abbotFox Reviews 

138
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a truly great experience working with this company. Customers frequently praise the helpful staff for being exceptionally professional and consistently supportive throughout their entire property journey. Consumers note that dedicated team members always go above and beyond to ensure remarkably smooth, stress-free transactions from start to finish. People also highlight the brilliant customer service quality and the prompt, reliable communication received at every single stage. Clients deeply appreciate the clear expert advice and practical guidance provided during complex house sales and property purchases. Reviewers emphasize that the entire process is handled with impressive efficiency, genuine kindness, and steady professional care.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their prompt... See more

Service

Consumers find service to be positive, highlighting that the team is extremely prompt, professional, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting exceptional communication and... See more

Response time

Reviewers express great satisfaction regarding the prompt response time, noting that staff members... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Abbot fox and their representatives were very helpful when we wanted to sell our flat in Norwich Emma Rahman from Abbot Fox in particular was very helpful and communicated with regular updates. Sh... See more

Company replied

Rated 5 out of 5 stars

Recently had the pleasure of purchasing through AbbotFox. They were extremely prompt and professional. Also a special thank you to Emma who was constantly pushing all parties involved! Whilst I had th... See more

Company replied

Rated 5 out of 5 stars

Charlie and Colin have been amazing since we contacted Abbot Fox. The property in question was dual listed and we actually contacted Abbot Fox second. The level of service and care has been worlds... See more

Company replied

Rated 5 out of 5 stars

AbbotFox have been brilliant when dealing with both our purchase and sale. Sam Le Good has been very clear in his communication and has done everything he said he would do. He was able to secure o... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

abbotFox is not your typical estate agency. Based in Norwich and covering Norfolk and north Suffolk, we’ve built a reputation for doing things differently. Since 2012, we’ve combined modern, design-led marketing with traditional values to offer a smarter, more personal way to move. Whether you are a buyer, seller, landlord or tenant, our aim is simple: to give you the very best experience possible. Our award-winning team is dedicated to clear communication, honest advice and outstanding results. With professional photography, engaging video tours and creative marketing, we ensure every property, whether for sale or to let, stands out. Within our main agency, abbotFox also offers a private bespoke office dedicated to the sale and acquisition of unique, period, modern and country homes. This specialist service combines market expertise, creativity and discretion to deliver exceptional outcomes for properties that demand a more tailored approach. What truly sets abbotFox apart is how we treat people. Clients tell us that working with abbotFox feels refreshingly different, less corporate, more human, and always focused on results.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

138 reviews

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4.6

All reviews

(138)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sales and post sales management process…

Sales and post sales management process was smooth, efficient and friendly. Would happily recommend this agent.

31 January 2026
Unprompted review
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Reply from abbotFox

Thank you Andrew for taking to time to leave this review. We're delighted that you found the process smooth, efficient and friendly throughout. We really appreciate your recommendation and it was a pleasure to help.

Rated 5 out of 5 stars

The whole team at Abbott Fox are always…

The whole team at Abbott Fox are always so very helpful. They give 100% both in time and effort. Communication is always key and transparency of the upmost importance.
We have been particularly impressed with Emma's diligence in all that this sale has involved.
Many thanks.

23 January 2026
Unprompted review
abbotFox logo

Reply from abbotFox

Thank you Richard, we’re delighted to hear that our commitment, communication and transparency have made a positive difference for you.

Emma will be especially pleased to read your comments, her diligence and dedication are something we’re very proud of.

Many thanks again for taking the time to share your feedback.

Rated 5 out of 5 stars

emma was very helpful kept me well…

emma was very helpful kept me well informed off updates so i knew how things were going quick response if i emailed

12 December 2025
Unprompted review
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Reply from abbotFox

Thanks Linda for taking the time to provide us with a review.

Rated 5 out of 5 stars

Buying a bungalow

Great experience buying a bungalow from abbotFox
Everything explained, and keeping me informed what was happening with the solicitors.
Got there eventually!
Thanks Emma

20 December 2025
Unprompted review
abbotFox logo

Reply from abbotFox

Thank you for your lovely feedback. We’re so pleased to hear you had a great experience buying your bungalow with abbotFox and that everything was clearly explained along the way.

The process can certainly take a little time, but we’re glad we got there in the end. Emma will be delighted to read your kind words.

Wishing you every happiness in your new home and thank you again for choosing abbotFox.

Rated 5 out of 5 stars

Charlie was very helpful in any…

Charlie was very helpful in any questions i had and also the follow up after the viewing was done would highly recommend

12 January 2026
Unprompted review
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Reply from abbotFox

Thanks Matt for taking the time to leave a review. Charlie will be delighted to hear your comments, and we’re pleased to know you found both the support and follow up after your viewing helpful. Thank you for the recommendation it’s greatly appreciated.

