Very easy and straight forward company to deal with they didn't have the size I wanted at first but they gave me the next size up at a discounted price so very happy with them accommodating to me
Company replied
Location
Switch locationRiversend Road, Former Express Dairy, HP3 9AJ Hemel Hempstead, England, GB
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See what reviewers are saying
I had called around a few places for quotes and found the team at Access to be the friendliest and most helpful- without being too pushy. They offered me a great, quality deal and I’ve been so impress... See more
Company replied
Such an efficient and easy service, from booking unit online to checking in online. Staff on hand via email, phone, WhatsApp to assist and answer any queries. Friendly staff at the storage unit. Would... See more
Company replied
They say first impressions are important and it was obviously a priority for the staff here. From our first contact they couldn't be more helpful- finding the right sized unit, advising about insuranc... See more
Company replied
Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Riversend Road, Former Express Dairy, HP3 9AJ, Hemel Hempstead, England, United Kingdom
4.7
Excellent
27 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Great service
Very easy and straight forward company to deal with they didn't have the size I wanted at first but they gave me the next size up at a discounted price so very happy with them accommodating to me
14 May 2026
Reply from Access Self Storage - Hemel Hempstead
Thank you for your great review! We’re delighted to hear that you found the process easy and straightforward.
It’s fantastic to know that the team were able to accommodate your needs by offering the next size up at a discounted rate - we always aim to be as flexible and helpful as possible.
We really appreciate your kind feedback and look forward to supporting you again in the future.
Best Regards,
Access Self Storage
I will pop in this week. in…
I'm so sorry I've forgot to come in and see you. The chain of the houses keeps breaking. Up.
8 August 2025
Reply from Access Self Storage - Hemel Hempstead
Hi Mike,
Thank you for your message.
Please do not worry at all, we completely understand how busy and unpredictable things can be, especially when there is a house chain involved. These things have a habit of keeping everyone on their toes.
Just pop in whenever it suits you and we will be happy to see you and help in any way we can.
Access Self Storage
Reply from Access Self Storage - Hemel Hempstead
Hi Laurence,
Thank you for your kind feedback. We are pleased to hear you found the team friendly, welcoming and thorough, and we really appreciate you taking the time to share your experience.
Access Self Storage
Great setup and friendly staff not too…
Great setup and friendly staff not too pushy very helpful. Especially Asmi!
27 December 2025
Unprompted review
Reply from Access Self Storage - Hemel Hempstead
Hi there,
Thank you for your kind words! We’re delighted you had a great experience and appreciated Asmi’s helpful approach. We’ll be sure to pass on your lovely feedback to her and the team.
Access Self Storage
Easy and efficient and fast
Easy and efficient and fast
Staff being so helpful
Highly recommend
17 December 2025
Reply from Access Self Storage - Hemel Hempstead
Hi Laetitia,
Thank you for your 5-star review of our Hemel Hempstead storage facility! We’re delighted to hear that your experience was easy, efficient, and fast - exactly as we intend it to be. We truly appreciate your recommendation.
Access Self Storage
From quotes to sign up to check in to…
From quotes to sign up to check in to downloading the app it was super easy.
14 November 2025
Reply from Access Self Storage - Hemel Hempstead
Hi Kirsty
Thank you for your great review! We’re so glad to hear the whole process, from getting a quote to checking in, was quick and straightforward for you. We hope you continue to enjoy the convenience of our app.
Access Self Storage
Reply from Access Self Storage - Hemel Hempstead
Hi SJ,
Thanks so much for your feedback! Great to hear you found everything clean, convenient, and the team friendly, that’s exactly what we aim for!
Access Self Storage
Excellent service
Such an efficient and easy service, from booking unit online to checking in online. Staff on hand via email, phone, WhatsApp to assist and answer any queries. Friendly staff at the storage unit. Would highly recommend.
11 October 2025
Reply from Access Self Storage - Hemel Hempstead
Hi Penny,
Thank you for your wonderful feedback!
We're delighted to hear you found the whole process smooth and efficient, from booking online to checking in. It’s great to know our team was able to assist you across different channels and that you’d recommend us. We really appreciate your support!
Access Self Storage
Amazing employee
Bea was extremely helpful. She went out of her way to improve our experience on a weekend and out of hours. She was amazing!!
25 September 2025
Reply from Access Self Storage - Hemel Hempstead
Hi Dr. Guirguis,
Fantastic feedback! We’re over the moon to hear how Bea went above and beyond to make your experience even better, especially out of hours. She truly is amazing and we’ll be sure to share your kind words with her. Thank you for choosing us!
Access Self Storage
Excellent customer service
Excellent customer service, very simple yet thoroughly professional experience.
6 September 2025
Reply from Access Self Storage - Hemel Hempstead
Hi Marc,
We’re so pleased to hear you found the service both professional and straightforward. Thank you for your kind feedback.
