Ace Travel Experiences Reviews 

113
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the seamless booking process and how well-organized every detail of their trips turns out to be. Many people highlight that joining these tours gives solo travelers the confidence and support needed to explore new destinations safely. Customers are especially enthusiastic about the tour guides, describing them as incredibly helpful, friendly, and genuinely caring. Reviewers note that the daily itineraries offer a fantastic balance of exciting activities, cultural explorations, and relaxing free time. People frequently mention that these unforgettable journeys create lifelong friendships and wonderful memories that exceed all initial expectations.

What people talk about most

Staff

People report positive experiences with staff, highlighting tour leaders who go above and beyond to ensure... See more

Holidays

Reviewers highlight deep satisfaction with their holidays, praising the well-organized itineraries and... See more

Service

Users describe positive interactions with service, highlighting that tour guides went above and beyond to... See more

User experience

Consumers find user experience to be absolutely amazing and stress-free from start to finish. Reviewers... See more

Booking process

Clients share satisfaction on booking process, noting that experts handle all accommodation, transport, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently travelled with Ace on the Thailand Island Hopper tour, and it was absolutely AMAZING. Everything leading up to the trip was seamless, and once I arrived, I didn’t have to worry about a thin... See more

Company replied

Rated 5 out of 5 stars

Can’t beat a company built on Experience, Trust & W&LE. Experience :- The team have done this all before. Trust:- All trips/Accommodation are booked by these experts. Willingness & life cha... See more

Company replied

Rated 5 out of 5 stars

I’ve just finished my Thailand Island hopper January 2026 tour with ace- Saul being my tour rep. He made sure the tour ran smoothly and made sure everyone was kept safe and comfortable during our trip... See more

Company replied

Rated 5 out of 5 stars

Recently travelled to Thailand with ACE, this was my first time “solo Travelling” and it was the most stress/anxious free experience I’ve had. You meet amazing people, and really find a bond for yours... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Group Travel experiences for 18-35 year olds. We provide group tours to Thailand, Bali and the Philippines.


Contact info

4.9

Excellent

TrustScore 5 out of 5

113 reviews

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4.9

All reviews

(113)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

what an experience

what an experience! i’ve just done the january tour and it was the best thing ive ever done! if your thinking of booking it, do it! from beach parties, to night markets, to jumping of boats, to explore the culture, you will never have a boring day! i’d like to thank Jay, Ruby, Nenna and pops!! they help you from before you even book the trip to the very end of the trip! they do so well making sure we’re safe but also having the best time. Acetravel will always have a place in my heart from all the relationships i’ve made and all the memories i’ve got❤️

4 January 2025
Unprompted review
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Reply from Ace Travel Experiences

Hi Leah! Thank you so much for your review!

Rated 5 out of 5 stars

An unforgettable experience!

I had an unforgettable trip to Thailand thanks to Ace Travel Experiences! From beginning to end the entire journey was seamless and exciting. A special thank you to the amazing guides Neena, Jay, Pop, and Ruby. Each of them brought their own unique energy and expertise to the trip, making every day special. I’m grateful for all the insights and memories I’ll take home with me! Every day felt like a new adventure, from visiting temples to exploring markets, enjoying stunning beaches and of course all the additional activities like pig island, scuba diving etc. The personalized touch and dedication to making sure we all had the best time really set Ace Travel Experiences apart. Highly recommend this trip if you’re looking for an unforgettable journey in Thailand!

5 January 2025
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Reply from Ace Travel Experiences

Hi Ciara! Thank you so much for your review!

Rated 5 out of 5 stars

10/10 would recommend

if you are thinking about this trip i highly recommend it, everything is planned for you from start to finish. The guides, ruby, jay, neena and pop was all extremely helpful in so many different ways, thank you so much for making this trip what it was. i have been a guest on the january 2025 trip and i did not want it to end, i have made beautiful friendships and have had the time of my life. i have felt so reassured and safe the entirely time. this is your sign to go on this trip !!

5 January 2025
Unprompted review
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Reply from Ace Travel Experiences

Hi Morgan! Thank you so much for your review!

