Easy to reserve your unit. Great experience from the local staff during booking . Friendly helpful reception staff. Plenty of trolleys / lifts available and easy parking. Competitive rates.
Company replied
Location
Switch locationTollgate Way, NN5 5TW Northampton, England, GB
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See what reviewers are saying
I’ve just had to put my house contents into storage due to a delay. The staff team are super friendly and helpful and were on hand to assist and answer any questions. You can come and go when you li... See more
Company replied
My whole experience from enquiry stage to renting a unit has been easy and straightforward. Raphael and the team at the Northampton centre have been brilliant. They have delivered excellent customer... See more
Company replied
Complicated process, had to respond to a chat bot who had a first and surname and I thought I was dealing with a human, plus the bot didn't get the requirements right, at times it was very stressful.... See more
Company replied
Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Tollgate Way, NN5 5TW, Northampton, England, United Kingdom
4.6
Excellent
42 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Very easy smooth experience.
Easy to reserve your unit. Great experience from the local staff during booking . Friendly helpful reception staff. Plenty of trolleys / lifts available and easy parking. Competitive rates.
14 May 2026
Reply from Access Self Storage - Northampton
Hi!
Thank you for your great feedback. We’re really pleased to hear your experience was smooth from booking through to move-in, and that our team made you feel welcome and supported.
It’s great to know the facilities and pricing worked well for you too, we really appreciate your kind words!
Great service!
I’ve just had to put my house contents into storage due to a delay.
The staff team are super friendly and helpful and were on hand to assist and answer any questions. You can come and go when you like, having your own code to switch off and back on the alarm for your unit. Highly competitive rates. Would definitely recommend!!
10 May 2026
Unprompted review
Reply from Access Self Storage - Northampton
Thank you for the great review, Lesley. We’re really pleased to hear our team could support you during the delay and answer any questions along the way. It’s lovely to know you found the access, security, and rates convenient. Thanks so much for the recommendation!
Reply from Access Self Storage - Northampton
Hi Louise, thank you for the great feedback. We’re so pleased to hear that you found everything swift and easy, and that our team made a lovely impression. We really appreciate you taking the time to share your experience.
Reply from Access Self Storage - Northampton
Thank you for your kind feedback.
We are delighted to hear that you found the staff friendly and very helpful, and that you felt welcomed during your visit. Creating a positive and welcoming experience is very important to us.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Great Communication and Customer Service
I was taken through the unit options and shown around the establishment and was taken through the process. It was communicated in a professional and personal manner.
30 March 2026
Reply from Access Self Storage - Northampton
Thank you for your kind feedback, Mr Collymore.
We are delighted to hear that you had such a positive experience at our Northampton store. It is great to know that the team took the time to show you the available unit options and guide you through the process in a professional and personal manner.
Providing clear communication and excellent customer service is at the heart of what we do, so your comments are truly appreciated. Thank you for taking the time to share your experience, and we look forward to supporting you with your storage needs in the future.
An Excellent Storage Facility
My whole experience from enquiry stage to renting a unit has been easy and straightforward. Raphael and the team at the Northampton centre have been brilliant. They have delivered excellent customer service, which has really helped as this was the first time that I have rented a storage unit. The whole process has been effortless and I would highly recommend Access Storage Northampton.
1 April 2026
Reply from Access Self Storage - Northampton
Thank you for your fantastic feedback, Paul.
We are delighted to hear that your experience from the initial enquiry through to renting a unit at our Northampton centre was easy and straightforward. It is especially great to know that Raphael and the team provided brilliant support and excellent customer service, making your first storage experience effortless and stress free.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to continuing to support you with your storage needs.
Reply from Access Self Storage - Northampton
Thank you for your feedback, Brian!
We are delighted to hear you experienced great customer service. Your kind words are truly appreciated.
We look forward to assisting you again in the future.
Reply from Access Self Storage - Northampton
Thank you, Jane. We are pleased you found us helpful and competitively priced.
Great price!! Value for money
Lovely staff members, very welcoming and down to earth. Also really helpful. I dealt with Paula who assisted me through the process. Also had dealings with Tom and Raphael and they were both very helpful. The building is very clean. However, my only concern is that lorries use the same loading making it difficult to manuover.
24 February 2026
Unprompted review
Reply from Access Self Storage - Northampton
Thank you for your detailed review, Angela. We are so pleased you found the team welcoming and helpful, and that Paula, Tom, and Raphael all supported you through the process. It is great to hear you found the building clean and good value for money.
We also appreciate your comments regarding the shared loading area. Your feedback is noted, and we understand that manoeuvring space is important, especially during busy periods. Thank you again for sharing your experience.
