Accurate Mortgage Group Reviews 

304
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

After two discouraging years dealing with banks, we spoke to Amber Smith at the Smyrna TN office and got more information on exactly how to improve our situation than the bank seemed willing to share.... See more

Company replied

Rated 5 out of 5 stars

Janet, Jud & Steve did an amazing job helping us obtain financing for our new home. The process went very smoothly! No hiccups or surprises! They were proficient in planning and executing all the deta... See more

Company replied

Rated 5 out of 5 stars

Dawn and Jodie are an AMAZING team! Through a long and difficult transaction they made sure we stayed on track in within our timelines. Their communication with everyone involved was exceptional, i... See more

Company replied

Rated 5 out of 5 stars

I'm so glad I met Troy Bielicki with Accurate Mortgage Group. He and Jennie Martinez worked with me throughout the whole process! Patience, dedication, and professionalism speak volumes when I think o... See more

Company replied

Company details

  1. Mortgage Lender

Information provided by various external sources

Accurate Mortgage Group, a division of Acopia LLC, is a locally owned and operated mortgage lender in Middle Tennessee. NMLS# 4664


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

304 reviews

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4.6

All reviews

(304)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

If I could give them 1 star I would

If I could give them 1 star I would. I have POA over my father due to early stages of dementia and I have used this POA in the past for buying and selling property for him. The underwriters don’t give two blanks about you and my lawyer stated they are liable if there are any damages due to not letting you use this POA. The POA is perfectly fine and gives me more power over one person than anyone should legally have really. Well because we had to get a last minute special POA for this transaction it almost killed my father cause he just doesn’t understand which made his anxiety and blood pressure go up. He is still early stages but he is elderly and that’s why we got the POA so I could do the transaction for him. This company could of read the first page of the POA which clearly states I can buy or sell real estate for my father. They should be ashamed of themselves and I will never recommend them for what they put us through.

15 December 2021
Unprompted review
Rated 5 out of 5 stars

It has been our fourth time working…

It has been our fourth time working with Accurate Mortgage. Forrest Bradford is our 'go to guy'. He is friendly, personable and always on the ball. We would not go anywhere else!

16 December 2020
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Reply from Accurate Mortgage Group

There's no higher compliment than a returning customer. Thank you for your repeat business and we look forward to helping you again when you need us!

Rated 5 out of 5 stars

Linda and Elizabeth were great

Linda and Elizabeth were great. It was such a smooth process and they kept us up to date on everything along the way. The process was not stressful at all. I would highly recommend anyone to use them for all Mortgage needs.

15 December 2020
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Reply from Accurate Mortgage Group

Many thanks to you, Amy, for your kind words. And thank you for choosing Accurate Mortgage Group!

Rated 5 out of 5 stars

Great experience

Great experience. Very quick on a call back and or email reply. Would definitely recommend to a friend or family member. Very informative and honest.

15 December 2020
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Reply from Accurate Mortgage Group

Wade, we're so glad to hear that you had a good experience. Thanks for the review and the recommendation!

Rated 5 out of 5 stars

Highest Recommendation!

Janet, Jud & Steve did an amazing job helping us obtain financing for our new home. The process went very smoothly! No hiccups or surprises! They were proficient in planning and executing all the details related to the loan. We love our new home and our very thankful to the team at Accurate for making it happen!

10 November 2020
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Reply from Accurate Mortgage Group

Cliff, we love hearing this and are so glad we could be of assistance. Thank you for choosing Accurate Mortgage Group!

Rated 5 out of 5 stars

Accurate Mortgage Review

Matt and Beth were outstanding throughout the entire process. Communication was constant from start to finish and they truly made the experience as easy as possible. Cannot thank the accurate mortgage team enough!

13 October 2020
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Reply from Accurate Mortgage Group

We're the ones who can't thank you enough, Sean, for your kind words and your business. One more time for good measure – thank you!

Rated 5 out of 5 stars

Great People

Matt and Beth made the entire process pretty painless and their quick responses to any questions I had was amazing.

29 September 2020
Unprompted review
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Reply from Accurate Mortgage Group

Austin, we are grateful that you took a few minutes to tell us about your experience. Thank you for choosing Accurate Mortgage Group!

Rated 5 out of 5 stars

I have used Accurate Mortgage a couple…

I have used Accurate Mortgage a couple of times now. Mary Kathleen Littleton is a pleasure to work with. Communication is great as well as follow up. I would recommend her to anyone!

29 September 2020
Unprompted review
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Reply from Accurate Mortgage Group

Thank you for your review, recommendation and your business, LA!

Rated 5 out of 5 stars

We could not have asked to be treated…

We could not have asked to be treated any better by Serena. She was absolutely wonderful at communication and her customer service is excellent!

22 September 2020
Unprompted review
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Reply from Accurate Mortgage Group

Your review is much appreciated, Anna, and we thank you for allowing us to assist you through your mortgage process!

Rated 5 out of 5 stars

Accurate mortgage are friendly

Accurate mortgage are friendly, professional and very helpful throughout the process! I can't imagine doing business with anyone else! They are awesome!!!!

