Other instant scripts websites are expensive ($20-$50AUD) however this one is bulk billing meaning there is no cost. Most other places also have incredibly long wait times, I only waited around 20 min... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have used them in the past year whenever I'm feeling under the weather but can't get a local GP appointment. All medical practitioners I've spoken to have been knowledgeable and helpful. Scripts and d... See more
Everything g was amazing. From the accessibility, to getting an appointment, seeing a certified health professional. It was all so easy and done within an hour and without leaving my living room, whic... See more
They have experienced doctors and nurse practitioners that can give you immediate help if you can’t get to your usual GP or need an emergency script. And it is bulk billed to Medicare with no gap! Yes... See more
Company details
- Medical Center
- General Practitioner
- Medical Certificate Service
- Medical Group
- Mental Health Service
- Online Prescription Medication Vendor
Written by the company
Abby Health is Australia’s leading online health clinic, offering fast, affordable, and trusted telehealth care. From new prescriptions or refills to medical certificates, referrals and follow-up care, Abby connects you with qualified Australian doctors (GPs) and nurse practitioners — all 100% online. With Medicare bulk-billing available for eligible patients, Abby is changing the way people access care. Our platform is designed to make healthcare feel like self-care: intelligent symptom checks, easy in-app booking, and most importantly, caring clinicians who listen. No waiting rooms. No repeating your history. Just personalised medical support when you need it. Every consultation follows strict clinical guidelines, and our team audits all sessions to ensure safe, high-quality care. Over 150,000 Australians have already used Abby to get support for better men's health and women's health; from headaches to herpes, coughs to contraception — and everything in between. More than just your telehealth app for quick, easy healthcare needs, we’re your new regular clinic, 100% online and patient-first. Join the thousands of Australians choosing smarter, faster healthcare.
Quality Care, 100% Online
Written by the company
- Check your bulk billing eligibility
- We offer bulk billing telehealth for eligible Medicare card holders. Book a bulk billed telehealth appointment with an Australian doctor (GP) or nurse practitioner and access fast care for scripts, certificates, test referrals and more - all without leaving home.
- Online Prescriptions, Scripts & Refills
- Need a prescription fast? Abby Health offers online prescriptions, instant scripts, and online scripts Australia-wide - all 100% online and reviewed by licensed Australian doctors. We offer bulk billed online scripts for eligible patients. Whether you need a new script or a repeat, our telehealth team can help.
- Online Medical Certificates
- Sick and need a medical certificate online? Abby provides online doctor certificates, instant medical certificates, and bulk billed telehealth appointments for eligible patients. Get your online medical certificate in Australia, issued by real doctors and sent directly to your inbox - same day.
- Men’s & Women’s Health, 100% Online
- Abby supports men’s health online and women’s health online with access to care for sexual health, sleep, skin, hormones, mental health, and more. We’re an online doctor Australia-wide - making it easy to get the care you need, discreetly and professionally.
- Pathology & Blood Test Requests Online
- Need a pathology test online or a blood test request? Abby doctors can send pathology requests instantly after a telehealth consult. Access convenient, online blood test referrals without needing a face-to-face visit.
- Australia’s Telehealth App for Everyday Care
- Abby is the telehealth app Australians trust for everyday care - from online scripts and instant prescriptions to telehealth appointments and medical certificates. With telehealth doctors available daily, we make healthcare faster, simpler, and more affordable.
- Smart Symptom Checks
- Abby’s symptom check is designed by Australian medical professionals to help you make sense of your health, in the moments that matter - safely, privately, and accurately. Whether you’re unsure about a cough, unusual pain, fatigue, or other symptoms, our online symptom check guides you through the right questions to understand what might be going on and what to do next. Your responses are confidential, securely stored, and reviewed by a real doctor if you book a consultation. Our goal is to help you feel confident in your care — whether that’s getting online prescriptions, a medical certificate, or just trusted medical guidance without guessing. We don’t diagnose through AI. We use symptom checks to support better decision-making — and make sure nothing important gets missed.
We're here for you
Our human customer service team are online from 5:30 am till 11:30 pm, 7 days a week.
Meet Louise, our head of patient support.
We know great healthcare means more than just seeing a doctor — it means being supported every step of the way. That’s why our Australian customer service team is online from 5:30 am to 11:30 pm, 7 days a week.
Whether you need help booking a bulk billed telehealth appointment, accessing your online prescription, getting your online medical certificate, or following up on a blood test request, we’re here to help — fast.
You’ll always speak to a real person, not a chatbot. Our team is trained in both tech and healthcare to make your experience as smooth as possible. We’re proud to offer reliable support alongside trusted, online doctor care and telehealth services across Australia.
Got a question? Just message us in the app — we’ll be there.
Contact info
Same-day, bulk-billing care avaialble
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
App is easy to use and clear instruction
I was given clear instruction, and my concerns were listened to. I had two appointments one for each daughter. This was great since we couldn’t get into a gp locally
10 August 2026
Awesome and reliable service.
Awesome and reliable service.
The booking process is easy and efficient.
3 August 2026
So easy
So easy. Really happy to recommend. I have used Abby a few times and definitely recommend
10 August 2026
Quick and reliable access to good…
Quick and reliable access to good Doctors, bulk billed. Easy to set up. What more could you ask for?
10 August 2026
Finished appt.,and was told pathology…
Finished appt.,and was told pathology script will be sent via email. 10 dats passed no response.No human contact or to speak too.
2 August 2026
ease of use.
1 August 2026
Abby Health were very easy to work with.
The doctor was very polite and helpful, his advice helped me tremendously. I highly recommend Abby Health.
10 August 2026
I love it because it beats sitting in a…
I love it because it beats sitting in a doctor's surgery for an hour or possibly longer to see your GP. I find it so convenient, as I have made appointments while I have been at work. And the doctors I gave encountered so far have been lovely. They do everything that your GP can do so give them a go.
6 August 2026
When you are unable to see your local…
When you are unable to see your local GP Abbey Health service is excellent.
The ease of an assessment, required prescriptions and or medical certificates and follow up conversations are fantastic.
A truely incredible service.
Thank you.
10 August 2026
Wait time for an appointment is…
Wait time for an appointment is minimal. GP I spoke to was very pleasant and was able to meet my needs. The booking process is very easy to navigate
3 August 2026
It was so easy and personal helpful…
It was so easy and personal helpful service asking the right questions would trust and be using them again thank you so much
10 August 2026
Abby Health - easy and reliable
Abby Health was easy to sign up for and book appointments with a GP. The questions are easy to answer to set you up before speaking with a doctor via voice or video call. I've found the doctors to be more attentive and ask more questions than some walk-in, bulk-billing medical centres I've been to and have felt more confident in the outcome. I appreciate telehealth has its limits but for the lower level illnesses on the scale of seriousness, it's been a very helpful and reliable service.
5 August 2026
Fantastic service
Fantastic service. Get seen quickly. Helpful Nurse practitioners and Doctors.
2 August 2026
Very quick and efficient
9 August 2026
Convenient way to secure a medical…
Convenient way to secure a medical appointment when I’m too sick to go into an actual clinic or when my usual Doctor is unavailable.
9 August 2026
Super efficient and professional
Super efficient and professional service. Even better that it is bulk billed!
10 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.