Absolute Collagen Reviews 

4,272
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 632 reviews, reviewers had a great experience with this company. Regular customers frequently mention that the liquid collagen products are very easy to take and genuinely help improve overall skin, hair, and nail health. Many buyers also deeply appreciate the fast and reliable delivery service, noting that orders always arrive safely on time and are securely well-packaged. However, some reviewers were not happy with the subscription system, mentioning ongoing difficulties with managing automatic renewals, pausing deliveries, or unexpected account charges. A few consumers also noted that the taste of certain drink flavors was quite unpleasant or that specific skincare items caused unwanted skin irritation.

What people talk about most

Product

Users describe positive interactions with product, highlighting that it is easy to take and incorporates well... See more

Quality

Reviewers mention positive feedback about quality, noting that the products are fantastic and practical to... See more

Subscription

Clients share ambiguous opinions on subscription, highlighting both smooth setup experiences and frustrating... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the team for... See more

Delivery service

Customers report positive experiences with delivery_service, highlighting that packages consistently arrive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Deliveries excellent arrives perfectly on time. Easy to take, packaging really good makes it easy to take and remember. As far as improvements to my skin I haven’t noticed anything dramatic but I... See more

Company replied

Rated 4 out of 5 stars

Great Collagen sachets and a modern professional company that provides a great service. Quick and easy to set up product subscriptions via the easy to use website. Reasonably priced products which are... See more

Company replied

Rated 4 out of 5 stars

There’s seems to be a lot more collagen supplements available at the moment.The cost of Absolute collagen has increased (same as everything) So why should I continue to used your products. Don’t seem... See more

Company replied

Rated 4 out of 5 stars

The marine liquid collagen sachets are easy to use. I changed to raspberry flavour, its easy to swap to other flavours, there are 3 to choose and reschedule deliveries around holidays or edited... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics Store
  5. Hair Product Store
  6. Vitamin and Supplements Store

Written by the company

The UK's original collagen experts  bring you the cleanest collagen in the game - with a dose that truly delivers. 8,000mg of premium, hydrolysed collagen in every supplement dose and award-winning skincare and haircare collections for absolute results on skin, hair, nails and body. Proven. Pure. Powerful formulas. Trusted by experts. Backed by science. Loved by over 100,000 happy customers. Driven by product, people and planet. A B-Corp® certified business, Absolute Collagen is built on integrity, transparency and authenticity, backing women to age powerfully through efficacious, ethically and sustainably sourced beauty and wellness products - and a loud, unwavering commitment to visibility, representation and empowerment.


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(4,272)

602 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

A great project to take

A great project to take, arrives on time but a little expensive for me at the moment but again a great product to take and taste amazing to ❤️

16 May 2026
Absolute Collagen logo

Reply from Absolute Collagen

We appreciate your kind words about our product's taste and timely arrival. We understand your concerns about the price, and we're glad you still enjoyed it.

Rated 5 out of 5 stars

Have only been using the powder 1 month…

Have only been using the powder 1 month but already my skin feels smoother and looks brighter . Excited to see what the results will be after 12 weeks . Got complementary shampoo conditioner and face cream for signing up to subscription they are really good aswell . I’ve used other collagen powders before and didn’t really notice much difference but will definitely continue with this one . I put mine in my morning coffee can hardly taste it and mixes so easily no lumps .

16 May 2026
Absolute Collagen logo

Reply from Absolute Collagen

We are so happy to hear you're already seeing such positive changes in your skin after just one month! It's wonderful that our collagen powder is working so well for you, especially after trying others. We're also delighted you're enjoying the complementary products. We appreciate your feedback!

Rated 5 out of 5 stars

Resty did a very good job when it comes…

Resty did a very good job when it comes to consultation & detailed advise of the procedure..

16 May 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

We're so glad to hear you received detailed advice and excellent consultation. Thank you for your kind words!

Rated 2 out of 5 stars

Too expensive!

Good product, but simply far, far, far, far too expensive! Initial deals okay, but very trappy into a subscription that is difficult to cancel requiring you to remember to skip.

