t’s always a pleasure experience at Access Storage Bristol. A big thank to Lauren, who always makes everything easy for us. She ensures everything is in line prior to check-in and is always in touch f... See more
Company replied
Location
Switch locationWinterstoke Road, BS3 2LG Bristol, England, GB
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See what reviewers are saying
We had an amazing, easy experience storing some items in the access self storage unit in Bristol. We recently removed our items and close our account and Aaron was very helpful with the process and... See more
Company replied
Apart from location and range of unit sizes, good customer service is essential. The customer service team and manager at this branch were very friendly and helpful. They helped me work out the best u... See more
Company replied
Pretty good so far, helpful staff, clean premises, and straightforward systems to access your unit. Myself and my movers did notice a damaged ceiling tile in my unit, but this was noted at the time by... See more
Company replied
Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Winterstoke Road, BS3 2LG, Bristol, England, United Kingdom
4.7
Excellent
45 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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The staff were extremely helpful and…
The staff were extremely helpful and kind and the storage facility is extremely well kept and secure
23 May 2026
t’s always a pleasure experience at…
t’s always a pleasure experience at Access Storage Bristol. A big thank to Lauren, who always makes everything easy for us. She ensures everything is in line prior to check-in and is always in touch for any necessities. Excellent customer service every time and Real Asset!
24 May 2026
Reply from Access Self Storage - Bristol
Thank you so much for your kind review! It’s always a pleasure to hear about the positive experiences at our Access Self Storage stores.
A special thank you for mentioning Lauren - we’re delighted to hear how helpful and proactive she has been in making everything run smoothly for you. She truly is a valuable member of the team, and your feedback means a lot.
We really appreciate your continued support and look forward to assisting you again in the future!
Best regards,
Access Self Storage
Easy and Simple Experience.
We had an amazing, easy experience storing some items in the access self storage unit in Bristol. We recently removed our items and close our account and Aaron was very helpful with the process and answered any questions we had.
Thank you Aaron - a great member of you're team!
17 May 2026
Unprompted review
Reply from Access Self Storage - Bristol
Thank you for your fantastic review! We’re so pleased to hear that you had such an easy and smooth experience storing with us at our Bristol storage facility.
It’s great to know that Aaron was able to assist you throughout the process and answer any questions you had - we’ll be sure to pass on your kind words to him. He’ll be delighted to hear your feedback!
We really appreciate your support and hope to assist you again in the future if needed.
Best Regards,
Access Self Storage
Great service from Access Storage
Great service from Access Storage. Both Aaron and Brandon were so helpful and patient it made a stressful situation stress-free!
18 May 2026
Unprompted review
Reply from Access Self Storage - Bristol
Hi Charlotte,
Thank you for your lovely feedback. We’re so pleased to hear Aaron and Brandon were able to support you and make a stressful situation feel much easier.
We really appreciate your kind words!
Self storage at its best
Aaron was very helpful and the second time we visited the staff were just the same. Easy to use facility and very clean and well maintained.
31 March 2026
Reply from Access Self Storage - Bristol
Thank you for your wonderful feedback, Lisa.
We are delighted to hear that your experience at our Bristol store was so positive. It is fantastic to know that Aaron and the rest of the team were consistently helpful and welcoming on both of your visits. We are also pleased that you found the facility easy to use, clean, and well maintained.
Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience.
Very friendly and flexible staff
28 March 2026
Reply from Access Self Storage - Bristol
Thank you for your kind feedback, Graham.
We are delighted to hear that you found the team at our Bristol store to be very friendly and flexible. Providing a welcoming and accommodating experience is something we always strive for, so it is wonderful to know this was reflected during your visit.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
I met your manager Aaron he was so…
I met your manager Aaron he was so professional friendly and knowledgeable, he answered all my questions with ease and put me at ease leaving my items in the care of Access Storage. Aaron thank you once again, it's the first time I am using a Storage unit and I will definitely recommend Access Storage because of the service I received from Aaron. Aaron is a credit to Access Storage. Give Aaron a pay increase he deserves it 💯 %
19 February 2026
Reply from Access Self Storage - Bristol
Hi Ingrid,
Thank you for such fantastic feedback.
We are delighted to hear that Aaron made your first storage experience such a positive one. Professional, friendly, and knowledgeable is exactly what we hope every manager represents, and it is wonderful to know he put you at ease.
Your kind words will certainly be shared with him, they will mean a great deal. We truly appreciate your recommendation and are so pleased you chose Access Storage.
Access Self Storage
Reply from Access Self Storage - Bristol
Hi Paul,
Thank you for the brilliant feedback.
Slick, agile, clean, and secure is exactly what we aim to be, so it is great to hear that reflected in your experience.
We appreciate you taking the time to share it.
Access Self Storage
Super easy to set up with very helpful…
Super easy to set up with very helpful staff!
14 February 2026
Reply from Access Self Storage - Bristol
Hi Elliot,
Thank you for your feedback.
