ABOUT YOU Nederland Reviews 

I cancelled an order within 5 minutes, yet I haven't received a refund. No shipping, no receipt, no product and no money... Almost two months have passed! They're still holding my €220.

Also, they make you cancel your Paypal dispute in order to "be able to refund you", then silence... I've been a customer for so long and I'd have never expected this from them. Never again.

I returned the goods on 12/02/2025. I have not received my money back yet. I called the customer service center, which said they would contact the finance department to find out the reasons for the delay in the money. However, I did not receive an exact date when I would receive an answer. The reason? After a month of delay, it is absurd. It is important to mention that although the contact center responds promptly, it has no function when it comes to helping the customer with payments, and the customer cannot contact other departments. There are also no clear deadlines if the payment is delayed, when the customer will receive an answer, why this happened. According to EU directives, this is mandatory. Why do they need a customer service center then? This shows that the customer is in last place for this company, zero professionalism, zero competitive value.

I trusted them as being among the best. Unfortunately they lie people and that is not right. According their policy, if the product doesn't reach to you (even if yu made a mistake in order address), they return the money or send another product. Well, is not like that. They are just lying to attract people 😞😞

Do not waste your time with customer support they can't do anything. They are just there so the company can say they have a department like that and to keep you busy. I made my first order on the 30th of November 00:10. They gave me an estimate between 5th and 9th of December. I needed the product on the 6th so I called them multiple times. Customer care can't speed up shipments. On the 4th at around 23:15 they managed to ship the product out of their warehouse. 4 working days to get a product out of their warehouse... Of course they updated shipment estimate between 9th and 10th now. Today is the 10th the package did not yet come in possession of my local courier so it's not in the country. I called customer support and they lied about packages stuck with customs... Customs for EU internal shipments, from their German warehouse to my home in Romania there are no more customs. And I bought the last available model of a product so they had to have it in their warehouse.
I asked for my money back and they told me I will have to wait for the local courier to bring the shipment, refuse it, wait for it to go back to their warehouse and then I will get my money back. Overall a waste of time and my money is stuck with this awful company for at least 20 days.
Later edit: unbelieavble :), the dutch website is not happy to be associated with their german colleagues... you are the same company, same garbage management, same failed IT systems, same useless customer support, regardless of country you deliver to😀

I found this website incredibly convenient! I needed to buy a gift for someone who only likes branded items, and I didn’t have time to run around shops. I had no idea what to get, but this site had everything; multiple brands, every type of clothing, and more. On top of that, the prices were much cheaper than I expected, with great discounts. Made my shopping so easy and stress-free! 🙌

I followed up my purchase shipping online, saying it would arrive in 3 working days. By “technical problems” viewed of my shipping details it stopped at the border. I tried to contact them, no answer. In the end it got send back and returned without any notice. I keep trying to contact them, without any reply from their side. It was a big amount I payed. It’s impossible to get in contact with them.

No more shopping with them. Their branch in Poland has defrauded hundreds of customers and is not refunding them for returned goods. I am waiting for a refund for over a month! They keep sending emails saying that the transfer has been made, bur it's a lie. Fraudsters!
Start processing the refund for order aypl-550-347705760!!!!!!

I like this company much better than Zalando for example.
AboutYou has much more options and great sales. I’m happy with my orders this far.

I’ve been waiting for weeks for my order with no updates or communication from the company. Every time I check, the excuse is that their warehouse is too busy — but that’s an organizational issue the employer needs to address, not something customers should have to deal with. I understand this isn’t the fault of the employees, but management needs to take responsibility and fix these delays. This will be the last time I order from this platform, and I’d advise others to be cautious as well.

No confirmation email, 7 days of waiting, they never respond to my emails…
Terrible experience, never again.

Frankly, i would say this’s one of the best online shops i’ve been dealing with, never had held back in any of my orderes, nevertheless, there is some delay in delivery and i reckon this happens everywhere. I’ve ordered so many running equipments and all met expectations and returned two times got refunded easily but a bit late.

I used to be a customer, and everything was fine—I always liked the selection of products and brands. I placed four orders, and always paid upon delivery. I bought some, returned some. It's been a month and a half, and I still haven't received my refund (overall refund ~ 1000 EURO!). Even though my account says refund was processed! Customer support isn't responding—the answering machine keeps sending messages saying the entire team is busy. (It's been a month.) Besides, there's a bug on their website: when returning an order with payment on delivery, they require bank details for the refund. I've entered them multiple times, and each time, after a while, the account field is empty again. I'm not even sure what account the refund will be sent to or where they'll get it from.

We can express our situation here, but that can happen anywhere. Everyone makes mistakes.

However, the difference is how you solve this. “Dearly shirts ordered” come with damage. This is the moment when you disappoint a customer and when you can win a customer. You don't focus on that at all. “Just take a picture and send it as proof (which we don't do anything with then) because you have to send it back anyway and then you might get your money back. You have to order a new one yourself because we can't do this” nice and customer-friendly and sustainable. Just the last time I ordered here.

This website is one of the worst for buying clothes and shoes. I shopped here twice and it was an absolute disaster. Both deliveries were not delivered. One of them said they will be delivered and I had to stay tuned. I waited for three weeks. I couldn't find anything on their website. Every time it only said a link saying that the package is on its way. First it said it was on its way to the country, then it was on its way to the city. After that I had to do some research. I finally found out it was getting delivered by PostNL. I went on their website and it said it was at some delivery point, which I never asked for and they never sent me a message about it. And the package was returned.

I bought Teva sandals online from About You (NL), they arrived two days later, spotless, the right size and colour, no issues whatsoever. Very happy! I was a bit cautious to order from About You due to all the negative reviews, but I'm happy to say I'm one of the lucky ones where everything worked out!

Bought coach bag (times square tabby) while it is known for everyone that coach logo is letter "C" mine came without this letter, it was more sutable as "a" and I have 7 coach bags bought online and in offline stores. This was cheap fake, they do not provide accurate information and only offers to return money in 14 days...

Something negative is undoubtedly going on with this store. I had been their customer for years, and it was always great – fast delivery and quick refunds. My last two returns in July – I still haven’t received a refund, and judging by other customers’ reports, this has clearly become their new practice. I’m sorry I didn’t notice this earlier, and I definitely advise avoiding purchases here. After years of shopping with them, I’m unfortunately ending it, as it’s obvious they are having problems. I just hope I at least get my money back.

I only received a part of my order. The part that should be delivered by DHL (it’s always them) never got here. About You customer service said they would investigate, but after numerous emails, no response from them anymore. I will remove the app and my account and never shop here again.

If you cancel an order, forget about the refund !
I noticed the address was wrong , so I cancelled because I couldn’t change the address after ordering . It’s been more than a month, complained, contacted customer service but nothing helped . No refund , no product , no help ! Am so frustrated with this website and it’s best not to use them at all !!!!

How can someone work in support and absorb so much negativity, constantly lying to customers about refunds? To all the employees in Lithuania or Poland reading this – run from this sinking ship. About You is going bankrupt, and it's very likely that no one will get their money back.

We need public exposure – so that others stop ordering from this company. Let’s create a Facebook group for everyone who hasn’t received their refunds, and organize a collective lawsuit.

If you've also been affected – join in, share your experience, and let’s take action together.