Steve is amazing always goes the extra mile super helpful. Anytime I call he is there to help sort out whatever mess I have got my self into, re setting the system after a medal changeover or tracki... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Steve is the best, and always goes to great lengths to provide the correct advice and excellent customer service. Have been buying from Steve for years now and his premium service has never wavered o... See more
Company replied
Always very friendly and helpful. Great service! NVR and IP cameras are great, with lots of products to choose from. After the first try, our company only purchases CCTV products from ActiveOnline. Th... See more
Company replied
Steve is excellent to deal with. His knowledge of the products and depth of advise is outstanding. He also possesses a great wit and sense of humour. A wonderful customer experience from a professi... See more
Company replied
Company details
- Security Equipment Store
- Car Alarm Supplier
- Computer Networking Center
- Lighting Store
- Telecommunications Equipment Supplier
Written by the company
Active Online Security is a small independent consulting firm specialising in the support of organisations or individuals sourcing Telecommunication, IT, Security, or internet products and / or services or seeking options with their existing services. Our Mission: Provide self-motivated consumers and trade customers with professional-level technical equipment, as well as the advice, information, and support they need to integrate their projects effortlessly. Decoupling supply from installation and offering expertise and assistance in the selection, setup, and operation of technical equipment saves clients money throughout the course of the project. Our guiding principles are based on ensuring we understand your requirements and then matching those with the appropriate systems or advice. We won’t sell you a product that is not suitable for your application. If we do sell to you then we back that up with full service for the life of that product or service. We are not just an online reseller! We offer advice and ongoing support for our customers projects. Our service is personal and continues long after the sale. We enable DIY customers to take control of the project and save through managing the design and purchase of systems and overseeing the installation.
Contact info
10 Tom Latimer Court, 4213, Worongary, Australia
- 1300 816742
- support@activeonline.com.au
- www.activeonline.com.au
Fantastic service
Fantastic service. Prompt delivery
Exceptional customer support. I can not recommend Steve highly enough.
1 April 2026
Reply from Active Online Security
Thanks Barry and Viv for being great customers over many years. Always a pleasure to work with you.
Expert knowledge and wonderful service
Steve is excellent to deal with. His knowledge of the products and depth of advise is outstanding. He also possesses a great wit and sense of humour.
A wonderful customer experience from a professional. I highly recommend Active Online Security.
18 January 2026
Reply from Active Online Security
Thanks for the great review Ken. Always good for a laugh when you call. I would happily recommend Ken as a customer to any vendors. Cheers!
Outstanding service the company keeps…
Outstanding service the company keeps me up to date with my orders and availability on higher volume orders and quick response times to any of my queries thank you
12 January 2026
Reply from Active Online Security
Thanks for the great review Rafael. It is our pleasure!
Steve is the best
Steve is the best, and always goes to great lengths to provide the correct advice and excellent customer service. Have been buying from Steve for years now and his premium service has never wavered or failed to deliver!
2 December 2025
Reply from Active Online Security
Thanks for the great review Shaun. This means a lot coming from a great longterm customer!
Amazing after care
The product I bought arrived really quick and the after care was outstanding.
24 November 2025
Reply from Active Online Security
Thanks for the excellent review! Glad we could assist with your project and happy to accommodate you in the end.
Always good dealing with Active Online
Always good dealing with Active Online. Efficient, well priced and overall great service.
7 October 2025
Reply from Active Online Security
Much appreciated Atir.
Good support and prompt responses.
30 September 2025
Reply from Active Online Security
Thanks Ian for your ongoing support. Much appreciated!
Reply from Active Online Security
Thanks Dan. Much appreciated!
Great Service
Active Online were so easy to deal with and when there was a problem with one of the purchased products they were quick to resolve it
23 September 2025
Reply from Active Online Security
Thanks Frank. Much appreciated
Great customer service
Steve is amazing always goes the extra mile super helpful.
Anytime I call he is there to help sort out whatever mess I have got my self into, re setting the system after a medal changeover or tracking down a system fault and camera down
15 September 2025
Reply from Active Online Security
Thanks Geoff. Always happy to help.
Active Online always go above and…
Active Online always go above and beyond with customer service. Very knowledgeable.
10 July 2025
Reply from Active Online Security
Thanks Dean. Always good doing business with you.
The service was gerat
9 July 2025
Reply from Active Online Security
It was our pleasure Trevor. We hope to see you again.
Product arrived on time
Product arrived on time, was exactly as described. Thankyou, it's up and running already.
1 July 2025
Reply from Active Online Security
That is good to hear Leo. We hope to see you again soon
Rhino Universal Alarm
Excellent customer service and great products. Would highly recommend this company to anyone 5 🌟
8 July 2025
Unprompted review
Reply from Active Online Security
Thanks for the great review Craig! Tell your friends ;-)
ir light panel
thanks guys for great service and prompt delivery of
my purchase, the ir light works great as i already have
the same unit in my security system and this compliments the cameras
20 June 2025
Reply from Active Online Security
Thanks for the great review. We look forward to working with you again
Reply from Active Online Security
Thank you for the great review! We hope to see you again.
Prompt and hassle free purchase
15 June 2025
Reply from Active Online Security
Thanks for the great review Richard. Please reach out if we can assist you with anything else.
Reply from Active Online Security
Our pleasure Jim
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.