Like mentioned in over reviews, you are better off buying hotel.com, Airbnb vouchers. The process to book a 2 nights stay is complicated, the map isn't very practical to make a selection, some of the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought a voucher for my sons 40th birthday - he booked a weekend away with his wife only to find the day before they go, there is no booking found! Spoke to Maya at Activity Superstore and she couldn... See more
Company replied
My daughter bought an experience for me for my birthday. I booked the day before the voucher expiry but the actual drive wasn't until after this date. I turned up at the venue only to be turned away... See more
Company replied
Difficulties handled well. Dylan was great after having some problems and not being able to access a suitable afternoon tea location as the neareast withdrew, alternatives were very far , restrictuve... See more
Company replied
Company details
Written by the company
Experience Days make great gifts and even greater memories! Activity Superstore offer over 1000 gift experiences for everyone and for every occasion - Christmas, Birthdays, Valentine's, Mother's and Father's Day, or simply to enjoy a day out. Prices start from as little as £10, opt for a postal pack or select an EVoucher for delivery the same day. Vouchers are fully exchangeable plus we off no-hassle, free of charge refunds within 28 days.
Contact info
High Street, CB10 1AR, United Kingdom
- www.activitysuperstore.com
3.1
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still waiting for my voucher two days…
Had a problem with the voucher coming through but it was soon sorted by the customer services, thank you.
15 June 2026
Unprompted review
Reply from Activity Superstore
Thank you for your feedback.
Having looked into this, we can confirm that your e-voucher was sent on 15th June, although it may have been filtered into your junk or spam folder. A member of our Customer Service team has since been in touch and has resent the voucher to ensure you receive it.
We apologise for any inconvenience caused and are pleased that we were able to resolve this for you. We appreciate your patience and look forward to assisting you again in the future.
Sapphire
The Activity Superstore Team
Phoning Activity Superstore
I needed to phone up to extend my voucher - Dylan was outstanding. He was incredibly clear, helpful, efficient, helpful, absolutely brilliant.
11 June 2026
Unprompted review
Reply from Activity Superstore
Thank you for your fantastic feedback.
We're delighted to hear that Dylan provided such clear, helpful, and efficient service while assisting with your voucher extension.
Thank you for choosing us.
Sapphire
The Activity Superstore Team
Very poor service
I was given a voucher for an afternoon tea as a gift. Due to my husband’s ill health the voucher ran out about 3 weeks ago before we could use it. I wrote to the company to ask if owning to the circumstances they would extend it. They wanted me to send them a doctor’s letter to prove that my husband had been ill. Quite appalling in my opinion that I would have to make and appointment and possibly pay for a doctor’s letter in order to extend the voucher by a few weeks.
17 June 2026
Unprompted review
Reply from Activity Superstore
Thank you for your feedback.
We’d really like the opportunity to look into this properly and review what has happened. Please contact our customer service team directly with your voucher details so a senior member of the team can investigate and advise on next steps.
Sapphire
The Activity Superstore Team
Return to Sender
I received my voucher back in the post marked "Return to Sender." When I called, I spoke with Dylan, who initially tried to contact the vendor but was unsuccessful. He then advised that he would speak with the Events Team regarding the returned address and promised to get back to me the following day.
True to his word, Dylan contacted me the very next day by email with the updated address, as the vendor had moved premises and the previous address was no longer correct.
Excellent customer service from Dylan. He did exactly what he said he would do, kept me informed throughout, and resolved the issue promptly. Dylan is a real credit to your company. Well done!
11 June 2026
Unprompted review
Reply from Activity Superstore
Thank you for your wonderful feedback.
It's great to know that Dylan kept you informed, followed through on his promise to update you, and quickly provided the correct address after investigating the matter with the Events Team.
We'll be sure to pass on your kind comments to Dylan – he will be thrilled to receive the recognition.
Sapphire
The Activity Superstore Team
Redeemed a 3 month beer 52…
Redeemed a 3 month beer 52 subscription. Dylan Tembe was clear, concise, polite and helpful throughout the process and made sure I understood everything. Very swiftly resolved
17 June 2026
Unprompted review
Reply from Activity Superstore
Thank you for your 5 star review.
We'll be sure to pass on your comments to Dylan, he will be thrilled to hear that you were happy with his service.
Enjoy your Beer52 subscription!
