I have been using access self storage for years now and the staff are always helpful, especially the Manager she is professional and very respectful. One thing I would like to come back is the 24hour... See more
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Location
Switch locationGloucester Road 80, CR0 2DB Croydon, England, GB
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We have a great experience in the whole process except one issue, the unit we opted will be in ground floor as same was confirmed during the booking but on shifting we found same is in 1st floor. Res... See more
Company replied
Really helpful staff made it easy to book storage from start to finish. It was suggested that I could get the space cheaper with another company. But the storage was really close and convenient. And... See more
Company replied
Thank you (especially to Kinga the manager) for going above and beyond to help me sort out a storage unit during my house sale. Much appreciated. Em
Company replied
Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Gloucester Road 80, CR0 2DB, Croydon, England, United Kingdom
4.2
Great
11 reviews
Replied to 91% of negative reviews
Typically replies within 1 week
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I have been using access self storage…
I have been using access self storage for years now and the staff are always helpful, especially the Manager she is professional and very respectful. One thing I would like to come back is the 24hour service as sometimes its easier going out of working hours. Apart from that great storage.
15 May 2026
Reply from Access Self Storage - Croydon
Hi Keisha,
Thank you for your continued support over the years, it really means a lot to us. We’re delighted to hear the team, especially the manager, has made such a positive impression with their professionalism and care.
We appreciate your feedback regarding 24-hour access and will be sure to pass this on. Thanks again for your kind words!
Reply from Access Self Storage - Croydon
Thank you for your kind feedback, Howard.
We are delighted to hear that you experienced good customer service. Providing a helpful and positive experience for our customers is always our priority.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Staff excellent
Staff excellent, very smooth onboarding. A few technology teething issues, nothing major.
29 November 2025
Reply from Access Self Storage - Croydon
Hi Chris,
Thank you for your kind feedback! We’re glad to hear the onboarding went smoothly and appreciate your patience with the minor tech issues. It’s great to know our staff made a positive impression.
Access Self Storage
We have a great experience in the whole…
We have a great experience in the whole process except one issue, the unit we opted will be in ground floor as same was confirmed during the booking but on shifting we found same is in 1st floor. Rest the support from Customer Service & supporting staff are outstanding.
Thanks
19 November 2025
Reply from Access Self Storage - Croydon
Hi Anil,
Thank you for sharing your feedback. We’re pleased to hear you had a great overall experience and that our customer service and team were so supportive. We’re sorry about the mix up with the unit location and appreciate you bringing it to our attention. We’ll make sure this is reviewed to avoid it happening again.
Access Self Storage
Very friendly staff
Very friendly staff, they where so helpful and understanding. They made a terrible move pleasant...
2 August 2023
Reply from Access Self Storage - Croydon
Hi Sham, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
Great Staff
Great Staff. Great space. Lots of issues with Access Codes. Out of Hours Emergency response was poor.
27 July 2023
Reply from Access Self Storage - Croydon
Hi Patricia, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
Really helpful staff made the whole process so easy
Really helpful staff made it easy to book storage from start to finish. It was suggested that I could get the space cheaper with another company. But the storage was really close and convenient. And the staff were brilliant and couldn't find fault. It's refreshing to find staff who are responsive to customers needs
8 February 2023
Reply from Access Self Storage - Croydon
Dear Jacquie, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Customer Service Team
The worst
The unit was dirty, the facility itself was very very dated and old. The person showing me around was rude. I’ve been to and used many storage facilities. This was by far the worst
4 March 2023
Reply from Access Self Storage - Croydon
Dear Makayla, we apologise that you have not had a positive experience. If you wish to discuss this with us please email customerservices@accessstorage.com
The manager and staff are very friendly…
The manager and staff are very friendly and attentive
29 September 2022
Reply from Access Self Storage - Croydon
Hi Naimo, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
Thank you (especially to Kinga the…
Thank you (especially to Kinga the manager) for going above and beyond to help me sort out a storage unit during my house sale. Much appreciated. Em
6 October 2022
Unprompted review
Reply from Access Self Storage - Croydon
Dear Emmeline, thank you for your review. We value all feedback from our customers and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
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