There is a plethora of alternatives equally as good. No need for your collagen supplement to cost more than £1 a day.

If they did 30x Sachets for £32.99 monthly subscription they could be market leaders, but at almost £1,000 a year, nah, totally outrageous pricing. Lovely branding though, I like the yellow.

15 May 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Jonathan,

Thank you for your feedback. We're so sorry hear that your experience hasn't been positive!

We appreciate all feedback that we receive, so please rest assured that this has been passed on.

If you wanted to discuss your account further, please get in touch with our customer service team by emailing care@absolutecollagen.com.

Rated 5 out of 5 stars

Loved the product

Loved the product, but stopped purchasing as too expensive.

7 June 2025
Absolute Collagen logo

Reply from Absolute Collagen

Hi Lynn,

Thank you for your feedback.

We're so sorry to hear of your concerns, and we appreciate your kind words about our product.

Rated 5 out of 5 stars

Great subscription…looking forward to seeing the results

Subscription always delivered on time and in perfect condition. Looking forward to seeing the results. Website easy to navigate and if I need to push an order back, it’s really easy to do. Thank you x

5 May 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Susan,

We're happy to hear that your subscription is always delivered punctually and in excellent condition! We're also glad the website is easy to navigate. Thank you for your positive feedback.

Rated 5 out of 5 stars

Absolutely brilliant

I have been taking this collegan for 5 weeks and already the dark under my eyes is fading which is absolutely great.
I really love the face creams and had comments from other people that my skin is looking bright and healthy... absolutely delighted !

12 May 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Catherine,

We're happy you find the collagen drink quite nice and that our face creams are great. Thank you for your positive feedback!

Rated 5 out of 5 stars

current interaction with an individual..

current interaction with an individual..

4 May 2026
Absolute Collagen logo

Reply from Absolute Collagen

We appreciate you sharing your experience with us. We value your feedback and will use it to improve our interactions.

If you did require any support, please feel free to reach out to our Customer Service Team by emailing care@absolutecollagen.com!

Rated 3 out of 5 stars

Only giving 3 stars as I tried to…

Only giving 3 stars as I tried to cancel my subscription on line and it doesn’t allow you. You need to call a phone number which doesn’t make it as convenient.

7 May 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi there - thank you for taking the time to leave us your review.

We ask our customers to get in touch if they wish to cancel as we love speaking to our Absoluters and really appreciate the feedback, if we can help in anyway we always want to, so sorry that this caused an inconvenience to you.

If you are not able to call you can of course email us anytime! I've asked a member of the team to reach out to you to make sure that your subscription is cancelled!

Rated 5 out of 5 stars

Really love this product

Really love this product

4 May 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Joanne,

We're so glad you love it! Thank you for sharing your positive experience with our product; we appreciate it greatly.

Rated 5 out of 5 stars

I have been using this product for just…

I have been using this product for just over a year now. My hair and skin is definitely better since I started. 🙂

12 May 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi Mandy,

We're happy to hear that you've had a positive experience with our product for over a year! We appreciate you sharing how it has improved your hair and skin.

Rated 1 out of 5 stars

Issues with Refund / Lack of Customer Service

I am extremely disappointed with my experience with Absolute Collagen.

What started as simply trying the hair collagen somehow resulted in me being notified that I was due to receive a full month’s supply under what appeared to be a subscription arrangement that I had no intention of signing up for.

I contacted Absolute Collagen immediately to cancel it, but received no reply — and then the order arrived anyway, alongside my usual collagen delivery.
I contacted them again, cross at this point, only to be told that I could not return the products due to “health and safety regulations” or similar excuses. It was only after I complained that they finally agreed to accept the return.

To avoid any excuse for rejecting the refund, I returned BOTH products unopened. The parcel was delivered to them two weeks ago, yet I have had to send three separate emails simply asking when my refund would be processed. After all that chasing, the response I finally received last Friday was:

“Once the warehouse will process your return a refund will be issued.”

