Acronis Reviews 3,266

Ability to set and forget backup system. Excellent support when needed.

Very good customer service from Acronis. I had issues with the backup system on True Image product. Ram was my service agent and very patient and knowledgeable. He explained everything as we went along. All was running great after my service call.

Great service. My backup on my computer is awesome. I'm very pleased with Aroins. The support was great and fast Thank you again

I have been using Acronis since 2018 but recently experienced backup failure on a new workstation. It eventually transpired that the problem was a windows VSS timeout issue. However, when I contacted Acronis support they could not have been more helpful.
When the problem persisted over a series of failed backups, the issue was escalated to a higher level team who coordinated remotely until the issue was resolved. Reassuring to know that this level of support exists.

This was easily the best customer service I’ve ever experienced. No other company tries so hard to make sure all issues are resolved. I will recommend you to others! Thank you.

Quick response and very understanding of the problem and provided the best solution.

I purchased their home office product 2 years ago and my laptop died about 6 months ago. I tried to restore to another laptop from the Acronis backup but it wouldn't allow me to open the files. At one time, a long time ago, Acronis saved my data and I could actually get answers to problems from their help desk. Last year, no solutions, no help, no access to my backed up data. Acronis has become like Microsoft, too big, too complicated. I do not trust Acronis with my data backups. I don't recommend their home office product. It was a waste of money.

Acronis provides a great service. They can transfer both data and programs and drivers from one computer to another. It makes getting a new computer less painful. If you care about your data and want minimal pain in transferring to a new computer, you should consider buying Acronis True Image. They also offer malware protection.

Support tech understood my issue and was able to work through it with me. Solution was Windows related.

constructive, friendly and prompt assistance from the service staff

The solution was through, well documented, and timely with great follow up couldn't ask for more.

Expellant support folks. Timely updates on a fix for my issue.

Quick reaction to my request for support concerning the failing backups.
Excellent follow-up by keeping me abreast of progress made in finding a solution.
When the new version was available I got a mail telling me that they had found a solution and pointing me to a link to the new version which has solved my problem.
Excellent customer service!
Thank you
Ch Bernard

My technician was professional, understood the problem, was clear in all communications, and worked efficiently to resolve the technical issue.

I have been using Acronis happily for many years until I recently changed my PC. Although I have a live licence for 1 workstation and 1TB storage until 18 July 2026 I have been unable to use it for most of its term. Whenever I have a couple of hours to waste I try to get the service back sometimes with, and sometimes without Acronis customer service. in all honesty I can no longer recommend Acronis because they have made too complicated.

Acronis removed any links online of the older versions of its software where I own two license keys.
This means when I log into their website I see two keys that I own but no download links to software where they work. This was True Image, a product of theirs.

This effectively means I need to purchase a new key of their full software to be able to use the HDD clones I made years back. This was confirmed by customer support of Acronis.

Horrible practises and I cannot recommend this company to anyone. 1 star.

I like the product and their customer service/technical help is top notch. None better in my experience.

I've had their product over 3 years now and it does what was promised. Any problems have always been as a result of my mistake or not understanding something.

I highly recommend.