AAA Auto Reviews 61

I bought a used Škoda Octavia here because I needed a reliable car for work. The salesman swore it was in top condition and inspected. After driving it for two weeks, the engine warning light came on. My mechanic told me the turbo is dead and the odometer was likely rolled back. When I went back to complain, they were incredibly rude and pointed to the fine print in the contract. They are professional swindlers, stay away

Everything’s fine with my Ford Focus, drives great and no issues so far.

I researched the car I wanted. It was in Sokolov. They said it was no problem to get it in Prague. Told me come down and give a 2000czk deposit. I should come today and they would give me a special deal and test drive a similar car to see if I liked it. I came on time. Delivered deposit. The car didnt work. They apologized and told me to come back in 3 days for delivery of my desired car. I arrived at the designated time and was informed that the car never came and had no brakes. So much for their certified inspection. Then they told me that I really would like the similar car... I wanted my deposit back but they argued that I should just try the similar car. I agreed. The similar car didnt run. They aaid the battery was still dead from the last time and they would charge it. 3 hours later, still waiting, they tried to show me other cars but got distracted by other more important customers. I tried to get my deposit back and they kept arguing. The manager finally came over and was smug and dismissive. I started shouting that they need to give me my deposit back. Finally he agreed out of embarassment. (Not wanting other customers to hear. I spend 1200czk on taxi rides out there. Stay away from AAA!

DON'T BUY CARS FROM AAA! THEY WILL RIP YOU OFF!

This AAA dealership is a FRAUD. They sold me a 2017 BMW claiming they conducted a comprehensive inspection and checked over 200 parts in the car and it was in perfect condition and there is a 1-year guarantee. Three weeks later onboard computer shower a problem. And when I came to the branch they said the guarantee doesn't cover the problem.

Also the vehicle had very worn tires which they did not mention when handing it to me. So I ended up buying new tire. Also the vehicle came with a set of winter tires. And today when I took to change the tires it turned out that they gave me WRONG tires. The set was from older model of BMW. The dealers at AAA are either FRAUD or complete FOOLs.

One more thing, when selling the car they were all speaking English. But when I claimed the problems, suddenly there is no one who speaks English. They will tell you "It's Czehcia you need to speak Czech".

Amateurish and arrogant behavior — they let you wait for an hour and a half and then send a so-called technician who claims they won’t buy the car because the engine doesn’t sound “smooth enough.” I bought the car directly from them less than a year ago. He then raised his voice at my wife, who only asked to have the car documents returned. I strongly recommend avoiding any dealings with this dealership.

Iam happy with my new car, thanks!

I’m satisfied with my experience of buying a car at this place and can recommend it.

The so called experts diagnosed my car with their computer and told me a complete false story on the error code they found. I took a picture of one of the experts phone with the error code on it and when I later confronted him with the picture of the code he lied and told me that this was a picture from another car. Went to the manager to complain about this behaviour and they denied all this and only after an intense discussion with proof of their false explanation and lying about the picture they apologised after I had to tell them that an apology would be the least they could do. So be aware of their practices

I bought an Audi a 5 with 80 000 km .
After 8km was broken engine .
They didn’t help , didn’t find a solution .
I suggest to buy in a different place

They sold us a car that was rusted as hell

Place i live we say : " If you can not say nothing good for someone, don't say nothing "
I am about to say nothing!

What a bunch of scammers. We agreed on a price, told we would receive the documents to sign via email, and also told we can cancel our current insurance. We canceled our current insurance but no documents were ever sent. When we finally got a response from AAA. They said they can't insure us. No explanation, no apology, nothing. Complete waste of time dealing with these liars.

I would not recommend to anyone without having a technical assistance with appropriate knowledge as they sell repaired cars without reviling any information in this regard. The customer service is awful, as they treat you as someone who is there only to pay them money, not as an individual customer with specific needs. At the reception desk, most ladies are not nice and treat you more as a necessity than a client. Horrible experience !

LESS than one star...AAA Is lucky I am still a customer after leaving me stranded about 30 miles from home, for about 6 hours, telling me the whole time that they were still trying to find someone to come take care of me, and later, after finding out through a tow company which i paid out of my own pocket, was told that AAA called them twice, but hung up saying his price was too high!!... How can they Do that, Or Why would they is beyond me!!! Signed, a Pissed, 2nd time Duped, AAA customer.

I would rather give a zero rather than a star. Unprofessional and unreliable. Numerous errors were made with my account with AAA and all errors were mistakes from AAA on my expense. They did nothing to accommodate their errors. I have been a customer with this company for some time and they did nothing to make me feel like a loyal customer. After numerous errors and documents from me proving their mistakes, AAA refuse to take accountability for their mistakes. I was lied to multiple times, placed on hold and refused a resolution. Never again will I do business with this company. This has been an ongoing issues for months and finally I will not return. As a customer satisfaction, I presumed they would take accountability for their actions but it remain the same, we will do nothing to help you although it was a fault of AAA.

car dealership which has good prices and service, great selection

the staff are very helpful when they eventually get to you all the cars they sell are sh** 2 of my friends bought a car from there and it broke within 1 week i purchased a car from there aswell after 3 weeks my car died i do have the carlife insurance for 2 years which is not worth the paper it is written on as they wouldnt cover repairs of my car total waste of money buying from them and the carlife insurance DO NOT USE OR BUY THE RUBBISH THEY SELL

Fooled me once when I went in and they didn't want to sell me the car I looked at but something else. Fooled me second time when I requested a car to another branch. I've been told it'll be free to take the car there. Then they said the car is there. When I went in, nobody knew nothing about my request. Third time same story but they said I have to leave deposit for the car to be brought there. Fourth time I went in to find the same car they had to bring in the other branch. The car wasn't there bcos they took for service. Nobody told me nothing about that. But they keep calling me if I want a car and when I can come in. Yeah, yeah, yeah. What a customer service. NOT A RELIABLE COMPANY. They only have damaged, broken cars fixed up and sold. DO NOT BUY CAR FROM AAA AUTO!