Ace Fx Limited Reviews 

Very straightforward to buy the currency you were after. Ready to collect in an hour if required. Great service

Went to ace fx in London bridge station on Saturday 27th December at around 15:30. There was young Asian guy with goatee at counter. I said "afternoon, I'm looking for the rate for yen". He said what type of yen"? I asked "what do you mean theres onky 1 yen as far as I know". He replied "theres chinese yuan". I said "thats different completely, can you give me a rate"?. He then said "how much have you got on you"?. Thats when id had enough and stated "what's your problem? You're asking me how much I have but I've been very specific since arriving and youre argumentative like you dont wanna be here, I dont like your attitude". He's reply was "just answer the question, you came here to MY business" and then proceeded to shout over me. I left and went somewhere else. Guy seemed angry i disturbed him.

Good services and money was ready and waiting for me when I arrived.

Good service, quick, and the best exchange rate.

This company keeps asking me for more and more money to get my withdrawal. Support, named Elizabeth and Charles said I would not have to pay any more fees AFTER paying $64.00. But came back with I had to pay another 46.00 then another $142., then another $46.0. Now it’s up to $106.00 so I could get one of my withdrawals. After they said I could withdraw to any way I wanted too. I asked if it would cost anything and they said no I’ve already paid my fees.

Oh and get this. One of their staff managers took money out of my account and did not sue him for misappropriation of funds or theft or misconduct as a manager. He left the company.

Each time I try to withdraw I have to pay fees and never get my withdrawal.

Then they say they are not scammers. The company with everything I have gone through with paying money and the company not receiving it. The person I work with kept the money and did not report it to the company. How they did that idk? . But I sent my receipt to show I paid. And now the company will not waive the fees or pay the fees to get my account cleared up so they say I can withdraw. I to,d them I would pay them back after I got my withdrawal. But they tell me trust me Well they do t trust me I do not recommend ACE FX LTD. DO NOT INVEST. YOU WILL LOSE YOUR MONEY. I HAVENT FOUND A NYONE WHO HAS RECEIVED THEIR PROFIT YET.

Now today they have came back and asked me for a Luther $150.00 or so because the wallet was not being used and to get the money out I have to pay a transaction fee so I can get my withdrawal. This happened before. I told,them this as well. They said it was different this time but it wasn’t.

There website is I am not talking about Ace-FX I am talking about Ace FX LTD. Thank you

Unreliable - said they will transfer in my bank account next day, but by end of working hours I had to call and been told there's another company that actually makes the payments. No clarity when the money will be transferred , no help or information is provided. Won't recommend it.

Checked around and Ace FX had a better exchange rate than the post office. Easy to deal with and nice people

Number 1 exchange rate in uk thank you the best rates around 👌🏻👌🏻👌🏻👌🏻

Unfortunately I forgot my driving license however my Freedom pass had both my photo and full name on it plus she checked and I was on their system from previous use, but that was not enough! What happened to common sense? it was a sad case of 'computer says no'. It was also the day of the tube and DLR strike so not able to go home and return. Went back today and was told no Bulgarian currency (I only wanted a small amount) need to order, will take TWO days - this is a MONEY EXCHANGE!! Walked past the post office, popped in got currency no hassle with ID docs, job done. This used to be my go to but won't be going back. Neither of the two females concerned capable of cracking a smile, quality of staff has declined. Shame!

Foreign currency exchange with no stress.

Ace-Fx is highly Recommended to anyone. Good exchange rates.

After checking the rate to sell US dollars I was happy to complete my online order to collect at Canary Wharf. I received an email to say my order was ready. The staff member was polite and asked for my ID which she checked and paid out my order.

Great experience from start to finish. Funds credited as promised next day. Would definitely recommend.

I made an application online to sell unused Australian dollars. I was happy with the rate so took them to the canary wharf branch ( next to waitrose). Was greeted there by a very nice, polite young man. The transaction was completed in a couple of minutes. Would definitely use this branch again.

Put through an order on their website. To sell a quantity of euros. Then travelled from the north of England for over five hours to get to London with the cash and the ID that I was asked to provide-passport and driving license. Only then to be told that documentation was required to show proof of funds. There was no mention of this before being physically present at the store at London Bridge. The cashiers are doing their jobs. And would appreciate no useless response for senior managers.

Put in an order to sell currency at the London Bridge branch.

Travelled in with the cash, only to be asked the amount when I arrived and immediately told that we didn’t have the requisite documentation to prove where the cash had come from. I am a lawyer and understand that they are required to comply with anti money laundering law and accordingly took proof with us.

When we tried to show them the documents we had, they didn’t even look at them, and said they weren’t sufficient.

When I asked what would be required, they said they couldn’t tell me as then I could just fake the documents ? I suggested that when people put an order online they should also provide a list of the compliance requirements to save people a wasted journey but again the manager told me that people would just fake the documents if they did that.

I didn’t much like being accused of being a criminal, nor did I appreciate wasting my journey and the refusal to provide details of the information required.

It was now clear that AceFX clearly didn’t want to actually buy our dollars (perhaps the rate was not preferable for them so they are instructed to reject transactions until it benefits them who knows)…we went to my bank instead where I was able to convert the dollars with no issues and at the same rate….

Efficient service. Helpful advice given by Hussnain. No complaints here.

Was served by rachel who was very helpfull & polite will come back again

Service is zero. There are two scumbags who consider themselves specialists. No politeness. But that's the point. That I gave them the money. To exchange Euros for British Pounds only 2000 Euros. I was hoping to get an immediate return from them for my refund in pounds. But those staff insisted only to transfer that refund in pounds to my bank account. As I was a person passing through the city of London, I accepted their offers. As the employees of this company demanded. I presented them with my bank, ATM card. On which is my bank account short code and account number, my name and surname are perfectly understandable. All I had to do was fulfill their request to write my address on the slip they gave me. I wrote down my residential address to those employees. Those persons promised that the money would be in my bank account the next day. But my money was not there. These employees didn't even bother to reply to my messages that I sent them. Until I took it and a day later I called them myself. Employees instead. To admit my mistake. They accused me of giving them my bad bank account details. Although I constantly told them. That it was them who wrote all the data from my bank card themselves. I needed my money urgently. But instead, I suffered losses and I was left to blame for the damage they did to me. I asked them for information on where I can apply. That they should be punished for what they did. I was only called by them and sent to the wrong place... I am still waiting for my money back.

Member of staff at the desk was rude and unhelpful, made absolutely no effort whatsoever. Used the service before and wasn’t impressed, but thought I’d give them a second chance, as maybe it was a one off. Total garbage for such a competitive market. Take your business to a company that actually values it.

Decent rate if you buy or sell online, used them for years even if the staff always seem grumpy, I've continued to use.