Don't Call ABC Cooling and Heating
I called Mike about a month after his workers installed my $6,500 AC unit. The upstairs back bedroom was not cooling when the temp was set to 73; it was barely blowing. The very first thing he said was: What temperature is it set on?" Subsequent conversations were a downhill spiral. He never once responded with a 'let me take a look, that shouldn't be happening."
Obviously, the concept of guaranteeing his work is unknown to him, at least in my case it was.
Instead I got SHOUTED at on at least two occasions. He said:
1) I don't know why you think you deserve special treatment
2) I don't need you calling me up giving me grief (first thing in the morning), I did what you paid me to do
3) Look, I'm on vacation, call me next week
4) What, I don't get to go on vacation.
5) I'm in the car, driving back from an emergency (with a customer?), you gonna have to call me back.
It has taken me over a month to write this. I was extremely insulted and a few other emotions. One reason I used Mike two years ago for a $500 attempt at fixing this is because he said he couldn't schedule me right away because he had to take care of his regulars. I thought, 'here is a someone who understands customer care! I'll wait for him'.
That was not true in my case. I was disrespected on every call in a big way.
Finally - Mike is white man, I'm a Black woman. It is impossible to endure such an ugly encounter and not examine the that role race played.
Mike never called to apologize, nothing.
Leaving this review does not lessen the impact of his attack on my 'humanness,' nor assuage the blatant display of his ZERO professionalism.
It does, however, speak volumes about him.