you for taking the time to leave a review - we're glad you found the process hassle-free from start to finish! If you need any further assistance, please do get back in touch.
Kind Regards,
The Acupanel Team
Easy to work with and looks amazing.
20 October 2022
Reply from Acupanel
Hello Jane,
Thank you for taking the time to leave a review - we're glad you found the panels easy to work with, and that they look great in your home! If you need any further assistance, please do get back in touch.
Kind Regards,
The Acupanel Team
The panels are beautiful very happy…
The panels are beautiful very happy with them
However, poor communication and you have to wait for weeks for the actual panel to arrive, still have not received the order I put in five weeks ago, and I have to keep chasing them up for updates
I’m going to order another two but considering ordering from else where
10th may 2023
Hello
My panel arrived with defects I have sent the photos through to yourselves and have sent the photos before and after opening the panel … you have offered me £19.99 refund but I declined that, you then offered me half price which I agreed too
When I attempt to complete the purchase it’s saying out of stock
I have emailed you a number of times and no one is getting back to me, which I find very frustrating … my previous review you stated if I have any concerns to contact you, no one has responded to the emails, I feel that I have to contact you via trust pilot
Please could you contact me to provide me with any updates on my purchase
Thank you
19 April 2023
Reply from Acupanel
Hello Sian,
Thank you for taking the time to leave a review - we're glad you love your panels! We apologise for the delays in communicating delivery dates with you - I can see your most recent order has been despatched today after a supplier delay we notified you of, but if there are any further issues, please do get back in touch.
Kind Regards,
The Acupanel Team
Good product but slight scratches on…
Good product but slight scratches on one, I emailed them and no response so I removed the part with scratches on an threw it in the bin
15 December 2022
Reply from Acupanel
Hello Jack,
We're glad you like the product, but we're sorry to hear your panels arrived damaged! If you still have images of the damage that you can send to sales@acupanel.co.uk, we can have a look at compensating you for the damaged goods.
Many thanks,
The Acupanel Team
Excellent
Excellent. I had multiple samples from different companies that supply acoustic panels. The quality of the Acupanel was far superior to ALL of the others. The panels arrived packaged to prevent any damage and after my phone call my delivery was pushed forward to fit in with my joiner. I would say you do need a professional joiner to cut them to size. They look fantastic and the sound from the TV is now so much clearer. Very impressed with this company and product, well done.
18 April 2023
Reply from Acupanel
Hello Penny,
Thank you for taking the time to leave a review - we're glad you love the panels! We're glad we could assist you with pushing your delivery forward, to work with your timeline. If you need any further assistance, please do get back in touch.
Kind Regards,
The Acupanel Team
Reply from Acupanel
Hello,
Thank you for taking the time to leave a review - we're glad to hear you love the panels, and found the delivery swift! If you need any further assistance, please do get back in touch.
Kind Regards,
The Acupanel Team
Reply from Acupanel
Hello Justyna,
Thank you for taking the time to leave a review - we're glad you love your panels in your bedroom! If you need any further assistance, please do get back in touch.
Kind Regards,
The Acupanel Team
Love these panels
Love these panels, perfect colour for our room. Easy to cut and install. They have been much admired
Only slight downside is we have a block of panelling a third of the way across the room and from certain angles you see the uneven edge where is backing is stapled
19 January 2023
Reply from Acupanel
Hello Linda,
We're glad to hear you love the panels, and they were easy to install! If you want to hide the edge, you can use an end trim to cap this off, or using pliers, you can gently ease the pressure on the staples, to reduce the visible dip in the edges.
Kind Regards,
The Acupanel Team
WALL FEATURE TO LOVE
This is a great feature in the room!!! It gives style, cosines and clean deco. I love how it looks!!
27 December 2022
Reply from Acupanel
Hello Andrea,
Thank you for taking the time to leave a review - we're glad you love the panels! We hope they're a fantastic feature in your home. If you need any further assistance, please do get back in touch.
Kind Regards,
The Acupanel Team
Looks great
Quick delivery, well finished product.
Looks great and no more Echo in my office.
16 March 2023
Reply from Acupanel
Hello Rob,
Thank you for taking the time to leave a review - we're glad to hear you love the speedy delivery, and the echo has reduced in your office! If you need any further assistance, please do get back in touch.
Kind Regards,
The Acupanel Team
Love these panels on so easy to install
Love these panels on so easy to install. Purchased to do a bedroom makeover. Colour oiled finish walnut was a great match to our existing bedroom furniture. Bit of a hiccup with the delivery service not delivering on 2 days when they said they would so 2 days wasted having to stop in as they do not give an estimated time of delivery on day either, which was a a pain, hence 4 stars. All good in the end though.
18 April 2023
Reply from Acupanel
Hello Angela,
Thank you for taking the time to leave a review! We're so glad you love your panels. We do apologise for the issues with our courier, and can see we have flagged the issue with them to prevent this happening again. We're actively working with our couriers to improve their service, and to reduce the delivery window going forward.
Kind Regards,
The Acupanel Team
Very happy
Very happy. Fast service, well packed and a very nice product. A few small marks on the wood finish (likely from handling / storage) but nothing major so no issues there. Overall very pleased and the panels look great inhaled.
20 January 2023
Reply from Acupanel
Hello Edward,
Thank you for taking the time to leave a review - we're glad to hear you're happy with the service and your panels! If you need any further assistance, please do get back in touch.
Kind Regards,
The Acupanel Team
Easy to install
Panels are very well made and easy to cut. I used them as part of a media wall and they look fantastic. I went for the acoustic contemporary walnut version. I did use their hard oil to start with but I ended up using danish oil which gave a better and quicker finish imo. Overall I Would highly recommend the panels
4 April 2023
Reply from Acupanel
Hello Tony,
Thank you for taking the time to leave a review - we're glad you love the panels, and that they look great as part of your media wall! If you need any further assistance, please do get back in touch.
Kind Regards,
The Acupanel Team
No one gets back to you!
No one gets back to you!
Purchased a sample, sent in a question about sound proofing, NO RESPONSE!
26 March 2023
Reply from Acupanel
Hi Khizer,
I'm not sure if you have asked a different question since, but you asked if the colour of the felt effects the sound absorption qualities of our panels, on two different occasions, both times we replied informing you that it does not. Hopefully this clears up your enquiry.
Kind Regards
Andy Customer Service Manager
It's nice quality product but I…
It's nice quality product but I would.not rate the soundproofing element of it very well and whether it actually does what it says as it's.not really made.any difference when put onto the wall.
10 April 2023
Reply from Acupanel
Hello,
We're glad you love the product! When installing the panels, if you want to optimise the sound absorption properties of them, we recommend installing them on batons, and using an acoustic insulation material between the batons, to improve this.
If you do want any further advice on this, please give us a call on 01525 218900.
Kind Regards,
The Acupanel Team
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