Abbey Carpets Reviews 

586
TrustScore 3 out of 5

2.9

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Rated 4 out of 5 stars

Great product ( wide brass carpet threshold strips ) - hard to find, but Abbey does them, and at a reasonable price. Well-packaged in a sturdy cardboard tube. However, uses MyHermes couri... See more

Rated 2 out of 5 stars

We have purchased an Alexander Smith carpet, SKU ABB140 Sparkling Cider. This is a loop carpet. We will be seeking a replacement as the loops frequently are pulled out by our THIRD vacuum. the strand... See more

Company replied

Rated 1 out of 5 stars

Having bought the best quality underlay at top price. The items I received were DAMAGED.. The fitters were booked, so I had no choice to use the damaged goods. Very disappointed with the damage mat... See more

Rated 1 out of 5 stars

Poor workmanship, inferior products,if this is what you want go here!

Company replied

Company details

  1. Interior Designer
  2. Flooring Contractor
  3. Tool Store

Information provided by various external sources

We are a long established carpet and flooring shop based in Southend on sea Essex we supply and fit carpets and flooring across Essex. We supply a full range of carpets , rugs Karndean Flooring as well as underlays rugs and fitting tools to customers all over the UK


Contact info

2.9

Average

TrustScore 3 out of 5

586 reviews

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2.9

All reviews

(586)

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Rated 3 out of 5 stars

Abbey Carpets were too late dispatching…

Abbey Carpets were too late dispatching the product for me to use it, only sending it after I chase it despite the website stating it was in stock and offering next day delivery then only giving a refund of the product not my return carriage 2 weeks after they received the goods back and again after I chase!  Shocking service!  I had put a letter in the package explaining why I expected my carriage back but when questioned why it hadn't been refunded the carriageI was told it was in their T&Cs which I'm sure it is but when they are at fault I expected better.

16 July 2021
Rated 5 out of 5 stars

Prompt & Efficient

Ordered a roll of cardboard paper to line the floor. Arrived quickly, well packaged and in good condition. Very happy with the service provided. Just the right amount of emails eg not too many!!

26 February 2021
Rated 5 out of 5 stars

This is the best place I've ever bought…

This is the best place I've ever bought carpet from.
Don was so patient with me and helped me pick out carpet that would work best for me.
The carpet install looks wonderful.

I'll never use anyone besides this company for all carpet needs in the future!

Thanks to everyone who works here for making it such a wonderful experience
Dana

19 January 2021
Unprompted review
Rated 4 out of 5 stars

Too quick on refund

Ordered last pack of cherry laminate in the country. Got a message from the shop that the pack had arrived, but was damaged, binned and a refund issued. Fair enough, but I only needed a couple of pieces to repair a floor...it would have been nice to be told how badly damaged the pack was before throwing it away, in case it would have done the job.

19 December 2020
Rated 5 out of 5 stars

Excellent price and excellent service

Excellent price and excellent service. Initially I had an issue on the processing the payment on line but I phoned the company direct and they sorted out the payment over the phone and confirmed they had an issue with the website which they were sorting. Overall excellent service.

12 November 2020
Rated 5 out of 5 stars

Excellent

Finding the right carpet on their website was very easy, I never sent for a sample of my choice as I was able to see exactly what I wanted through the description on the website. Ordering was simple and delivery time was as stated. Very impressed and will use again.

30 October 2020
Rated 5 out of 5 stars

Informative, helpful and prompt service

I had recently noticed that my Karndean flooring had become quite slippery in the bathroom and searched for advice on the internet. Fortunately I came across their website, and found it very informative and helpful. The specialist cleaning/restorative kit was dispatched very promptly. Job done, and safety restored. Thanks for the great service.

1 August 2020
Unprompted review

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