I am extremely disappointed with this purchase. I ordered Karl Lagerfeld swim briefs, but as soon as I opened the package, I noticed that the original tag had been cut off. This was never mentioned... See more
Company replied
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See what reviewers are saying
Extremely transparent with the policies and prices, great deals, super easy shipping and returns.
This company is really bad and really unprofessional. I ordered shoes which were discounted, which then I recieved completely different shoes from what i ordered. I called them and asked for solution,... See more
Company replied
I bought Teva sandals online from About You (NL), they arrived two days later, spotless, the right size and colour, no issues whatsoever. Very happy! I was a bit cautious to order from About You due t... See more
Company details
Written by the company
Bestel jouw favoriete items vandaag nog bij ABOUT YOU. Gratis verzending* & retour! · Meer dan 2.000 merken · 30 dagen bedenktijd
Contact info
3.0
Average
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Being sued by pacemaker coats for…
Being sued by pacemaker coats for using our registered business in Australia.ill get $$$$$ from about you .Never deal with about you...no business address
30 August 2024
Unprompted review
Reply from ABOUT YOU Nederland
Hey Bobby,
Thank you for your review. I'm sorry to hear you're being sued. I don't fully understand what About You has to do with with a lawsuit from pacemaker, but if you'd like to get help with your situation I would recommend to you reach out to our customer service with all important details, so they can help you.
I wish you a great weekend ahead!
Kind regards,
Alex from ABOUTYOU
The worst website I have ever used
The worst website I have ever used , u place orders money taken & you dont receive your order has happened to me 6 times in the last few weeks, there customer service is apauling...worse ever..my score is
-50 /50, now that's bad,.treat ur customers with respect
28 August 2024
Unprompted review
Reply from ABOUT YOU Nederland
Hey Lor,
Thank you for your review. I'm sorry to hear you're not happy with our services. Unfortunately our customer service was very busy and that's why it could be you had/have to wait longer than normal for a response. In case you called the customer service, I recommend sending them an email. If you tried contacting them by email already, I recommend calling them. This way you'll be directed to a new agent and this person can have a fresh look at your problem and help you solve it.
I hope I informed you well and we hope you'll consider giving us a second chance in the future.
Kind regards,
Tom from ABOUTYOU
I ordered products at a discount
I ordered products at a discount, the payment was made, the money are still blocked and they canceled the order because they had wrongly displayed price. Unprofessional, they should have sent the orders if they made a mistake!
1 August 2024
Unprompted review
Reply from ABOUT YOU Nederland
Hey Erika,
Thank you for your review. I'm sorry to hear your order has been cancelled. Unfortunately this is something our system does automatically once it discovered a technical mistake.
If you're still interested in the items, you can of course still order them via our webshop.
I hope you'll give us a second chance in the future and we'll see you again.
Kind regards,
Hanneke from ABOUTYOU
Totally Untrustworthy
I order something almost 4 weeks ago. The money was deducted from my account but the order never arrived. I have emailed them on numerous occasions but they have completely ignored all communication from me. I am so sorry I did not read reviews here beforehand as I would not have ordered anything from them. My experience does not appear to be unique. I would not recommend About You whatsoever.
29 July 2024
Unprompted review
Reply from ABOUT YOU Nederland
Hey GK,
Thanks for your review. I'm sorry to hear you haven't received your order yet and didn't get any reply from our customer service. I advise you to call our customer service, this way you're sure you'll speak to someone.
Currently our customer service team is very busy and unfortunately sometimes very late in replying. I'm sorry you had this experience with us.
I hope I informed you well and wish you a nice weekend ahead.
We hope you'll give us a second chance and we'll see you again in our webshop in the future.
Kind regards,
Rick from ABOUTYOU
Good evening Please what's going on…
Good evening Please what's going on with my order? For over one now I haven't received anything from you guys. Can please return my money ASAP Thanks.
6 July 2024
Unprompted review
Reply from ABOUT YOU Nederland
Dear Richard,
Thank you very much for your response. I’m sorry to hear that you haven’t received any updates or notifications about your order. I recommend contacting our customer service, as they have a better understanding of what might have gone wrong and how they can assist you further. I apologise for the inconvenience, and I hope the issue is resolved as soon as possible. I wish you a pleasant day.