Smooth and hassle-free
Clear process, helpful staff, good prices, clean and bright and accessible facilities, easy to find.
22 February 2026
Reply from Access Self Storage - Northampton
Hi Sarah,
Thank you for your great feedback.
We are so pleased to hear that your experience was smooth and hassle free. It is wonderful to know you found the process clear, the team helpful, and the facilities clean, bright, and easy to access.
We truly appreciate you taking the time to share your experience.
Access Self Storage
Complicated process
Complicated process, had to respond to a chat bot who had a first and surname and I thought I was dealing with a human, plus the bot didn't get the requirements right, at times it was very stressful.
The actual local people in Northampton working for the organisation were great, patient, understanding, easy to deal with and helped me to sort everything out, for which I am very greatfully. Thank you
30 January 2026
Reply from Access Self Storage - Northampton
Hi,
Thank you for your honest feedback.
We are sorry to hear that the initial process felt complicated and stressful. The chat system is in place to help customers get in touch when stores are closed or busy, and to pass information to the local team so they can follow up as quickly as possible. We are currently trialling this system, and we appreciate you highlighting where it caused confusion.
That said, we are very pleased to hear such positive comments about the Northampton team. It is great to know they were patient, understanding, and able to sort everything out for you. Thank you for your kind words, and we are confident the store team will continue to provide the excellent support you experienced.
Access Self Storage
Excellent company .
The staff were very easy and polite to talk to on the phone very helpful when arriving at the site in Northampton again the staff could not do enough for us very very happy with the whole experience and would recommend it to everyone
14 December 2025
Reply from Access Self Storage - Northampton
Hi Shane,
Thank you for your wonderful review! We’re so happy to hear that the Northampton team made everything easy and enjoyable for you. It’s great to know you had such a positive experience both over the phone and in person.
Access Self Storage
Nice staff!!!
23 November 2025
Reply from Access Self Storage - Northampton
Hi Daniel,
Thank you so much for your kind words! We’re really glad to hear you’ve had a great experience with our team.
Access Self Storage
Reply from Access Self Storage - Northampton
Hi Steve,
Thank you for your great feedback! We’re so pleased you found our storage options flexible and the team helpful, we really appreciate you sharing your experience!
Access Self Storage
The staff couldn't be more helpful
The staff couldn't be more helpful. Clean facilities and pleanty of parking. Reasonably priced with the half price deals.
9 October 2025
Reply from Access Self Storage - Northampton
Hi Karen,
Thank you for the great feedback! We’re so pleased to hear you found the team helpful and the facilities clean and convenient. We really appreciate your support and recommendation.
Access Self Storage
Reply from Access Self Storage - Northampton
Hello!
Thank you for your kind words!
We’re so glad you found our staff helpful and friendly.
Access Self Storage
Friendly Staff that go above and beyond
The staff at Access are spot on and have really helped me and my business. Even going to the lengths of getting me off peak access to my unit which is not something they normally do.
They're honest, polite and genuine people. I really recommend
7 October 2025
Reply from Access Self Storage - Northampton
Hi Jake,
Thank you for your fantastic review! We’re so pleased to hear the team went above and beyond to support you and your business. It’s great to know their honesty and flexibility made such a difference. We really appreciate the recommendation!
Access Self Storage
Good price and very friendly staff
Good price and very friendly staff. Definitely recommend for peoples storage needs. Also easy access 7 days a week
2 October 2025
Unprompted review
Reply from Access Self Storage - Northampton
Hi Ray,
Thank you for your 5-star review! We’re so pleased you found our prices fair, our team friendly, and the 7-day access convenient. Your recommendation means a lot, and we look forward to continuing to provide you with great service.
Access Self Storage
Location and staff 5 stars
Moving was stressful and I ended up having to store my belongings longer than I had intended. I made errors and staff were quick to pick these up keeping my belongings safe. The team are friendly, helpful and accommodating. Great location. Storage facilities clean & tidy. Having the app on your phone…made life easy.
2 October 2025
Unprompted review
Reply from Access Self Storage - Northampton
Hi Trey,
Thank you for your thoughtful 5-star review! We’re so pleased to hear that our team were able to support you during a stressful move and keep your belongings safe. It’s great to know you found the location, facilities, and especially our app convenient in making the process easier.
If you enjoyed using the app as much as you say, we’d love it if you could leave us a quick review on the App Store/Google Play — it really helps others find and trust the service.
Kind regards,
Access Self Storage
Reply from Access Self Storage - Northampton
Hi Andrew,
Thank you for your feedback. We’re so pleased Tom’s support at Northampton made a positive impression.
Access Self Storage
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