Sapphire
The Activity Superstore Team
Company dealt with problem brilliantly
Sadly the experience my friend had purchased for my special birthday was no longer available by the time of our booking, however, I understand why (the hotel in Bath had kept cancelling bookings, which was out with the control of the Activity Superstore so they rightfully stopped working with this hotel). It was disappointing of course, but the advisor (Rosie) who dealt with us could not have been more helpful by offering is an exchange to the full value or a refund. We requested a refund, which Rosie arranged very quickly - her communication with me throughout this process was quick too. We will go to Bath, but it will not be to stay at the hotel that used to offer experiences through the Activity Superstore!
14 June 2026
Unprompted review
Reply from Activity Superstore
Thank you for taking the time to share your experience.
We're sorry that the original experience purchased for your special birthday was no longer available when you came to book. While we understand how disappointing this must have been, we appreciate your understanding regarding the circumstances that led to the change.
We are however delighted to hear that Rosie was able to assist you and provide a positive resolution.
Thank you again for your kind words and understanding. We hope you have a fantastic trip.
Sapphire
The Activity Superstore Team
The worst voucher I've ever been given
The worst voucher I've ever been given. Keep your money and put it in the birthday card instead. We had to change our experience due to not being able to fly for the helicopter experience. This was a lengthy process of emails and changing the activation code but we did it and we chose 2 nights in a hotel without breakfast and the steam train ride. Each hotel I tried either didn't take bookings for Activity superstore anymore, no bookings from April to Oct or they only did 1 night stay with breakfast. Eventually we chose a hotel only to find they knew nothing about the steam trains and this had to be booked separately. We booked it and then found out that the experience value was £30 and the ride was £2 each. Absolutely shocking. Will never use them again.
23 May 2026
Unprompted review
Reply from Activity Superstore
Thank you for your feedback.
We’d really like the opportunity to look into this properly and review what has happened. Please contact our customer service team directly with your voucher details so a senior member of the team can investigate and advise on next steps.
Sapphire
The Activity Superstore Team
Some locations where I want to use the…
Some locations where I want to use the vouchers no longer accept them Total con and waste of money
13 June 2026
Unprompted review
Reply from Activity Superstore
Thank you for your feedback.
We're sorry to hear you've had difficulty booking your experience. A member of our Customer Service team will be in touch with you today to help resolve this and answer any questions you may have.
Sapphire
The Activity Superstore Team
From my first communication through to…
From my first communication through to the last, I found Rosie in customer services to be very professional and helpful with resolving my voucher extension, she is a credit to the company. I would certainly recommend their services.
12 June 2026
Unprompted review
Reply from Activity Superstore
Thank you for your wonderful review.
We're delighted to hear that Rosie provided professional and helpful assistance with extending your voucher.
It's especially rewarding to know that you would recommend our services. We truly appreciate your feedback and look forward to assisting you again in the future.
Sapphire
The Activity Superstore Team
Confusing T&Cs, but amazing service.
Dylan was so lovely, answered my queries quickly and offered alternative solutions! Really pleased with his service and help, though the website’s T&Cs aren’t the most helpful. Again, I really appreciated Dylan’s help!
10 June 2026
Unprompted review
Reply from Activity Superstore
Thank you for taking the time to share your feedback.
We're delighted to hear that Dylan provided such prompt support, this type of service is exactly what we strive for.
We also appreciate your comments regarding our website's Terms & Conditions.
Sapphire
The Activity Superstore Team
Dylan helped to resolve a problem I was…
Dylan helped to resolve a problem I was having in activating a voucher that my daughter had given me and also helped me to exchange it for a different activity.
10 June 2026
Unprompted review
Reply from Activity Superstore
Thank you for your 5 star review.
We're delighted to hear that Dylan was able to help, we'll be sure to pass on your kind feedback to him.
We hope you have a wonderful time enjoying your chosen experience!
Sapphire
The Activity Superstore Team
I ordered the James Bond triple…
I ordered the James Bond triple experience specifically for the DB5 car ride and I get the gift card with no voucher number and also different cars than the website confirmed to me! A DB9 which was not at all mentioned.
Dylan Tembe answered my call and answered all queries and gave me a step by step guide on how to locate the information I needed. Not all cars are included on the gift card. I don’t appreciate how hard it was to get the right information but appreciate his patience and kindness and am happy my issue is resolved and hope the gift will be enjoyed.
9 June 2026
Unprompted review
Reply from Activity Superstore
Thank you for taking the time to leave your review.
We have reviewed this for you and can confirm that the DB5 experience is also included within the voucher pack you received. While we aim to provide as much information as possible within the booklet, it is intended as a brief overview, so not all details can be included. We apologise for any confusion this may have caused.
