90% of the mugs were damaged and the logo was not etched clean… almost every single mug was damaged and not a quality mug. Extremely disappointing. They must not have “quality control”. Will not buy from company again.
Quality: 1
Value for money: 1
Reply from Able Recognition
Thank you, Blaire, for your feedback, and we’re truly sorry to hear about the condition of the mugs you received. That's absolutely not the standard we hold ourselves to. Our production and quality control managers are already reaching out to request images to better understand what went wrong and ensure this is fully resolved for you.
Your mugs should have arrived in perfect condition, and we're committed to making it right. We appreciate your patience and the opportunity to correct this.
