Very friendly and helpful team at Islington store (Eagle Wharf Road), who will take time to show and explain facilities, and is happy to answer questions.
Company replied
Location
Switch locationEagle Wharf Road 48, N1 7ED London, England, GB
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Business model based on late fees. Multiple attempts to set up payment. Assured payment has been set up but being charged late fees regardless. Staff refuse to waive these, citing wave statements a... See more
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Quick responses to my queries and a smooth, welcoming move-in experience (thanks to Dorothy). Access through the app is simple and convenient and the storage areas appear to be clean and well kept.
Company replied
Effortless to book a unit, great service from the guy at the counter, and everyone else I dealt with has been friendly and to the point. App works great and I feel that my items are secure. Gen... See more
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Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Eagle Wharf Road 48, N1 7ED, London, England, United Kingdom
4.2
Great
14 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Very friendly and helpful team at…
Very friendly and helpful team at Islington store (Eagle Wharf Road), who will take time to show and explain facilities, and is happy to answer questions.
7 April 2026
Reply from Access Self Storage - Islington
Hi Dilveer,
Thank you for your kind feedback.
We are delighted to hear that the team at our Islington store were friendly, helpful, and took the time to show and explain the facilities. We'll be sure to pass on your feedback to the store manager, Dinesh.
We truly appreciate you taking the time to share your experience.
Easy process, great service
Easy process, great service (especially from Sandie), no fuss, exactly what we needed. Good value too.
9 December 2025
Reply from Access Self Storage - Islington
Hi Mathew,
Thank you for your kind words! We’re so pleased to hear you had a smooth and straightforward experience, and that Sandie made such a great impression. We really appreciate your feedback!
Access Self Storage
A smooth and convenient experience
Quick responses to my queries and a smooth, welcoming move-in experience (thanks to Dorothy). Access through the app is simple and convenient and the storage areas appear to be clean and well kept.
20 November 2025
Reply from Access Self Storage - Islington
Hi Laura,
Thank you for your great feedback! We’re delighted to hear that booking online was straightforward and that our team made the move-in process smooth and friendly. We really appreciate you choosing us.
Access Self Storage
I had a great experience at Access…
I had a great experience at Access Storage Islington. Everything went smoothly, and Sandy was outstanding throughout the process — professional, patient, and always ready to help. She made what could have been a stressful situation very straightforward. Really appreciate her support and highly recommend this location
10 October 2025
Reply from Access Self Storage - Islington
Hi Juliana,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a great experience at our Islington store and that Sandy provided such excellent support throughout your move. We’ll be sure to share your kind words with her and the team. We truly appreciate your recommendation and look forward to seeing you again!
Access Self Storage
Quick repairs and great service
Update: Access storage repaired the grill very quickly, thank you!
5 October 2025
Reply from Access Self Storage - Islington
Hi Saj,
Thank you for your feedback. I’ve been in contact with the store, and maintenance is already being scheduled to address this. We completely understand why this would make you feel uneasy, and we appreciate you bringing it to our attention. Please rest assured we’re working to get it resolved as soon as possible.
Access Self Storage
Great customer service from Sandy
Great customer service from Sandy. She was very helpful. Thank you
21 July 2025
Reply from Access Self Storage - Islington
Hi Miroslaw,
Thank you for your lovely feedback! We're so pleased to hear Sandy provided such great customer service and was able to assist you. We'll be sure to pass on your kind words to her—she’ll really appreciate it!
Access Self Storage
The staff at Access Self Storage
The staff at Access Self Storage - Islington were helpful, and the moving-in process itself was easy to navigate.
12 July 2025
Reply from Access Self Storage - Islington
Hi Marwan,
Thank you for the great feedback! We're so glad to hear the team at Access Self Storage Islington was helpful and that your move-in process went smoothly. We're always here to make storage as easy and stress-free as possible!
Access Self Storage
Reply from Access Self Storage - Islington
Hi Antonio,
Thank you for your feedback. We're sorry to hear that the check-out process felt confusing—we understand how important it is for things to be clear and straightforward. Your comments have been shared with the team, and we’ll review how we can improve the experience. If there’s anything we can help clarify or resolve, please don’t hesitate to get in touch.
Access Self Storage
Overall I had a good experience
Overall I had a good experience, however one of the cargo lifts is out of order and continues to be out of order which slows things down.
30 June 2025
Reply from Access Self Storage - Islington
Hi Ross,
Thank you for your feedback! We're glad to hear you had a good overall experience. We do apologise for the inconvenience caused by the lift being out of order—we understand how that can slow things down. Please rest assured our team is working to resolve the issue as quickly as possible. We appreciate your patience and thank you for storing with us!
Access Self Storage
Business model based on late fees.
Business model based on late fees.
Multiple attempts to set up payment. Assured payment has been set up but being charged late fees regardless. Staff refuse to waive these, citing wave statements about talking to management. Overall a pretty poor experience.
14 October 2024
Unprompted review
Reply from Access Self Storage - Islington
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
Our aim is always to ensure payments are set up correctly to avoid any inconvenience. Late fees are applied automatically as part of our policy, which is designed to encourage timely payments and ensure the smooth running of our services. If there is ever an issue with payment setup or communication, we strive to work closely with customers to resolve these matters efficiently.
We appreciate your comments and take them seriously as part of our efforts to continually improve. If there is anything further we can assist you with, please don’t hesitate to contact our customer services team.
Reply from Access Self Storage - Islington
Dear Ron, we apologise that you have not had a positive experience. If you wish to discuss this with us please email customerservices@accessstorage.com
Friendly staff and a great location
26 March 2023
Reply from Access Self Storage - Islington
Dear F.A.Pollak ltd, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team
Great experience, wouldn't want anything more
Effortless to book a unit, great service from the guy at the counter, and everyone else I dealt with has been friendly and to the point.
App works great and I feel that my items are secure.
Genuinely have nothing bad to say about my experience one month in.
16 December 2022
Reply from Access Self Storage - Islington
Hi Antonis, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. We will pass on your comments to the team. Customer Service Team
I never use it storage my first time…
I never use it storage my first time then i left all things into storage then has good space for then.
18 September 2022
Reply from Access Self Storage - Islington
Thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
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