AbeBooks Reviews 

Deceitful Seller's Ratings + Supports Bookjackers

Seller's ratings on their website are misleading because they are based only on successfully completed transactions. The buyer's experience or any other "normal" star rating criteria are ignored. You (eventually) receive your book = 5 stars!

Abe Books also supports bookjackers!
For example, Greatbookprices is deceptive and "relists" another seller's book from a different platform (eg. on amazon from a different seller on Abe). As a bookjacker, they do not own or stock the book, they are the middleman profiting off a marked for a listing you did not see elsewhere. Because they are not the shipper, this explains the long shipping timeframes with no knowledge/support.

Abe books is a great way to help the world use books efficiently and lower your cost of book buying. I had a poor experience recently, informed AbeBooks of it via "contact customer service" and got a fast reply that was both positive and evidence of upholding quality. Unexpected and much appreciated.

Received 3 books ordered, but 4th has not arrived. The "seller" (Abe is a middle-man) will not respond. I'll order from Amazon in future.

Absolutely NO follow up/through on orders not being fulfilled...

Ordered a book 3 weeks ago and no notification or update. When I finally rang to check, this book that was meant to be coming via Awesome books apparently wasn’t available. Poor service not to even tell me/email me.

Extremely helpful, trying to locate a book that I'd ordered. Nothing was too much for them, and eventually the book was located and sent out straight away.

I picked 3 books, paid, and waited for them to arrive. One book arrived within 2 weeks. The next one arrived about a week later. This second book had a different title and cover photo from the first book,but was the exact same book inside. I called right away and Abe books told me I could return it and choose a different book as a replacement. Their return address is in England and shipping was going to cost me over 3 times more than what I paid for the book. Everytime I contacted Abe books I got an email response from a different person. After about 12 emails they finally said they would refund my money for that book and credit my account. About a month later, I saw that the finally made it right.

AbeBooks used a third party company, Thriftbooks, to fulfill my order. They send the wrong book. Not only was it disappointing not to receive my book, I also had to pay $9.16 in for envelope & postage. They made no effort to try and get me the correct book. I am frustrated and out $9.16 for their mistake. They point the finger at Thriftbooks, Thriftbooks points the finger at them

Ordered a used book that was supposed to come from Greenworld books in Arlington, TX. Never received it. No one at Abebooks or at the seller has replied to my questions. I think its a scammers' site now. Do not use.

Tried out this company and purchased a book that said it came with a bag (important because this was a pacifier elimination book where the bag is the main tool for this). The book arrived without a bag, so I contacted customer service, asking for the bag to be sent, or a deep discount since I will have to make/source this bag. They said that I can process a return and they will reimburse me once that is activated. I did so and am now being prompted to send this back WITH MY OWN MONEY in order to get my money back.

I attempted to contact customer service multiple times and now realize it’s just bots or real people with only not answers, because every reply is the same— it apologizes and says I have to process a return, even though I have one processed.

It is absolutely infuriating to not have a human answer me with any sort of indication that my previous emails had been read.

Buy at your own risk, and do not expect any form of customer service.

I ve bought a book from France. It was supposed to be in excellent condition. The book is awful and disgusting. I can't send it back because the price to send the because is 2X the price I paid

do most of my reading digitally these days, but like having a few refernce books on my shelves, along with old favourites, Abe had exactly what I needed, and no fuss, one of the books came today, like new, for a fraction of the cost. Very happy.

Should have known scam site book was to be here today never showed thank God it was cheap

I have ordered many many books from abes books an cannot remember any problems.they have very hard to find books an shipping is no higher than any other.i am shocked to see so many bad reviews.abes always came through for me.

Despite updating my address, the company sent my books to the old address. After going round and round trying to find someone to contact, I realized there’s no way of contacting these folks. They lost a customer.

I have never received my book, which was ordered in June already and supposedly would have arrived on the 8th of September. Logged in and it does not even recognise my order number or my buyer history. No where to contact anyone. Do not waste your time and money to buy from them

UPDATE- They have issued a refund and told me I do not have to return the book, so I have adjusted my review to indicate good customer service

I was sold a book that was supposed to be in 'good' condition but the copy i received was torn/damaged on both the front and back, stained and had something that looked like melted chocolate on it. It is definitely not 'good' condition and by most standards, not even acceptable. I've ordered books from other online sellers with no issues but will stay away from Abe. This was my first and last order with them

Ordered a book recently. Failed to arrive - looks like the post office delivered to the wrong address. Neither PO or Abe responding to requests for further information.

I attempted to order a book, the delivery was late and the book was wrong copy from what i ordered.There was not an option to get correct copy,i returned book and was not reimbursed for the postage of the return. I will not use ever again, poor customer service

I was ready to place an order for five books, but changed my mind when the shipping rates were higher than the value of the books. Not sure why: there are options out there, and I've purchased dozens of books from Abebooks in the past with only two cases of not receiving books. That was in the past but the chance of future orders from me looks bleak because of shipping costs.