Rated 5 out of 5 stars

Honestly, if you want a trip that feels effortless and unforgettable, these guys have got you covered! I will be joining the Bali trip next year

Three weeks with Ace Travel, and I’ve got to say, they absolutely smashed it. Everything was sorted, no stress, no hassle, just an epic trip from start to finish.

The whole 3 weeks was spot on, a perfect mix of chill time, adventure, and experiences. I was worried it was going to be full of partying but it was the perfect balance between nature and going out having fun, drinking & meeting people. The accommodation was ace, some of the best hostels I’ve ever stayed in (I don’t usually like the idea of hostels but this trip changed my perspective on them) the activities were fun but not over the top, and everything just flowed smoothly.

The team at Ace Travel were legends. They kept things easy, listened to what we wanted, and made sure we had the best time without lifting a finger. Honestly, if you want a trip that feels effortless and unforgettable, these guys have got you covered! I will be joining the Bali trip next year

30 September 2024
Unprompted review
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Reply from Ace Travel Experiences

We're so glad you had an epic three weeks with Ace Travel and loved the balance of adventure, chill time, and fun. It’s great to hear we could change your perspective on hostels and that everything—from the activities to the flow of the trip—exceeded your expectations. Our team works hard to make every experience effortless and unforgettable, so it’s amazing to know we delivered. We can’t wait to see you on the Bali trip next year!

Rated 5 out of 5 stars

Cannot recommend more!

Honestly the perfect way to start off my travel experience. Everything being planned for the trip (travel/accommodation/activities) made the whole trip more relaxed as a first time backpacker.

Neena, Ruby and Jay were so helpful during the trip and also to help plan what I would do after.
All of the hostels chosen for us were all perfect, you are in a dorm with people from the group which helps getting you used to staying in hostels.
Travelling with such a big group made the experience for me as you get to meet so many different people who all have the same interest of seeing the world.

If your thinking about travelling with ace just do it, you will have the best 21 days of your life ;)

1 November 2024
Unprompted review
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Reply from Ace Travel Experiences

'JUST DO IT'! Thank you for travelling with us Jess, we loved having you with us!

Rated 5 out of 5 stars

November 2024 Trip❤️

I went on the Ace Thailand trip in November 2024 and it was amazing. Going as a solo traveller it was great to be travelling with a group of people in the same situation and we all became a little family really quickly, especially as we all kind of knew eachother from our group chat before meeting. The trip is a great starting point for anyone that wants to continue travelling or for anyone that just wants to experience the 3 weeks in Southern Thailand. It’s also really convenient as all the hostels, transport and activities are booked for you so all you need to do is wake up on time (I took this for granted as now that i’ve continued travelling, i have realised how much time and research goes into booking hostels and transport etc.)! Ruby, Jay and Neena were amazing and such great reps❤️ They really made our experience memorable and gave the best advice, even when we had free time to explore the islands, they gave great recommendations and took us to all the best places. I will always be recommending Ace for anyone that wants to travel Thailand💖

1 November 2024
Unprompted review
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Reply from Ace Travel Experiences

Thank you so much for your thoughtful review! We're thrilled to hear you had such a great time on the Ace Thailand trip and that traveling with a group of like-minded solo travelers made the experience even more special. It's wonderful to know that having everything organised allowed you to fully enjoy the adventure without the stress of planning, and we're so glad Ruby, Jay, and Neena made your trip unforgettable with their support and recommendations; we wish you all the best on your continued travels!

Rated 5 out of 5 stars

The best 3 weeks ever

The best 3 weeks ever!
As a solo traveller it was so comforting to have Jay, Ruby and Neena to guide us through our time in Thailand, they held our hands the whole way, showed us the best parts of Thailand, guided us if we felt homesick, helped us with our onward travel and still continue to today.
I can’t thank them/ ace enough for the time we’ve had, the friends we’ve made etc.

1 November 2024
Unprompted review
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Reply from Ace Travel Experiences

We're so glad you enjoyed your time with us Jessie, thank you for choosing to travel with ACE!