Access Self Storage
Super friendly staff
Super friendly staff, gave good deals and pricing - clean and easy to use facility
13 July 2025
Reply from Access Self Storage - Hemel Hempstead
Hi John/Lucy!
Thank you for the great feedback! We're so glad to hear you found the facility clean and easy to use, and that our team was friendly and helpful with pricing. We really appreciate your kind words and look forward to continuing to support you!
Access Self Storage
From first enquiry phone call to Meriad…
From first enquiry phone call to Meriad showing me around and negotiating prices. I received exceptional customer service. Explanations, showing of different units on offer. At visit to office to agree and get set up, help with that whole process provided by Del who was extremely patient and helpful throughout, including helpful explanations with setting up on my phone. Further explanations on how to use the complete service. So helpful and patient, explaining the systems to me. Thankyou all so much.
8 June 2025
Reply from Access Self Storage - Hemel Hempstead
Hi Anthony,
Thank you for your wonderful feedback! We're thrilled to hear that you received exceptional customer service from start to finish, from your initial enquiry to the setup process. It's great to know that Meriad and Del were able to assist you patiently and thoroughly throughout, ensuring you had a clear understanding of everything. We truly appreciate your kind words, and we’re so happy to have been able to make your experience smooth and stress-free. If you need anything further, don’t hesitate to reach out!
Access Self Storage
Very pleased and very helpful staff…
Very pleased and very helpful staff making it easy.
1 March 2025
Reply from Access Self Storage - Hemel Hempstead
Hi Lance,
Thank you for the kind words! We're so glad to hear the team made everything easy and that you were pleased with the service.
Access Self Storage
Rental of 2 storage areas
I rented 2 storage areas last year, for 3 months, whilst we were in the process of moving house. The whole process was straight forward and clear, everyone was very helpful and access to the site and the storage areas was simple and efficient. There was only one occasion when I was moving things into the storage facility (after normal working times) and my access code got updated in the middle of that. Unfortunately, the facility did not get updated with the info immediately, so I couldn't use any of the access doors with the new (or old) code. The emergency helpline couldn't help (!) but fortunately someone else turned up and let me in to finish what I was doing.
All in all, very satisfied with the whole process and would happily use Access Storage again.
25 September 2024
Reply from Access Self Storage - Hemel Hempstead
Hi John,
Thank you so much for your thoughtful review and for giving us 5 stars despite the hiccup with your access code. We truly appreciate your kindness and understanding!
We're delighted to hear that your overall experience was smooth, and that our team made the process clear and straightforward. That’s exactly what we strive for! That said, we’re really sorry for the inconvenience you faced with the access code update—especially at such a crucial moment. We understand how frustrating that must have been, and we appreciate your patience in handling the situation. Your feedback is incredibly valuable, and we’ll be looking into how we can prevent this from happening again in the future.
It means a lot to us that you’d choose Access Storage again, and we’d be more than happy to welcome you back anytime. Wishing you all the best in your new home!
Access Self Storage
Access at Hemel Hempstead are first…
Access at Hemel Hempstead are first class. Del dealt with me, arranging the unit and adjusting dates and even the size of the unit according to my needs. I would definitely recommend this company in Hemel. staff are friendly, polite and informative and the place is extremely clean and well organised.
9 May 2024
Unprompted review
Reply from Access Self Storage - Hemel Hempstead
Hi Howard,
Thank you for leaving our Hemel Hempstead store a glowing 5-star review! We highly appreciate your feedback and are glad to hear that you find our services to be well-organised.
We hope you think of Access Self Storage for any of your future storage needs.
Kind Regards,
Safia
Clean tidy wear house friendly staff…
Clean tidy wear house friendly staff polite on the phone
20 September 2023
Reply from Access Self Storage - Hemel Hempstead
Hi Sue, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
Always such friendly and helpful staff
Always such friendly and helpful staff. It’s a pleasure storing my items there.
1 September 2023
Reply from Access Self Storage - Hemel Hempstead
Hi Suzana, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
Five stars!
They say first impressions are important and it was obviously a priority for the staff here. From our first contact they couldn't be more helpful- finding the right sized unit, advising about insurance and security, which is excellent and left us with peace of mind. What was good too was the friendly atmosphere engendered by the manager - it made the day we had to move our home into storage much less stressful.
18 July 2023
Reply from Access Self Storage - Hemel Hempstead
Hi Coates, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
Easy and reliable
It took 45 mins to check in- not really sure why! Once checked in, all fantastic. Have used them before and would again. Thank you!
22 July 2023
Reply from Access Self Storage - Hemel Hempstead
Dear Tania, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team
Helpful friendly staff and a clean
Helpful friendly staff and a clean, well-organised facility.
15 May 2023
Reply from Access Self Storage - Hemel Hempstead
Dear Martin, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
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