Kind regards,
Herman from ABOUT YOU
Worst service ever
Worst service ever. Always makes mistakes on the returns. I have been following up on 1 particular return that I made back in July 2023. I returned all the clothes, even provided the slips from the post office and the company claims to not have received 2 items. I have provided all the proof that I can possibly provide, which is the post-office confirmations and the company still refuses to give my money back. It is not my problem that they have the worst tracking system for returns. They have literally stolen. On another return, after so many times of going back and forth, they were supposed to send back 5 amounts and only have sent back 2 so far. I had to bring it to their attention again, after which they said they are going to check with their finance department if the money was sent back or not. This is ridiculous that after I make a return, I need to babysit or run after you to return my money!!!!!! Aboutyou, I expect that you will honor the proof that I have provided alongwith the affidavit, because now you are simply not being an honorable company. I as a customer have sent you affidavit, a million emails and the necessary proof and you are simply disregarding it.
12 August 2024
Unprompted review
Reply from ABOUT YOU Nederland
Dear Sheetal,
Thank you very much for your message. I’m sorry to hear that it’s been reported that your package hasn’t been received by us. I hope this issue is resolved as soon as possible, and I sincerely apologise for any inconvenience. I wish you a pleasant day.
Kind regards,
Herman from ABOUT YOU
My order was wrong twice
My order was wrong twice, they got my return wrong twice also, 2 months since the original order and I still don't have the right product anf money back for the orders were they sent the wrong item
11 August 2024
Unprompted review
Reply from ABOUT YOU Nederland
Dear Mihai,
Thank you very much for your feedback. I’m sorry to hear that your order and return have gone wrong twice and that you still haven’t received the correct item or your money. I recommend contacting our customer service, as they can better look into what exactly went wrong. I hope the issue will be resolved as soon as possible. My apologies for this inconvenience, and I wish you a great day further.
Kind regards,
Willem from ABOUT YOU
Delivery requires improvement
Delivery could be improved, still takes longer compared to other concurrents.
2 August 2024
Unprompted review
Reply from ABOUT YOU Nederland
Dear Vivi,
Thank you very much for your feedback. We will carefully consider your feedback and will strive to deliver our packages even faster to our customers in the future. Once again, thank you for your feedback, and I wish you a great day further.
Kind regards,
Tom form ABOUT YOU
You don't deserve a single star!
They had big discounts on 01.08.2024, for about 2 hours, during which I managed to make 2 orders, including my sister and other friends. A day later, they started sending emails saying that our orders are being canceled due to technical reasons. It is not our problem that they have technical problems. They realized that they had too big discounts, after which they started canceling all the orders. Unfortunately, they are not serious, they should have assumed the technical problems, not throw them in our burden, canceling our orders. Shame on you About you!
1 August 2024
Unprompted review
Reply from ABOUT YOU Nederland
Dear Georgiana,
Thank you very much for your feedback. I’m sorry to hear that your order was canceled and that you missed out on the discount as a result. I recommend contacting our customer service team to inquire if there might be a solution available. I hope the issue gets resolved as soon as possible, and I apologize for the inconvenience. Wishing you a great day further.
Kind regards,
Jamal from ABOUT YOU
Very good service
Hi, I read some bad comments for aboutyou..and I don't know why... it was so smooth to order and delivered fast and the product was perfect and meet my expectations.. company is recommended..
8 August 2024
Unprompted review
I order a bag but i havent received any…
I order a bag but i havent received any tracking number or email after i pay it.How can i possibly track my order..it didnt reflect in my orders..i already paid it.
4 August 2024
Unprompted review
Dirty shoes
I ordered white Converse . They sent me dirty shoes . This shoes had a yellow color. I don't recommend this shop . I am dissapointed
26 July 2024
Unprompted review
Reply from ABOUT YOU Nederland
Dear Agnieszka,
Thank you very much for your feedback. I am sorry to hear that you received dirty shoes. I suspect that the cause of this could be that your item had previously been worn by someone and then returned, without proper inspection to ensure the shoes were in good condition for resale, but I cannot say for sure what the exact cause is. I recommend contacting our customer service to inquire how this could happen. I also advise you to return your shoes so you can get a refund.