Rated 5 out of 5 stars

The loveliest reps

Jay and Ruby were the loveliest reps, so down to earth and supportive. The activities were so fun, my favourite being the bamboo rafting and elephant sanctuary, making my experience of Asia that bit more special 🥰
If you’re nervous going solo and would like to go with a group I’d recommend Ace travel for giving you that little more confidence and preparation to explore the world solo!

1 November 2024
Unprompted review
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Reply from Ace Travel Experiences

Thankyou for travelling with us Kat, we wish you luck on your future endeavours!

Rated 5 out of 5 stars

I booked this trip with Ace travel…

I booked this trip with Ace travel experiences for my 24th birthday and it was the best thing I’ve ever done. I had the most amazing 3 weeks of my life, I got to meet so many different people and we done lots of different activities. I would like to say thank you to Jay and Ruby for organising everything and of course Nina our tour guide for the best experience ever. I’m am truly grateful for the people I have met and the memories I’ve gotten to share with everyone. So thank you guys ! X Also if your thinking of booking this trip just do it because if you don’t you’ll 100% regret it.

1 November 2024
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Reply from Ace Travel Experiences

Thank you so much for your kind words! We’re thrilled to hear that your 24th birthday trip with Ace was such a memorable experience. We absolutely loved the energy you brought to the group, Kirsty—you were such an important part of making the trip special for everyone! We’d love to have you join us again in the future.

Ruby & the Ace Team

Rated 5 out of 5 stars

Worth every penny and more!!

An amazing experience that was worth every penny!! My 3 weeks with Ace were incredible- I experienced so many new things and met so many lovely people. I couldn’t recommend it enough, especially if you’re doing onwards travel afterwards, because it’s set me up to feel confident and independent. Our Thai guide Neena made the trip- she was so caring, fun, hilarious, cute, and became a mum to us all🥹 The reps Jay and Ruby did an amazing job of keeping us all updated and organised throughout the trip and immersed themselves in the group so it felt like they were part of it all🫶🏼 The only down side was that some of the activities advertised like yoga, waterfall and a pool party didn’t happen. But the experience as a whole I cannot fault. If you’re thinking about travelling with Ace you won’t regret it!!🩷

1 November 2024
Unprompted review
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Reply from Ace Travel Experiences

Thank you so much for your lovely review! We’re so happy to hear that your 3-week experience with Ace was everything you hoped for and more. It’s amazing that you felt confident and independent, and we’re so glad Neena and the team made such a positive impact on your journey!

We also appreciate your feedback about the activities and will make sure to be clearer about what’s included in the price moving forward. Thanks again for recommending us, and we’d love to have you join us for another adventure soon!

Warm regards,
The Ace Travel Experiences Team

Rated 5 out of 5 stars

Well I’ve just finished my 21 days…

Well I’ve just finished my 21 days island hoping round Thailand with Ace , There Are Not Enough Words To Explain How Great This Experience Was, For A Woman Traveling Alone It Was Pretty Scary But Ace Helped Ease This They Sorted Everything Out And That Put My Mind At Ease A lot I’ve Met So Many Wonderful People On This Trip Everybody Was So Nice And I Couldn’t Think Of A Better Bunch Of People To Experience Thailand With, So Many Memories Was Made And I Would Highly Recommend This Trip To Anybody Who Wants To Solo Travel Each Day Was An Adventure With All The Different Activity’s We Done, I Would Not Of Even Thought Of Doing If I Was Out There Alone So A Big Thank To Ace What And Life Changing Experience It Was, I Will Definitely Be Travelling With Ace Again In The Future So Anybody Wanting To Try But Is Not Sure Tale It From This Is Your Sign Book That Ticket You Will Not Be Disappointed x

1 November 2024
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Reply from Ace Travel Experiences

Thank you so much for sharing your experience! We’re thrilled to hear that your trip with us was such a life-changing adventure. It’s fantastic to know that our team helped ease your worries and that you made lasting memories with some amazing people. Your kind words mean a lot to us, and we can’t wait to have you on another trip in the future!

Safe travels, and we hope to see you again soon!