We are so pleased to hear that everything was super easy to set up and that the team were helpful throughout.
We appreciate you taking the time to share your experience.
Access Self Storage
Super easy to organise for buisness…
Super easy to organise for buisness storage , staff were very friendly , good location as well
15 February 2026
Reply from Access Self Storage - Bristol
Hi Harry,
Thank you for your feedback.
We are delighted to hear that arranging storage for your business was super easy and that the team were friendly and helpful. It is also great to know the location works well for you.
We really appreciate you taking the time to share your experience.
Access Self Storage
Reply from Access Self Storage - Bristol
Hi!
Thank you for your feedback.
We are pleased to hear that you found everything easy to use and that support was available when needed. That is exactly the balance we aim for.
We appreciate you taking the time to share your experience.
Access Self Storage
The staff are helpful
The staff are helpful, friendly and knowledgeable and respond quickly to queries by email, phone or in person. The units are modern and easily accessible and trolleys are always available. The access code system, once you get used to it, makes the use of the storage facility at all times of the day or night feel safe and secure. The available toilet is warm and clean!
15 October 2025
Reply from Access Self Storage - Bristol
Hi Catherine,
Thank you for such a thoughtful review.
We are delighted to hear that the team have been helpful, friendly, and knowledgeable, and that they respond quickly across email, phone, and in person. It is also great to know you find the units modern and accessible, with trolleys readily available.
We are especially pleased that the access system helps you feel safe and secure, and we will happily take the compliment about the warm and clean toilet too. Thank you for taking the time to share your experience, it really means a lot to us.
Access Self Storage
Great staff well trained and able to…
Great staff well trained and able to look after you and your stuff was a pleasure dealing with such excellent customer service.
27 December 2025
Reply from Access Self Storage - Bristol
Hi Simon,
Thank you so much for the fantastic feedback. We’re really pleased to hear you felt well looked after and that our team made such a positive impression. Providing excellent customer service and taking great care of our customers and their belongings is exactly what we aim for, so it’s lovely to know this came through. We truly appreciate you choosing us.
Access Self Storage
Simple and easy
Simple and easy
The core purpose of self storage at a cost with no frills is very important and easily understood by customers.
28 December 2025
Reply from Access Self Storage - Bristol
Hi Coneti,
Thank you for your thoughtful feedback. We’re glad to hear you found the process simple and straightforward, that’s exactly what we aim for.
Access Self Storage
It was pretty easy to rent the storage…
It was pretty easy to rent the storage container and the move in process was smooth and easy.
What was more problematic was the insurance cover for the items being stored. The quote from Access was pretty high (in my opinion) for the value of the goods being stored. I managed to get a much better policy, with higher cover, for £10 less per month
3 December 2025
Reply from Access Self Storage - Bristol
Hi Tracie,
Thank you for your feedback. We’re really pleased to hear that renting your unit and moving in was smooth and easy.
Regarding insurance, we completely understand your point. While we do offer our own cover for convenience and peace of mind, customers are always welcome to arrange their own alternative policy, provided it meets our storage requirements.
We appreciate you sharing your experience and are glad everything else went well.
Access Self Storage
Very efficient and clean...
31 October 2025
Reply from Access Self Storage - Bristol
Hello!
Thanks so much for the 5 stars! Great to hear you found everything efficient and clean, that’s exactly what we aim for!
Access Self Storage
Reply from Access Self Storage - Bristol
Hi Tyler-Ann,
Thanks so much! We’re really glad you had an excellent experience with us 🙂
Access Self Storage
Such a great service Lauren Farr was…
Such a great service Lauren Farr was fantastic! She went above and beyond to help me. I will totally be using your services again.
24 October 2025
Reply from Access Self Storage - Bristol
Hi Sophie,
Thanks so much for your wonderful feedback! We’re delighted to hear Lauren went above and beyond to help, she’ll be thrilled to see your kind words. We really appreciate your support and look forward to seeing you again!
Access Self Storage
Pretty good so far.....
Pretty good so far, helpful staff, clean premises, and straightforward systems to access your unit. Myself and my movers did notice a damaged ceiling tile in my unit, but this was noted at the time by the staff member, and I was urged to take a photo which I did.
19 October 2025
Reply from Access Self Storage - Bristol
Hi Toby,
Thanks so much for sharing your experience! We're really glad to hear you’ve found everything clean, easy to use, and that our team was helpful on the day. Appreciate you noting the ceiling tile too — now that our team’s already aware we'll make sure everything stays in great shape for you.
Access Self Storage
Totally seamless experience
Totally seamless experience. Thumbs up to the entire team
9 September 2025
Reply from Access Self Storage - Bristol
Hi Day,
Thank you for your wonderful feedback. We’re so pleased to hear that everything went smoothly and that our team made your experience a positive one. Delivering secure, hassle-free storage with excellent service is what we strive for, and it’s great to know we’ve achieved that for you.
Access Self Storage
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