We always strive to provide our customers with the best service, but unfortunately, we did not succeed this time, and for that, I apologize. I hope you give us a second chance because we would love to see you back on our webshop.
I wish you a pleasant day.
Best regards,
Herman from ABOUT YOU
Don't trust ABOUT YOU
Don't trust ABOUT YOU. They don't take any responsibility if you don't receive you package. They take your money but don't deliver what you order. I'ts ABOUT MONEY not about the customers...
24 July 2024
Unprompted review
Reply from ABOUT YOU Nederland
Dear Eric,
Thank you very much for your feedback. I am sorry to hear that you had a bad experience with our services. I recommend calling our customer service and explaining exactly what happened. They might be able to find out what went wrong. We always strive to provide our customers with the best service, but unfortunately, we did not succeed this time, and I apologize for that. I hope you give us a second chance because we look forward to seeing you back on our webshop. I wish you a pleasant day.
Kind regards,
Bert from ABOUT YOU
Sneakers never delivered
I bought a pair of sneakers, they sent me the DHL tracking code, but they didn't even send it and then I received an email saying that I had returned the sneakers. Unsurprisingly, the website now showed a value that was 35% more expensive. They didn't ship it so they could sell it for the highest price. Horrible experience. I will never buy anything again.
22 July 2024
Unprompted review
Reply from ABOUT YOU Nederland
Dear Marcos,
Thank you very much for your feedback. I am sorry to hear that your items were automatically returned and that the price of the item increased. I recommend calling our customer service and explaining exactly what happened so they can look into how to assist you further. I apologize for these circumstances. We strive to provide our customers with the best service, but unfortunately, we did not succeed this time. I hope you give us a second chance because we look forward to seeing you back on our webshop.
I wish you a pleasant day and hope you get help as soon as possible.
Kind regards,
Gert from ABOUT YOU
Absolute worst experience
The absolute most terrible refund policy. Received an order with 1 item to much to start with. In the afternoon of 14.06.2024 i tried on all the items and kept 3 items. Send the rest back without even wearing it, now they email me one of the items is damaged?! I kept items worth of €76 bur because of their terrible refund policy they now somehow charge me €260 for god knows what other items because i send back everything else. My advise is never order at this store because its an absolute scam!
1 July 2024
Unprompted review
Reply from ABOUT YOU Nederland
Dear T,
Thank you so much for your feedback. I'm sorry to hear that you didn't have a good experience with your return. I completely understand your frustration. I advise you to call our customer service, as they can check what went wrong with your returned items. I hope they can assist you as quickly as possible. We hope you give us a second chance because we would love to see you back on our webshop.
Kind regards,
Bert from ABOUT YOU
Professional and on time
I have ordered a shirt on this website, unfortunately it was not the correct size for me, but despite all of these bad comments they were very quick in processing my order and refunding me back.
14 June 2024
Unprompted review
Bad service
It started well. Placed an order on June 17 and it arrived on June 20. Until I opened my package. I ordered sneakers in size 40, but received size 37.5. So I looked for customer service and it turns out it was open until 8:00 PM. I call at 7:30 PM, but nothing... call again, but nothing again. It wasn't until the 3rd time I called that I got someone on the line. Then I explained the situation and according to them the only thing I can do is return the shoes. So I asked if they could send me the right size, because I am entitled to that, but no, that was not possible. I would then have to order the shoes again myself, but now I also have to wait for my return money... We continue. I look up the shoes again and it turns out they are no longer on the website. In other words, because they sent me the wrong size, I now have no shoes, because they are no longer available. Thanks About You.. Now I have no shoes and no money, because I have to wait another 14 days for that.
20 June 2024
Unprompted review
Reply from ABOUT YOU Nederland
Dear Jenske,
Thank you very much for your feedback. I'm sorry to hear that you received the wrong size, and I understand your frustration. It is possible that a mistake was made in the warehouse, resulting in you receiving your item in the wrong size, and I apologize for that.
You mentioned that you had to call customer service to get in touch. Unfortunately, our customer service is currently very busy, which might be the reason why they couldn't answer your call right away. We always strive to provide our customers with the best service, but unfortunately, this time we did not succeed.