Ruby & the Ace Team

Rated 2 out of 5 stars

I enjoyed Thailand as a whole

I enjoyed Thailand as a whole, I loved the culture, the people and the land but would much rather have solo travelled than to have gone with Ace. Ace gave some experiences that I’ll never forget but also some that I’d hope to forget. After being pestered to write a 5 star review i gave what I thought was a fair and respectable one but considering that was not adequate for the reps I will tell the truth. The £999 that you have to pay is falsely advertised as the only payment other than your own personal spending money or for food but there is additional payments for some of the activities that were not mentioned in the initial advertisements not to mention the internal travel fees that were not mentioned until September the month prior to the trip; human flaw is always within my understanding but the reps also are unprofessional which led to one or two fights/disagreement's such as name calling and low bar disrespect from one of the reps towards one of the travellers. In no way do I claim it is easy to cater to 15-20 18+ individuals but some issues were caused due to lack of self control. The best part of the trip was our tour guide Neena she did a decent amount of the leg work on the trip. There’s still a fair amount that didn’t sit well with me but I’m still choosing not to be disrespectful; again I appreciate the experience Ace provided but after feeling forced to write a 5 star review then giving a respectable 3 considering it should have been 2, to begin with, to then be informed the reps were “disappointed” I’m not really best pleased and it would be a disservice to myself by not telling the full truth even now I’m withholding information on this review. Would I travel with Ace again? Definitely not. Apologies if the truth hurts.

1 October 2024
Unprompted review
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Reply from Ace Travel Experiences

Thank you for your review and feedback! While we value your honesty, we’re disheartened by some claims and want to clarify a few points.

Firstly, regarding pricing and optional activities, the £999 price has always covered accommodation, activities, and transport to/from those activities. Internal travel costs and 'optional' extras were clearly communicated beforehand, as the name suggests, and designed to provide flexibility for guests who may have different interests or budgets.

As for reviews, we encourage feedback but never pressure anyone to leave a specific rating! Your suggestion otherwise is untrue and disheartening, as reviews are vital for our growth and improvement.



Finally, we hope your dissatisfaction is not related to the clothing you left behind in Koh Phangan and our inability able to send them via airmail. We understand how frustrating it can be to leave personal items behind; however, our experienced reps consistently remind guests to double-check their belongings before departing from each location.

While we’re aware that you chose to step away from the group dynamic early in the trip and often preferred to explore independently, we completely respect your travel style! Group travel is designed around shared experiences and collective adventures, which may not have been the best match for your preferences. Solo travel might align better with what you’re looking for, and we genuinely wish you all the best in your future adventures, and hope they bring you the joy and fulfilment you seek!

While we’re glad you enjoyed parts of the trip, we’re sorry to hear you wouldn’t travel with us again and wish you the best in your travels!

Rated 5 out of 5 stars

My experience with Ace Travel…

My experience with Ace Travel Experiences was amazing and I would like to give a big thank you to Ruby, Neena and Jay for making my experience so amazing. When I first booked onto this trip I was worried as it seemed too good to be true, any concerns or worries I voiced with Ruby she got back to me in no time and reassured me that there was absolutely nothing to worry about and talked me through everything to ensure that I felt at ease about the whole trip. Ace travel organised almost everything I did on this trip which I loved, this made me feel organised and prepared without having to do hardly anything myself. I was able to sit back and relax knowing that my 21 day trip had my accommodation, transport (taxis, ferry’s, and coaches), activities and even food sorted and out of the way. I couldn’t believe how much was included in this package for the price! When I actually got to Thailand I had such a lovely welcome by both Ruby and Jay, they made me feel comfortable and relaxed after the long journey I had getting there. They helped break the ice between me and other guests by taking us on a meal and from there on forwards everyone got along amazingly. Thailand was absolutely amazing, the best trip i’ve ever been on and a trip of a life time all thanks to Ace Travel. If you are thinking of booking with Ace Travel, do it.

1 November 2024
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Reply from Ace Travel Experiences

Thank you so much for your thoughtful and kind review! It truly means the world to hear that you had such a positive experience with Ace Travel Experiences.

I’m so glad we could address any concerns you had before the trip and help you feel at ease—you made the experience even better by bringing such an open and positive energy!

