AccountantsWorld Reviews 

151
•
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Prior to IRIS buying this company, everything was fine. Simple. But functional and working great. Including Customer Service. Now, it is a FAILURE!! They introduced a separate module where employees c... See more

Rated 1 out of 5 stars

Just like the others have said, horrible customer service once the onboarding process has finished. Call the toll free number and you are instructed to leave a voicemail or create a support ticket. Me... See more

Rated 1 out of 5 stars

I have been using these firm for than 10 years. I had some issues before but the most recent issue lead to this review. We had an issue with one account for direct deposit, that was fraudulent. Inste... See more

Rated 1 out of 5 stars

Terrible since IRIS took over. They have insane amount of 'extra' fees, professional fee's and automatic inflation adjustments to your prices. Their customer service is a joke, you can never get anyon... See more

Company details

  1. Accounting Software Company
  2. also in
  3. Cloud Computing Service

Written by the company

Since 2000, AccountantsWorld has been a leader in cloud software for professional accountants. By bringing control of accounting and payroll services back to accountants, we help accountants strengthen their client relationships and raise their profits. Today, AccountantsWorld offers a complete suite of professional accountant-centric cloud software for accounting, payroll processing, document management, client portals, after-the-fact payroll and practice management. AccountantsWorld never sells its products or services directly to accountants' clients. For more information about any of AccountantsWorld's cloud-based software, please visit www.accountantsworld.com or call 1-844-393-6127.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

151 reviews

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No recent history of asking for reviews

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1.5

All reviews

(151)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best Solution for CPA firm In house!

We use Payroll Relief for our firms payroll solution. I tested a handful of other products before deciding on Accounts World. Cindy Odell was very helpful in going over our option, and we are a big fan of the capabilities that the software has!

18 October 2019
Unprompted review
Rated 5 out of 5 stars

Support staff very helpful

Carol & Justin were very helpful and listened to what we needed. The 3 of us worked through the situation and they helped me to understand what needed done. AccountantsWorld has two excellent IT support personnel. Thanks to them our situation and problems were resolved!

24 September 2019
Unprompted review
Rated 4 out of 5 stars

Most all areas are great

Most all areas are great. The interface changes are difficult -and I would love to see a two stub option on the checks so we wouldn't have to print paper stubs. The report sets should pull up both sets instead of having to go back and pull up the other set. In tax payments, would love to have a note area so we could remember later why we had to record and manually pay a tax etc. The help screens need to match the new interface.

18 September 2019
Unprompted review
Rated 1 out of 5 stars

We have used this company for years

We have used this company for years, they recently "updated" their suite. Every time they update, they break more than they fix. Support isn't supportive, and we have had massive billing issues with this company. Would not recommend to any business.

17 September 2019
Unprompted review
Rated 4 out of 5 stars

For over 10 years I've been an…

For over 10 years I've been an AccountantsWorld client and I love it! The integration between payroll and the general ledger is excellent, uploading client data is easy, the cloud cabinet is efficient, 1099s are easy, and client relations is second to none!

Great job, AccountantsWorld, and here's to many more years of great products and services!

10 September 2019
Unprompted review
Rated 3 out of 5 stars

Mostly good.

As a new payroll service provider, we've needed lots of support the first year. Mostly it's been good, but sometimes uneven. I've had excellent support reps, able to definitively answer questions, and then one or two others that are more hesitant.
Also get frustrated when there's a long wait, only to be followed with a message, 'leave a message, we'll call you back.' That just doesn't work for me!
Availability of chat support is also uneven.

27 August 2019
Unprompted review

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