First Class Service. From calling early in the morning with an urgent requirement, right through to closing the lock up at the end of the day, the whole process went very smooth. Karen made, what wa... See more
Company replied
Location
Switch locationHarborne Lane, The Old Bus Garage, B29 6SN Birmingham, England, GB
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See what reviewers are saying
James was lovely he helped make an already stressful situation into a pleasant one. I would and have already recommended Access Self Storage to my friends and family. Only downside is that you are not... See more
Company replied
Karen was marvelous. She explained the process clearly and helped us through the process. The reason that I chose your firm was because of Karen's great ability to ease me through the proces... See more
Company replied
The booking over the phone was quick & easy. Julian was very helpful, as this was my first time using a self storage facility. The moving in was well organised & was completed without problems. I wou... See more
Company replied
Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Harborne Lane, The Old Bus Garage, B29 6SN, Birmingham, England, United Kingdom
4.7
Excellent
42 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Great staff all very helpful and polite
20 May 2026
Reply from Access Self Storage - Selly Oak
Hi Samantha,
Thank you for your kind feedback. We’re really pleased to hear you found our team helpful and polite, we truly appreciate your support!
First used 2010...
First used 2010, last used 2013; bought packaging over the years. Staff are a unit, atmosphere is friendly and helpful.
25 April 2026
Reply from Access Self Storage - Selly Oak
Hi Mrs Joseph,
Thank you for your lovely feedback and for your continued support over the years. It’s great to hear that you’ve found the team friendly and helpful, and that the atmosphere has made a positive impression.
We really appreciate you taking the time to share your experience.
Access Self Storage
Reply from Access Self Storage - Selly Oak
Thank you for your kind feedback, John
We are delighted to hear that you experienced excellent service and professionalism from our team. Delivering a high standard of customer care is something we take great pride in.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
I have a great experience and the staff…
I have a great experience and the staff are very helpful and welcoming
5 April 2026
Reply from Access Self Storage - Selly Oak
Thank you for your kind feedback.
We are delighted to hear that you had a great experience and found our staff helpful and welcoming. Creating a friendly and supportive environment for our customers is something we take great pride in.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Reply from Access Self Storage - Selly Oak
Thank you for your feedback, Paul.
We are pleased to hear that you received good service and that the team demonstrated strong knowledge and professionalism. Your kind words are greatly appreciated.
We look forward to assisting you again in the future.
I was so impressed how easy it was to…
I was so impressed how easy it was to get a unit and saff was helpful to me and my move went well and comfortable and prices are reasonable
4 April 2026
Reply from Access Self Storage - Selly Oak
Thank you for your wonderful feedback, Ingrid.
We are delighted to hear that you were impressed with how easy it was to arrange your storage unit and that the team were helpful throughout your move. It is great to know everything went smoothly and comfortably, and that you found our prices reasonable.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
First Class Service
First Class Service. From calling early in the morning with an urgent requirement, right through to closing the lock up at the end of the day, the whole process went very smooth. Karen made, what was otherwise a very a stressful situation, very calm. Helpful, polite, reassuring - what more would you want. Thank you.
31 March 2026
Reply from Access Self Storage - Selly Oak
Thank you for your wonderful feedback, Joanne
We are delighted to hear that you received first class service from start to finish, especially during an urgent and stressful situation. It is fantastic to know that Karen was able to make the process smooth and calm with her helpful, polite, and reassuring approach.
Your kind words will mean a great deal to her and the team. Thank you again for taking the time to share your experience.
New Customer of Access Self Storage
I am a new customer for Access Self Storage. Great experience on Selly Oak branch in which provided detailed explanation and customer service. Thank you!
3 April 2026
Unprompted review
Reply from Access Self Storage - Selly Oak
Thank you for your kind feedback, Oliver.
We are delighted to hear that your experience as a new customer at our Selly Oak branch has been a great one. Providing clear explanations and excellent customer service is exactly what we strive for, so it is wonderful to know the team delivered this for you.
We truly appreciate you taking the time to share your experience and look forward to supporting you throughout your storage journey.
Karen was marvelous
Karen was marvelous.
She explained the process clearly and helped us through the process.
The reason that I chose your firm was because of Karen's great ability to ease me through the process.
Julian was also really helpful after we set up on the days that Karen was not there.
21 March 2026
Reply from Access Self Storage - Selly Oak
Thank you for your wonderful feedback, Katherine.
We are delighted to hear that Karen made such a positive impression and guided you through the process with clarity and care. It is fantastic to know that her support played a key role in your decision to choose us.
We are also pleased to hear that Julian was helpful in her absence, ensuring you continued to receive excellent service.
Your kind words will be shared with both Karen and Julian. We truly appreciate you taking the time to share your experience.
Lovely staff
James was lovely he helped make an already stressful situation into a pleasant one. I would and have already recommended Access Self Storage to my friends and family. Only downside is that you are not able to access your storage outside of office hours which can be awkward for those who want to move stuff in after work and not be restricted.Would recommend Access self storage considering extending access hours till about 8pm.
