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AceThinker Reviews 257

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TrustScore 4.5 out of 5

4.7

Software Company
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the customer service for being responsive, helpful, and efficient, often going above and beyond to resolve issues like license transfers or reinstallation problems. Many users find the software user-friendly, powerful, and a great alternative to other products, highlighting its capabilities in editing, converting, and managing PDF files. The technology is frequently described as working perfectly and providing a smooth experience. However, some customers experienced occasional issues with product functionality, such as errors during music ripping, incorrect word conversions from PDF to Word, or difficulties with specific features like reordering fields in forms. A few people also noted occasional hiccups with download speeds or problems during initial software installation.

What people talk about most

Product

Customers had ambiguous experiences with the product. Many reviewers praise it as a great product, with some... See more

Customer service

People report positive experiences with customer service. Many reviewers praise the support team for being... See more

Technology

Customers consistently note positive experiences with technology. Many reviewers praise the software itself,... See more

User experience

Reviewers highlight positive aspects of user experience, often describing it as smooth, error-free, and... See more

Application

Consumers find the app experience to be ambiguous. While some report it works like a charm and is a very... See more

Based on these reviews

Rated 5 out of 5 stars

What stands out most about AceThinker is their customer service. I had a minor issue with my license code (my bad), and their support team resolved it almost immediately! As for the AcePDF program... See more

Rated 5 out of 5 stars

I've been up for hours searching for a safe, high-quality, trustworthy YT to mp3 converter for something I'm doing. And this is just what I was looking for! The conversion quality was very good, there... See more

Rated 5 out of 5 stars

I have had the Acethinker software since 2017. Never any problems with the software. I bought a new laptop and wanted to transfer the software. Realized I didn't have the original license or receipt.... See more

Rated 5 out of 5 stars

Amazing product makes editing my PDF files a breeze! I can easily delete pages, extract pages, rearrange pages, edit the layout, text, and images on any page, combine PDF files, and convert pages into... See more

Company details

  1. Software Company

Written by the company

AceThinker offers handy solutions including video creation, PDF editing, iOS management and more for digital users around the world.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

257 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Support was extremely fast

Support was extremely fast. Had an issue trying to download on a second computer and I couldn't find my email receipt. They were able to help me and send a key right away. I love the software!

9 December 2023
Unprompted review
Rated 1 out of 5 stars

Ace Thinker is a unscrupulous company BEWARE!!!!

I bought Aqua Clip Downloader it worked one day and stopped working, the product is trash and the company is worse! I contacted them several times to no avail. I also submitted a refund request per their website and never heard from them! STAY AWAY FROM THIS COMPANY!!!!

26 September 2023
Unprompted review
AceThinker logo

Reply from AceThinker

Hi Marvin, we have checked the record of emails and found that we have already sent you a solution. Actually, every request from you has been responded to in 24 hours; we can send you the record if you need it. We have tens of thousands of new users every day, and we always provide timely support for users who have questions. If you're not happy with the software, we usually refund the order in 3-5 working days, which is a common practice for software companies.

With our records, we approved your refund request on Paypal days ago; I don't know why you said we didn't respond to you. There must be a misunderstanding. But rest assured that every one of your requests has been addressed on time without any delay.

Rated 5 out of 5 stars

awesome customer support

My AceThinker video keeper quit working. I contacted customer support who promptly responded to my email. Support informed me that they have upgraded the app and sent me the new version keeping my lifetime membership. The new app works much better than the previous one and I am now a very happy user of it.

24 September 2023
Unprompted review
Rated 5 out of 5 stars

I am using AceThinker Screen Grabber…

I am using AceThinker Screen Grabber Pro for the past three years. Software is working fine. Recently due to my laptop issue , I could not active the software. I reached out to the support team, within no time they solved the issue. I was happy that thy are supporting the customers even after three years.

22 September 2023
Unprompted review
Rated 5 out of 5 stars

My "c" drive packed up on my pc 1 month…

My "c" drive packed up on my pc 1 month after purchasing a yearly subscription for Aquatune. I emailed Acethinker as I had lost my activation code. Within 24 hrs they sent me a new unlock code, and I was back up and running. Thankyou Jim Champion for the quick solution. 10/10 for customer service.

16 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent tool to download your…

Excellent tool to download your favorite YouTube video or any other videos available on this site. Customer service is also a plus. Fast, expert, and professional with quick response.

12 September 2023
Unprompted review
Rated 5 out of 5 stars

Top class customer support & quality software

Top class customer support, I purchased the aqua tune piece of software for windows & I got a MacBook so (by my mistake) code so it obviously didn’t work, contacted customer support & was helpfully and politely resolved before 10am on a Sunday! Top class support and software is excellent too

10 September 2023
Unprompted review

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