22 September 2020
Unprompted review
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Reply from Accurate Mortgage Group

Dondi, we're so glad to hear that you had a good experience. Thank you for your business!

Rated 5 out of 5 stars

My experience with Accurate Mortgage…

My experience with Accurate Mortgage Group has been wonderful. They kept me up to date on everything and even accommodated me by sending someone to me when i was unable to travel to them. I highly recommend them and Janet Yanez was amazing through the whole process and answered all questions and explained everything until I understood it.

22 September 2020
Unprompted review
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Reply from Accurate Mortgage Group

We strive every day to provide the best customer service possible and we're happy we could do that for you, Virginia. Thank you for choosing Accurate Mortgage Group!

Rated 5 out of 5 stars

A very professional loan process

Our loan application and approval was handled very professionally from the initial contact to closing. I highly recommend Accurate Mortgage for all your mortgage needs.

22 September 2020
Unprompted review
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Reply from Accurate Mortgage Group

We are so appreciative of your kind words, David. Thank you for your business and your endorsement!

Rated 5 out of 5 stars

return customers speaks volumes!

Start to finish on our refi was very smooth and very well communicated by the Accurate Mortgage team. This is our third time to use Accurate Mortgage and will most likely not be the last. Thanks again to Dawn and Jodie!

22 September 2020
Unprompted review
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Reply from Accurate Mortgage Group

Kenneth, we were delighted to be there for you once again. Thank you for your continued business and for taking the time to leave a review!

Rated 5 out of 5 stars

My review of my refinancing!

For the most part, everything was great. However, a phone call to let a person know you are sending something by email would be a great help. I myself check my email first thing in the morning and do not check it again until the next day. Also, your emails should show that they are coming from accurate not someones name you have never heard of. Because of this I deleted important information and delayed my closing.

17 September 2020
Unprompted review
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Reply from Accurate Mortgage Group

Thank you for the constructive feedback, Joanne. We will make sure it's received by the team you worked with. And, thank you for choosing Accurate Mortgage Group for your refinance. We appreciate your business and your review!

Rated 1 out of 5 stars

Close at your own risk

Finally closed on loan today but beware of doing this at the Smyrna office. They do not believe in masks and Covid-19. No one was wearing a mask and got comments from the loan officer basically telling me I didn't need to wear one. It was the most uncomfortable experience me and my wife have ever been through. I will never deal with this company again and if me or my family get compromised because of these ignorant individuals I will see them in court. Looks like all you are is a number to them to make money off of and they do not care about your personal health.

14 September 2020
Unprompted review
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Reply from Accurate Mortgage Group

Russ, thank you for providing more information so we could identify you as one of our clients. As a follow-up to the recent conversation you had with our president regarding your concerns, we'd like to publicly apologize for the issues you encountered with your loan team. If management would have been made aware of the issues sooner, please know that we would have addressed the problem at that time in order to ensure your experience at least ended on a positive note. We regret that this didn't happen and are putting corrective measures into place to try to prevent these things from happening again. Please know that this is not a typical experience for our customers. We appreciate your willingness to discuss the matter with us, we thank you for business and we strive to do better going forward. We wish you and your family only the best.

Rated 5 out of 5 stars

Forrest Bradford

Forrest Bradford, Savannah Billingsley, and Trisha Guthrie were so professional and patient during my refinancing process. They were so helpful, available, and knowledgeable. The process did take a long time and was a little frustrating, but I appreciate the updates regarding my approval process. I have recommended Accurate Mortgage group to friends and family because Forrest will definitely get the job done!

10 September 2020
Unprompted review
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Reply from Accurate Mortgage Group

Tiffany, we truly appreciate the fact that you've already recommended us to those you care about. We're grateful for your business and hope we can assist you again one day!

Rated 5 out of 5 stars

Happy repeat customer!

This is the second time I have done a refi with Clayton Murray at Accurate Mortgage. He is knowledgeable, professional, and easily accessible to answer any questions along the way. The process was easy, and the closing went off without a hitch. I have recommended him to others who have also had high praise for him and their refinancing. I am always happy to recommend him to others who are considering refinancing.

31 August 2020
Unprompted review
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Reply from Accurate Mortgage Group

That's wonderful to hear, Laura. We appreciate the return business and thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Nathan and Craig did a great job of…

Nathan and Craig did a great job of keeping us connected and updated with the refi process and all the people in underwriting were very helpful and informative as well. It was a great experience.
Thank You!

18 August 2020
Unprompted review
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Reply from Accurate Mortgage Group

Todd, we're so happy to hear you had a good loan experience and we appreciate you taking the time to leave a review. Thanks for choosing Accurate Mortgage Group!

Rated 5 out of 5 stars

Everything went really well

Everything went really well, even considering the current pandemic situation.
Very satisfied with Accurate Mortgage.

11 August 2020
Unprompted review
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Reply from Accurate Mortgage Group

Andrew, we're pleased we were able to help you and we sincerely appreciate your business!

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