Not only does that barely make sense, but why has it taken a fortnight for a returned parcel to even be processed? And why was I ignored repeatedly before receiving such an unhelpful response?

It is very disappointing, and time wasting. It doesn’t pass for any form of customer service. The product could have been stopped from being sent and since 22 April, I have been out of pocket GBP120 and waiting for my refund.

11 May 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi Robyn,

Thank you for your feedback. I'm sorry to hear that you've not had a positive experience.

Please rest assured that the concerns that you have raised will be reviewed further. I've requested some further information to help us locate your account and assist you further, as we're not able to locate your account based on the information we currently have.

Once we have received this information, please rest assured that a member of our team will be in touch as soon as possible. Alternatively, please feel free to email us at care@absolutecollagen.com, and a member of the team will get back to you.

Rated 5 out of 5 stars

Superb products that really work

Superb products that really work. I have been a customer for many years now and would recommend them to anyone

10 May 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Eve,

Thank you for your feedback! We're happy to hear that our products work well for you. Thank you for being a loyal customer for many years, and for recommending us to others.

Rated 2 out of 5 stars

The pouch does not last the 28 days

The pouch does not last the 28 days, 21 tops so run out before next delivery. Either the pouch size is not accurate or the scoop is too big, either way not a monthly subscription

9 May 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Claire,

Thank you so much for bringing this to our attention! We're sorry that this has happened, and we would love to discuss this further with you.

Please reach out to our Customer Service Team on care@absolutecollagen.com, and someone will be in touch!

Rated 5 out of 5 stars

Great products

Great products - both skin care and collagen supplements are effective

27 March 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Soo,

We're happy to hear that our skin care and collagen supplements are effective for you. Thank you for sharing your positive experience with our products!

Rated 5 out of 5 stars

Friends say that i am glowing

Friends say that i am glowing. The product is so easy to take

30 April 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Delyth,

We're so happy to hear that you find our product easy to take and that your friends notice a positive change.

Thank you for sharing!

Rated 5 out of 5 stars

Skin care

I was initially about to leave a review but in doing so I have read so many bad reviews. This is causing a red flag for me despite my initial desire to come on and give good feedback. I will however leave my original review which is why I came onto the site but now that I have read all the other negative reviews it’s made me wary so I will be proceeding with caution and I will revisit this page of my opinion changes in the future.

Original review - I’ve been using the collagen supplement for about 6 weeks now, and I received the mini skincare set as a free gift with my subscription. I honestly wouldn’t have chosen it for myself.

I rarely leave reviews, but this product has genuinely impressed me so much that I felt compelled to which doesn’t happen often

The face cream and eye cream are both absolutely beautiful to use. The textures feel incredibly luxurious, they absorb effortlessly, and they leave my skin feeling deeply nourished without any heaviness or residue. What stands out most is the visible difference in how my skin looks—there’s a healthy, radiant, “well” quality to it that I don’t usually get from skincare.

It’s rare for something I didn’t even intend to buy to make such an impact, but this set has genuinely won me over. I will definitely be purchasing it again and would highly recommend it.

9 May 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi Fiona,

Thank you for your feedback! We appreciate you taking the time to share your initial thoughts with us.

We're so glad to hear that you enjoyed the skincare set we sent out!

Rated 3 out of 5 stars

Not long starting using this collagen

Not long starting using this collagen. I cannot stomach bovine so have the marine powder. Not sure that I’ve noticed any improvements yet and I’m not too keen on the taste. Leaves a strange taste in your mouth.

7 May 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Hayley,

We're sorry to hear that you aren't getting on with the taste and texture.

If you are not doing so already, mixing the supplement with foods and drinks of your preference is the perfect solution! This also doesn't reduce the effectiveness of the product.

If you’re still unhappy with the flavour when mixed in with a drink, we recommend that you switch out your current flavour via your Account Page. We know that everyone’s taste buds are different, so we’ve ensured to offer more than one flavour option including Lemon, Mango & Pineapple and Raspberry in our Liquid Supplements!

Should you wish to discuss your AC Journey in the future, don't hesitate getting in touch!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look