Rated 5 out of 5 stars

Really efficient

Really impressed with how quickly everything was handled. Jennifer kept the process moving quickly and efficiently the whole time. Thanks to Jennifer and the team at abbotFox for a well-run service overall. Would definitely recommend.

31 December 2025
Unprompted review
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Reply from abbotFox

Thank you so much for your kind words we really appreciate you taking the time to leave such positive feedback. Jennifer will be delighted to hear your comments, and we’re pleased we could keep everything moving smoothly for you. Thanks again for choosing abbotFox, and for the recommendation.

Rated 5 out of 5 stars

Prompt response to my request

Charlie was very helpful and focused on meeting the needs of our searching.

30 December 2025
Unprompted review
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Reply from abbotFox

Thank you for taking the time to leave a review. We’re really pleased to hear that Charlie was helpful and focused on understanding your needs during your search. If there’s anything else we can help with, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Excellent customer service

Called to enquire about a plot of land and was very pleased to be helped by Charlie, who went out of his way to provide advice and guidance, to an extent I really wasn't expecting. I look forward to engaging with him more, and hope we can transact before long!

16 December 2025
Unprompted review
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Reply from abbotFox

Thank you for such a thoughtful review. We’re really pleased to hear that Charlie went above and beyond to provide advice and guidance, that’s exactly the level of service we strive to offer. It’s great to know your experience exceeded expectations, and we’ll be sure to share your kind feedback with him.

Rated 5 out of 5 stars

Abbot fox and Emma Rahman

Abbot fox and their representatives were very helpful when we wanted to sell our flat in Norwich
Emma Rahman from Abbot Fox in particular was very helpful and communicated with regular updates. She was very calm and reassuring when she spoke to me throughout the process. She was good at keeping both myself and the buyer happy throughout and managed to keep both sides calm when unexpected delays occurred. Emma managed the sale process from the estate agent’s side very well and I am very grateful for all her work.
I wish her all the best.

18 December 2025
Unprompted review
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Reply from abbotFox

Thank you very much for taking the time to leave such a detailed and kind review. We’re delighted to hear that Emma supported you so well throughout the sale of your flat in Norwich. Her calm, reassuring approach and clear communication are real strengths, especially when navigating unexpected delays, and it’s lovely to know how much you appreciated her efforts. We’ll be sure to pass on your kind words to her. Thank you for choosing abbotFox, and we wish you all the very best moving forward.

Rated 5 out of 5 stars

Amazing staff especially Emma!

All the staff I came in contact with at Abbotfox were extremely helpful and supportive but I must single out Emma (Sales Progressor) for the highest praise. Emma went above and beyond with making my purchase as smooth as it could be. She was indomitable, structured, always smiling and positive which is what you need during a really stressful time. Having had a bad experience earlier in the year it was wonderful to be assisted by Abbotfox to secure my dream home.

19 December 2025
Unprompted review
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Reply from abbotFox

Thank you so much for such a wonderful and thoughtful review. We’re really pleased to hear that the whole team at abbotFox were helpful and supportive, and especially grateful for your kind words about Emma. She truly does go above and beyond for her clients, and her positivity, structure and determination make a real difference during what can be a very stressful process. We’ll be sure to share your feedback with her. It’s fantastic to hear that we were able to help you secure your dream home after a difficult earlier experience. Congratulations, and we wish you every happiness in your new home.

Rated 5 out of 5 stars

The most excellent customer service, and care!

Rob was my initial contact, and we stayed in touch during the process. Emma Rahman was the Sales progressor, who saw our home move through, right up until completion.
Emma was so positive throughout, helping to keep me on track! I could call as many times as I needed to, or email, and Emma was right there. Even when out of the office, Emma kept up to date with things.
Within the entire chain, Emma was the one to get things done, and moving! From chasing each side, to making sure Solicitor’s were on the ball. Everything Emma done, made the process of moving home (and relocating to a new area!) so much smoother.
When I viewed the property, the service, and feel I had from everyone I spoke with at Abbot Fox, was a game changer. It really did give me confidence to move forward, and put my offer in. The property was listed with multiple agents, but it was Abbot Fox that I wanted to work with.
Thank you Emma. Thank you to Rob, and to you both for being such a dream team. I really don’t think things would have moved the way they did without you both.

28 November 2025
Unprompted review
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Reply from abbotFox

Thank you so much for taking the time to leave such a kind and thoughtful review. It genuinely means a lot to us.