It’s reviews like yours that remind us why we love what we do. Thank you again for trusting us with your travel journey, and we hope to see you on another trip in the future! Wishing you all the best in your onward adventures,

Ruby

Rated 5 out of 5 stars

The best travel company

Loved every minute with ace! The reps Jay, Ruby and Neena were all so nice and amazing. They sort everything out for you so there’s no stress whilst travelling. As a first time traveller and someone who had gone to do onwards travel, having them for the first 21 days was so useful as you can watch how they do it and they are always there to answer any questions. As for the trip I had the best time ever did some amazing things I would have never thought of and made friends for life.

25 November 2024
Unprompted review
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Reply from Ace Travel Experiences

Hearing that you’ve made lifelong friends and done things you’d never imagined is exactly why we do what we do. Thank you for choosing us to be part of your journey, and we hope to see you again on another adventure!

Rated 5 out of 5 stars

best experiance of my life

best experiance of my life, the people, the places, the fun, the organization, no words can say how good this is, you need to try it for yourself, highly reccomend

1 November 2024
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Reply from Ace Travel Experiences

We'll miss the vibrant energy you brought to the family Kel, thank you for travelling with us! We hope to see you again for your future adventures!

Rated 5 out of 5 stars

The best experience ever!!!

The best experience ever! I honestly cannot put into words how incredible the last 21 days with Ace have been.

Everything is arranged for you whilst you are there which was great for me as a first time traveller. It helped me get to see how things are done first so now I feel a lot more confident in my onward travels.

Our reps Ruby, Jay and Neena were absolutely amazing and made being so far from home a breeze and were always there for anything I needed!

I have made some friends for life and have done/seen things I never would have dreamed of before this trip.

If you’re considering travelling with Ace I can’t recommend it enough! <3

1 November 2024
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Reply from Ace Travel Experiences

Thank you so much for your review Charlie! You & Joel were a pleasure to travel with, and we hope you enjoyed your private accommodation upgrades throughout the tour! We hope to see you again one day in the future!

Rated 5 out of 5 stars

Experience Travelling with Ace in Oct 2024

Traveling with Ace was an experience of a life time. I’ve wanted backpack round the south of Thailand for a long time and Ace made that possible for me. I would not have had time to plan a trip and they made that effortless for me. The reps were truly wonderful (Jay and Ruby). Especially ruby who even let me cry to her at times when personal home life happened. Neena was a wonderful addition to made the trip even that much special.

I even had my birthday in Thailand with Ace and Neena the lovely guide surprised us with a pink cake.

Everything was planned out for us including travel and activities. Even transport to and from the airport so that was amazing not to have to worry about. I feel like I’ve made friends for life on this trip who I will continue to stay in contact with, which makes this trip priceless.

The only thing I could think of let the trip down is a few of the itinerary activity's scheduled where not things we actually did or was mentioned, and a couple of the view points mentioned you had to do on your own time.

All in all this is a great option for people wanting to travel the world. Remember that money comes back but time doesn’t. So, if you’re thinking about booking a trip just do it you won’t regret it.

1 October 2024
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Reply from Ace Travel Experiences

Thank you for such a lovely review Leah, it was such a pleasure to have you as one of our guests. We're elated that you had such a great time with us and we wish you the very best for your future travels!

Rated 4 out of 5 stars

Thailand Oct 2024

Once in a lifetime experience traveling half way across the country to Thailand and couldn’t have done it without Ace!
I had been wanting to book thailand for the longest time but just didn’t know where to start, since booking with Ace it made thing so much easier, the reps were more than helpful in explaining the ins and outs of the trip helping book flights and answering any questions you have.
As for the trip itself it was unreal, one small thing is it should be made clearer that on the itinerary optional does not mean if you want to or not it means at an additional cost however other than that the activities you do are once in a lifetime experiences that create memories to last forever!
I was nervous with meeting everyone and being in such a big group but was honestly shocked at how well everyone got along, met so many amazing people that I will continue to keep in contact with!🫶🏼
See you all for Bali 2025!!

1 October 2024
Unprompted review
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Reply from Ace Travel Experiences

Hi Teigan, thank you so much for your lovely review! We are so glad you had the best time with us and have booked to join us in Bali in 2025. We have now made it a lot clearer with regards to the optional activities, thank you for your feedback!

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