Great access great location from my home and at a great price. Alisha is an amazing asset to the company, she dealt with everything very efficiently and was able to answer all my queries and give go... See more
Company replied
Location
Switch locationWindmill Road, Dolphin Ind Estate, TW16 7HT Sunbury-on-Thames, England, GB
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See what reviewers are saying
Really easy process to book the storage that I needed Really friendly helpful staff when I popped in for the information that I needed and when I came back to finalise my storage Really smooth se... See more
Company replied
The initial induction was poor. I expected 24hr access as advertised on the website and on notice boards walking around the site. I therefore couldn’t unload the van on day 1 and had to keep it an... See more
Company replied
Very helpful and pleasant to deal with, no fuss,picked up phone quickly and answered any question l had without problem when l needed to ring, building was immaculate , easy access, never used a stora... See more
Company replied
Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Windmill Road, Dolphin Ind Estate, TW16 7HT, Sunbury-on-Thames, England, United Kingdom
4.6
Excellent
22 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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great service
13 May 2026
Reply from Access Self Storage - Sunbury
Hi Susan,
Thank you for your feedback. We’re really pleased to hear you had a great experience, we truly appreciate your support!
Very easy to switch up to larger unit…
Very easy to switch up to larger unit very helpful staff
19 April 2026
Reply from Access Self Storage - Sunbury
Thank you for your kind feedback.
We are delighted to hear that upgrading to a larger unit was easy and that our staff were very helpful throughout the process. Making changes simple and stress free is exactly what we aim for.
We truly appreciate you taking the time to share your experience and look forward to continuing to support your storage needs.
Highest standard of courtesy
Highest standard of courtesy , assistance and discretion. Well done fellas.
15 April 2026
Unprompted review
Reply from Access Self Storage - Sunbury
Thank you for your wonderful feedback, Mr Doohan.
We are delighted to hear that you experienced such a high standard of courtesy, assistance, and discretion. That level of service is exactly what we strive to deliver every day.
Your kind words mean a great deal to the team, and we truly appreciate you taking the time to share them.
1st class staff but could do with two lifts?
The staff are 1st class. Very helpful. However, there is only one lift and a company, who had rented a space, which they then realised was too small, were moving from floor 1 to floor 2. They hogged the lift and a move-in which should have taken one hour, took 3. Cost me unnecessary waiting time. This was not the fault of the staff but maybe the facility?
25 January 2026
Reply from Access Self Storage - Sunbury
Hi Andrew,
Thank you for your feedback.
We are very sorry for the inconvenience caused by the delay during your move in. After speaking with the store, they did experience an unusually busy morning with several removal companies arriving at the same time. While move ins are normally scheduled to help reduce pressure on the facilities, this is not always avoidable, and we can only apologise for the disruption you experienced.
That said, thank you for highlighting the attitude and professionalism of the team. Your kind comments about the staff are greatly appreciated and will be passed on, as they always do their best to support all customers.
Access Self Storage
Helpful & professional staff.
9 November 2025
Reply from Access Self Storage - Sunbury
Hi Rosemary,
Thank you for your review. We’re pleased to hear you found our staff helpful and professional.
Access Self Storage
Perfect ,the beast services
26 September 2025
Reply from Access Self Storage - Sunbury
Hello!
We’re so pleased you had such a positive experience with us. Thank you for your kind words and for choosing Access Self Storage.
Access Self Storage
Really easy process to book the storage…
Really easy process to book the storage that I needed
Really friendly helpful staff when I popped in for the information that I needed and when I came back to finalise my storage
Really smooth service from start to finish
Highly recommend ( and a good price for the first 13 weeks)
11 September 2025
Reply from Access Self Storage - Sunbury
Hi Dean,
Thank you for such positive feedback. We’re so pleased the booking process was straightforward and that the team were friendly and helpful throughout. It’s great to know everything went smoothly from start to finish and that you’d recommend us.
Access Self Storage
Staff are very friendly and helpful and…
Staff are very friendly and helpful and made the move feel very relaxing
5 July 2025
Reply from Access Self Storage - Sunbury
Hi Ronald,
Thank you for the kind words! We're so glad to hear our team helped make your move feel smooth and stress-free. Friendly, helpful service is exactly what we aim for—thanks for choosing us!