15 March 2026
Reply from Access Self Storage - Selly Oak
Thank you for your thoughtful feedback, Jasett.
We are so pleased to hear that James was able to turn a stressful situation into a more pleasant one for you. That kind of support is exactly what we aim to provide, and your recommendation to friends and family means a great deal.
We also appreciate your comments regarding access hours. Our current hours are in place to balance accessibility with security and site management, but we understand that later access can be helpful, especially for those moving after work. Your suggestion has been noted and is valued.
Thank you again for taking the time to share your experience.
Reply from Access Self Storage - Selly Oak
Thank you for your feedback.
We are pleased to hear that everything was simple to set up and that you received a good introduction. Making the process clear and straightforward is exactly what we aim for.
We appreciate you taking the time to leave a review.
very friendly and helpful staff
very friendly and helpful staff, answered all our questions knowledgeably and put oour minds at rest about various queries. They also recommended some removal companies.
8 March 2026
Reply from Access Self Storage - Selly Oak
Thank you for your lovely review, Michele. We are so pleased the team were friendly, knowledgeable, and able to put your mind at rest. We are glad the removal company recommendations were helpful too.
No doubt best service you could ask for
I have used the company before, it is so hassle free, they ask you to bring certain proof of ID,and it's all sorted within 30 mins, and you can start moving in so to speak, the team at Selly Oak are amazing, super friendly and the manager is funny ha ha funny, made a tough day lighthearted, he is so good and if you have any doubts, don't they are absolutely amazing and will help you with everything that you need to do and show you the spaces available, so you get to see what your rental area looks like, which is great because then you can visualise where everything will fit 10/10 most definitely
26 January 2026
Reply from Access Self Storage - Selly Oak
Hi Teresa,
Thank you so much for taking the time to leave such a detailed review, it really means a lot to us.
We’re so glad you found the process hassle-free and quick. Making sure everything is sorted within 30 minutes and only asking for essential ID is exactly what we aim for, especially on what can be a stressful moving day. It’s great to hear that being able to view the space in advance helped you visualise how everything would fit - we know how important that is when choosing the right rental.
We’ll be sure to pass on your kind words to the Selly Oak team. They’ll be delighted to hear that their friendly approach (and the manager’s humour, Anil's awesome) helped make a tough day feel lighter. Helping customers feel confident, supported, and clear on their options is what we pride ourselves on.
Thank you again for trusting us and for the 10/10 recommendation, we’re always here if you need us in the future. 😊
Kind Regards,
Access Self Storage
Reply from Access Self Storage - Selly Oak
Hi Suzanne,
Thank you for your feedback.
We are glad to hear that everything was simple and well explained. Providing clear and straightforward service is what we're known for!
Access Self Storage
Was a very good experience with a great…
Was a very good experience with a great price. All staff were very helpful and welcoming
20 October 2025
Reply from Access Self Storage - Selly Oak
Hi Michelle,
Thanks so much for your lovely feedback! We’re really glad you had a great experience and found the team welcoming and helpful, that’s exactly what we love to hear!
Access Self Storage
Helpfull, Approachable staff
Great customer service and a good facility. If we need storage in the future we would not hesitate to use Assess self storage - Selly Oak again
17 October 2025
Unprompted review
Reply from Access Self Storage - Selly Oak
Hi Nia,
Thanks so much for the lovely feedback! We’re really glad you had a great experience with the team at Selly Oak and that you’d choose us again in the future — that means a lot to us!
Access Self Storage
The assistance of the employees
25 September 2025
Reply from Access Self Storage - Selly Oak
Hi Melvyn,
We’re pleased to hear our staff were able to support you. Thank you for choosing us.
Access Self Storage
Excellent support,guidance and a clean…
Excellent support,guidance and a clean tidy safe environment. Julien very helpful.
19 August 2025
Reply from Access Self Storage - Selly Oak
Hi Rebecca,
Thank you for your feedback! We're so pleased you found the environment clean, safe and well looked after, and that Julien was so helpful.
Access Self Storage
Helpful staff when we moved in.
2 July 2025
Reply from Access Self Storage - Selly Oak
Hi Denise,
Thank you for your feedback! We're glad our team was able to help make your move-in smooth and stress-free. We're always here if you need anything!
Access Self Storage
The booking over the phone was quick &…
The booking over the phone was quick & easy. Julian was very helpful, as this was my first time using a self storage facility. The moving in was well organised & was completed without problems.
I would be happy to use Access Self storage, Selly Oak, in the future.
2 July 2025
Reply from Access Self Storage - Selly Oak
Hi Sue,
Thank you for the fantastic feedback! We're so pleased to hear your first self storage experience went smoothly and that Julian was especially helpful in guiding you through the process. It’s great to know the move-in was well organised and hassle-free. We truly appreciate your kind words and look forward to seeing you soon!
Access Self Storage
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