I hope you give us a second chance, as we would love to see you back on our webshop. I wish you a wonderful day.
Best regards,
Rick from ABOUT YOU
Haven’t gotten a refund in about a…
Haven’t gotten a refund in about a month (package not received), sent you 2 mails and have only received bot mails back. aynl-545-279084412
14 June 2024
Unprompted review
Reply from ABOUT YOU Nederland
Hey ShiroOfintent,
Thank you for your review. I'm sorry to hear you're waiting so long for a refund and didn't get any personal message back from our customer service yet. Unfortunately our customer service is very busy and therefore it takes a bit longer than normal before you'll receive an answer. I see you've received your order on the 28th of May. In the beginning of June our carrier had some issues with collecting all returned parcels in NL and sent it with a delay to our return warehouse. I can imagine you're parcel was one of them and therefore I ask you to have a bit more patience than normal. Once your return is processed, you'll receive a return confirmation email from us and it will take up to 14 days before you'll receive your refund.
If by 23.06 you still haven't received this return confirmation mail, I suggest reaching out to our customer service again (with a picture of the proof that you've returned the parcel), so they can contact our carrier to find out where your parcel is. Our customer service is currently very busy and therefore it might take up to 2 weeks before you'll receive an answer. But they're working very hard to make sure every problem is getting solved.
I hope I informed you well and we hope you'll give us another change in the future.
Kind regards,
Toby from ABOUTYOU
Scam
I ordered a dress from these people on May 6th 2024. They advised a Delivery Date of May 14th 2024.
I STILL HAVE NOT RECEIVED MY DRESS.
After many emails to them, they have not given me a reasonable explanation as to why I have not received my order. I asked for a refund of my money €105.00. To this end they want more details ie. my date of birth before they can consider returning my money.
All of the above sounds like a SCAM!
DO NOT DEAL WITH THESE PEOPLE
14 May 2024
Unprompted review
Reply from ABOUT YOU Nederland
Hey Doreen,
Thank you for your review. I'm so sorry to hear you still haven't received your dress. I can imagine it was redirected to a parcel shop and returned after it wasn't picked up. This is an issue we've been dealing with the last couple of weeks and it might be that your order was one of the affected orders.
Asking for your personal details is something our customer service needs to do, to make 100% sure it's the right person to refund. In the past we've been dealing with a lot of fraud situations where customers weren't identified well enough, that's why they now have to double check that the refund ends up at the right customer.
I'm very sorry for all the inconvenience, but I hope you'll give us one more chance in the future.
Kind regards,
Tim from ABOUTYOU
Haven’t received my refund
Haven’t received my refund! Order number : aybn-558-276624254. I returned two articles on 22 May : Champion authentic T shirt ( 17,19 Eur and Nike Sportswear Sweatshirt (34,11 eur). I received the confirmation and refund for the t shirt but they stole the Nike Sweatshirt and just kept quite about it. I need my 34,11 eur back as soon as possible otherwise everyone will hear lots of bad reviews about you (me being a youtuber with thousands of followers).
22 May 2024
Unprompted review
Reply from ABOUT YOU Nederland
Hey Hiba,
Thank you for your review. I'm very sorry to hear that you haven't received your full refund yet. First I want to inform you that this review platform is actually for the Dutch webshop. For the Belgian one you can leave your review at TrustedShops.
But! Let me get back to your topic. In our return warehouse, all returns are checked manually, 1 by 1. Even if you've send several items within the same parcel, it can be that they're checked separately, at separate days. Therefore we always advise our customers to wait at least 2 weeks after returning the items and another week after at least 1 item has been processed by our warehouse. You'll know this is processed, because you should have received a return confirmation by email from us.
From the moment your returned item is processed, it depends a bit on which payment method you chose for your order, but it can take up to 14 days until you receive your refund.
I'm kindly asking you to be a bit more patient for the last item. If you didn't receive a second return confirmation by 19th of June, I advise you to contact our customer service (also here: from the Belgian webshop). Please be aware that our customer service is currently very busy and it might take a bit longer than usual until you receive an answer. Luckily an extra task force has started since last week and they're trying their best to work at this backlog.
I hope I informed you well and wish you a nice weekend ahead.
Kind regards,
Tom from ABOUTYOU
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