We can also confirm that the recipient should use their activation number to validate their voucher. This number is displayed within the voucher pack itself, which is why a voucher number will not yet be available at this stage.
Thank you for your feedback, and we hope this clarifies the information for you.
Sapphire
The Activity Superstore Team
Customer Services Superb
"Just spoke to Charlie Parkin to extend the voucher. Very easy to do, Charlie was super helpful, and offered great service. If only all companies and their staff could be like Charlie! Would definitely recommend. Thank you, Charlie!!"
8 June 2026
Unprompted review
Reply from Activity Superstore
Thank you for your review.
It is great to hear that you found our customer service team to be superb.
We'll be sure to pass your kind comments on to Charlie, who I'm sure will be thrilled to receive your feedback.
Thank you for your recommendation, and we truly appreciate you taking the time to share your experience.
Sapphire
The Activity Superstore Team
Called today as was having trouble with…
Called today as was having trouble with my voucher code. Got through straight away didn't have to wait on hold. Spoke to Charlie who was very helpful and was able to book with company after! Thanks
5 June 2026
Unprompted review
Reply from Activity Superstore
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you were able to get through to our team quickly and that Charlie was able to assist you.
We'll be sure to pass your kind comments on to Charlie, we hope you have a fantastic experience.
Sapphire
The Activity Superstore Team
Speaking with Customer Support
I have used Indytute on a number of occasions and each time they have provided slightly different experiences which I have always enjoyed. The pricing is always pretty reasonable and I've never had any issues where I've had to speak with anyone - it's all been automated and seamless. This review is because I actually had to deal with their support as my wife managed to book an experience that should have been for 2 people as two individual bookings. A couple of emails went back and forth and then Charlie called and quickly resolved everything and confirmed the booking. Really nice guy and excellent customer service. I will continue to use them just for this personal and professional customer support.
3 June 2026
Unprompted review
Reply from Activity Superstore
Thank you for your lovely review.
We're delighted to hear that Charlie was able to assist you promptly and deliver the high standard of customer service we strive to provide.
We will be sure to pass on your kind feedback to him. Thank you for your continued support—we look forward to helping you enjoy many more memorable experiences in the future.
Sapphire
Shout out to charlie for saving me…
Shout out to charlie for saving me today!
Lovely, polite and helpful. Thanks again!
3 June 2026
Unprompted review
Reply from Activity Superstore
Thank you for your 5 stars ⭐
It is great to hear that Charlie was able to help when you needed it, he'll be thrilled to know his friendly, polite, and helpful service made such a positive difference to your day.
Sapphire
The Activity Superstore Team
Reply from Activity Superstore
Thank you for your 5 star review.
We're delighted to hear that you found our team helpful and that you would recommend us. Your feedback means a great deal to us and will be shared with the team.
Thank you for choosing us, and we hope to assist you again in the future.
Sapphire
The Activity Superstore Team
Difficulty using the website
I was unable to book my experience day at the British superbike because the website wouldn’t give me the option.I rang the Activity superstore and spoke to Dylan,he was able to email my tickets the following day.I found Dylan to be very polite and professional,he’s a good asset to the Activity Superstore.
1 June 2026
Unprompted review
Reply from Activity Superstore
Thank you for your lovely review.
Providing helpful and professional customer service is something we take great pride in, so it's wonderful to know Dylan made such a positive impression. We will be sure to pass your kind feedback onto him,
We hope you have a great time!
Sapphire
The Activity Superstore Team
Charlie Parkin was a great help to me and very sympathetic
Charlie Parkin was a great help to me. He was very sympathetic to the family health issues that had meant we had not been able to take the experience prior to the up coming expiry date. Charlie outlined the options to get doctor's letter etc.
We settled on just paying for the extension.
Charlie was a great customer support contact - be proud of your great work.
1 June 2026
Unprompted review
Reply from Activity Superstore
Thank you for your review.
We're delighted to hear that Charlie was able to support you during what sounds like a difficult time. We'll be sure to pass on your kind words to him as he will be thrilled to receive your feedback.
We hope you have a wonderful experience.
Sapphire
The Activity Superstore Team
We had a lovely afternoon tea in a…
We had a lovely afternoon tea in a Manchester hotel. It was my birthday and it was just what we needed after our trip to the Trafford Centre
12 April 2026
Unprompted review
Reply from Activity Superstore
Thank you for your 5 stars ⭐
It's great to know you had such a lovely experience, and we hope we helped make your special day even more memorable.
Sapphire
The Activity Superstore Team
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