Rob and Emma will be absolutely delighted to read this. Emma really does go above and beyond for her clients, and your words reflect that perfectly.

We’re also so pleased that your experience with the team gave you the confidence to move forward with your offer, that’s exactly the level of service we strive to deliver.

Wishing you every happiness in your new home!

Rated 5 out of 5 stars

Thank you to Charlie, Rob and Colin

Throughout the entire process, from my initial appointment with Colin, to Charlie and Rob taking over the sale, I have received nothing short of outstanding customer service. Their professionalism, clear communication and honest advice has made everything feel straightforward and stress-free. They consistently reassured me at every stage and truly understood the deadlines I was working to, especially with my job taking me away from home.

I’m genuinely grateful for their support and would highly recommend Abbotfox to anyone looking for a reliable and dedicated estate agency. Thank you.

10 December 2025
Unprompted review
abbotFox logo

Reply from abbotFox

Thank you so much for taking the time to share this wonderful feedback. We’re delighted to hear that Colin, Charlie and Rob were able to support you so well throughout the sale. Their professionalism and communication are something we’re really proud of, and it’s great to know they helped make the process feel clear and stress-free for you especially with the added pressure of your work commitments.

We truly appreciate your recommendation and are grateful for the trust you placed in abbotFox.

Rated 5 out of 5 stars

Just what we needed!

Sam was friendly, professional and knowledgeable throughout the whole process and I would happily recommend this agency to anyone looking to buy or sell a property in the Norfolk area. Thank you AbbottFox!

3 November 2025
Unprompted review
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Reply from abbotFox

Thank you so much for the lovely review. It means a lot that you'd recommend us, and we're delighted we could help with your move. If you ever need anything in the future, we’re always here to help.

Rated 5 out of 5 stars

Excellent service

Emma Rahman has been exceptional in the purchase of this property, going above and beyond customer service.
She is constantly available to answer questions and push for progress, not only for this purchase but also for the sale of my existing property. I only wish that I had used Abbott Fox for my sale from the start as I am quite sure it would have been finalised by now!

22 October 2025
Unprompted review
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Reply from abbotFox

Thank you so much for your positive feedback. We're delighted to hear that Emma has provided such exceptional support throughout both your purchase and sale. She always strives to go the extra mile for her clients, and it’s great to see her efforts recognised. We truly appreciate your kind words and are so pleased to have been part of your property journey.

Rated 5 out of 5 stars

After sales support by Emma has been incredible from start to finish

Emma Rehman in After Sales Support has made my experience with Abbot Fox. She is an asset to Abbot Fox and an absolute star. She combines professionalism with genuine warmth and friendliness. You can tell she truly cares about helping and getting things right.

Due to some really challenging circumstances, I don’t think my purchase would have happened if it wasn’t for Emma, she’s tenacious and never gives up until a problem is solved. She’s gone above and beyond for me to make sure everything has turned out successful. It’s clear that she takes great pride in her work and in making customers happy.

Simply put, Emma is a wonderful person, a huge asset to Abbot Fox and it’s been a pleasure dealing with her throughout a stressful process. Thank you for keeping me sane the past few months and providing such incredible support.

20 October 2025
Unprompted review
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Reply from abbotFox

Thank you so much Lauren for taking the time to share such a heartfelt review. We’re absolutely delighted to hear how much Emma’s support has meant to you throughout your purchase. She truly embodies our commitment to combining professionalism with genuine care, and we couldn’t agree more that she’s a real asset to the team. We’re so pleased she helped make a challenging process a positive and successful experience for you.

Rated 5 out of 5 stars

Emma has guided me through two house…

Emma has guided me through two house sales in recent months and I cannot thank her enough: her service, attention to detail and sense of humour has made the entire process an enjoyable and stress-free experience. If only there were more Emma’s out there! Thank you so much. Highly recommend!

21 October 2025
Unprompted review
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Reply from abbotFox

Thanks Lily, thank you so much for your kind words and recommendation. We're delighted to hear that Emma has made your selling experience smooth and enjoyable. Her attention to detail and friendly approach make her a real asset to our team, and it’s wonderful to see her recognised for it.

Rated 5 out of 5 stars

I feel understood and kept in touch with…

I feel cared for and kept in touch with what's coming in. I feel understood and listen to by Charlie. Charlie is aware of exactly what I need and seems to be doing his very best to find me my next home.

21 October 2025
Unprompted review
abbotFox logo

Reply from abbotFox

Thanks Paula, we're really pleased to hear that Charlie has made you feel listened to and supported throughout your search. He takes great pride in understanding his clients’ needs and helping them find the right home, so it’s fantastic to know his efforts are making a difference.

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