Access Self Storage
The staff are excellent
The staff are excellent. Been with Access for several years without any issues.
7 June 2025
Reply from Access Self Storage - Sunbury
Hi Nirmal,
Thank you for your continued trust and support! We're thrilled to hear that you've had such a positive experience with us over the years. Our staff truly appreciate your kind words, and we're always here to assist you whenever needed. If you ever need anything, feel free to reach out!
Access Self Storage
Excellent customer service and monthly…
Excellent customer service and monthly billing.
10 March 2025
Reply from Access Self Storage - Sunbury
Hi Susan,
Thank you for your 5-star review of our Sunbury storage facility! It's great to hear that you find our customer service to be excellent, just as we consistently aim to be. We look forward to assisting your future storage needs at Access.
Kind Regards,
Access Self Storage
Very helpful and pleasant to deal with
Very helpful and pleasant to deal with, no fuss,picked up phone quickly and answered any question l had without problem when l needed to ring, building was immaculate , easy access, never used a storage company before, would use again if needed to and recommend to other people 👍🏻👍🏻👍🏻
4 April 2025
Reply from Access Self Storage - Sunbury
Hi Michael,
Thank you for the fantastic review! We're so glad your first storage experience was a smooth one. It’s great to hear the team were responsive, the building immaculate, and everything easy to access. Your recommendation means a lot—and we’d be happy to welcome you back anytime! 👍🏻
Access Self Storage
Reply from Access Self Storage - Sunbury
Hi Tony,
Thank you for your feedback! We're glad to hear you found the right storage size at a great price. Providing quality storage solutions tailored to our customers' needs is what we aim for. We appreciate your support!
Access Self Storage
Duncan and the team always go above and…
Duncan and the team always go above and beyond! Such a great service, I am a very satisfied customer.
26 February 2024
Unprompted review
Reply from Access Self Storage - Sunbury
Dear Alex,
Thank you for your 5-star review! We are pleased to hear that you are happy with the service Duncan from Access Self Storage Sunbury provided you with. We look forward to helping you again for all your storage needs.
Kind regards,
Safia
Great access great location from my…
Great access great location from my home and at a great price. Alisha is an amazing asset to the company, she dealt with everything very efficiently and was able to answer all my queries and give good advice.
Trolleys could have been larger in size.
But otherwise overall experience so far so good.
31 August 2023
Reply from Access Self Storage - Sunbury
Hi Santosh, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
Reply from Access Self Storage - Sunbury
Dear Edward, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
Staff at Sunbury are always going the…
Staff at Sunbury are always going the extra mile to assist. I was even made a cup of tea !
1 June 2023
Reply from Access Self Storage - Sunbury
Hi Paul, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
First Time User
My first visit to the unit went smoothly. The process for entering the storage unit was easy and straightforward, despite being busy there were plenty of trolleys available.
4 May 2023
Reply from Access Self Storage - Sunbury
Hi Anon, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
Reply from Access Self Storage - Sunbury
Dear Elizabeth, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
Very good customer service-everything…
Very good customer service-everything was explained very well -I would definitely use again and recommend to family and friends-only one thing I still haven’t received refund yet
7 January 2023
Reply from Access Self Storage - Sunbury
Dear XXXX, thank you for your review. All feedback helps us continue to deliver the service our customers expect. I will pass your comments on to the storage manager regarding your refund and if you need any further assistance please get in touch with our Customer Service Team - email customerservices@accessstorage.com.
The initial induction was very poor
The initial induction was poor. I expected 24hr access as advertised on the website and on notice boards walking around the site.
I therefore couldn’t unload the van on day 1 and had to keep it an extra day with associated costs. On day 2 was informed out of hours access needed to be authorised in advance by Head Office for any given day required. While I get the rational behind the policy, it needs to change.
13 January 2023
Reply from Access Self Storage - Sunbury
Dear Chris, Thank you for your review. We take pride in delivering the best possible service to each of our customers and we are sorry if we have fallen short on this occasion. Your comments will be reviewed, we hope you can understand our reasons for not allowing access to all customers on a 24hour basis due to security risks. Should you require out of hours access please speak with the store as they may be able to make arrangements for you should this still be required. Customer Service Team
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