I ordered a replacement battery for my router which is a Lithium ion Battery as my old one was swollen so much the back panel came off. The shipping was 2 days later than expected but thf battery is... See more
Company replied
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See what reviewers are saying
Absolutely superb service. Ordered a Terry's Chocolate Orange Milk Chocolate. Really big fan of Terry's Chocolate Orange. But this brand is not available locally. Ubuy has satisfied my craving for del... See more
Company replied
This is the 2nd time I ordered in UBUY, I just want to tell you guys that I am satisfied with the quick delivery even its Friday they delivered my Graviola Capsule. This product strengthens my Immune... See more
Company replied
Your customer care on the phone are super polite & professional. I don't remember date of my calls,but I called few times,I am a visitor in Kuwait ,making sure to get my items on time before l... See more
Company replied
Company details
Written by the company
The best online shopping website in Kuwait. Shop electronic goods, fashion accessories, beauty products, mobile, men & women clothing, shoes, home & kitchen appliances online on Ubuy in Kuwait: Visit Ubuy to shop from the USA, UK, Japan, & Korea. Explore imported products online from the USA, UK, Japan & korea . Buy from Ubuy Kuwait to ship from the USA, UK and China. We provide cross-border shopping experience with great offers and deals. ✓ Low prices ✓ Big discounts ✓ Fast shipping ✓ Genuine brands ✓100 Million products. | Online Shopping | Electronics, Health & Beauty Product, Fashion| Ubuy Kuwait
Contact info
Al Murqab, Block 3, Khalid Ibn Al Waleed Street, Mazaya Tower 3, Floor 22,, Kuwait, Kuwait
- (+965) - 22204472/ 22055305
- info@ubuy.com
- www.a.ubuy.com.kw
4.3
Excellent
256 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you for your service
10 December 2025
Unprompted review
Reply from Ubuy Kuwait
Dear Abdullah Altamimi
The pleasure is all ours! Thank you for your trust and for taking the time to share your feedback. We truly appreciate it and look forward to serving you again.
Warm regards,
Team Ubuy!
Got the thing that I want and just like…
Got the thing that I want and just like the estimated time said from 10-15 days and it arrives on the 14 safe and sealed product no damage and really enjoyed it
30 December 2025
Unprompted review
Reply from Ubuy Kuwait
Dear khalid alahmad
Thank you so much for this fantastic 5-star review! We're thrilled to hear you got your item safely and right on time. It's our goal to make every experience with Ubuy Kuwait reliable and enjoyable. We hope you love your new product and can't wait to serve you again!
Warm regards,
Team Ubuy!
It worked well
15 December 2025
Unprompted review
Reply from Ubuy Kuwait
Hello Mohsen
Thank you so much for your 5-star review!
We're delighted to hear that everything worked well with your order. Providing reliable and effective service is our goal, so your feedback is greatly appreciated.
We look forward to serving you again in the future!
Best,
Team Ubuy!
Wonderful experience
This wasn’t the first experience. And it was wonderful. I didn’t regret ordering from Ubuy, and hopefully it won’t be the last.
27 December 2025
Unprompted review
Reply from Ubuy Kuwait
Dear Reem ALadwani
Thank you so much for your wonderful 5-star review and for being a loyal customer!
We are absolutely thrilled to hear that your experience was "wonderful" and that you've chosen to shop with us again. Knowing that you don't regret your order and hope to return is the highest compliment we could receive. Our team works hard to ensure every experience is a positive one, and feedback like yours makes it all worthwhile.
We truly appreciate your continued trust and are already looking forward to serving you again. Thank you for being a valued part of the Ubuy community!
Warmly,
Team Ubuy!
Reply from Ubuy Kuwait
Hello Ajo Jose
Thank you so much for your 4-star review and for being a valued customer!
We are thrilled to hear that our commitment to reliable and on-time delivery has consistently met your expectations. Ensuring your orders arrive when promised is a top priority for us, and your feedback confirms we're on the right track.
We hope to have the opportunity to serve you again soon and to earn that fifth star!
Warm regards,
Team Ubuy!
Everything is good and fast
Everything is good and fast
There's only one problem
Price is expensive
17 December 2025
Unprompted review
Reply from Ubuy Kuwait
Hello Abdallah Shhuan
Thank you so much for your 5-star review!
We are delighted to hear that you found everything to be good and fast. Our team works hard to provide a seamless and efficient experience, so your positive feedback on our service means a lot to us.
We also sincerely appreciate you sharing your thoughts on pricing. We strive to offer competitive value, which includes ensuring reliable speed, international shipping, and customer support. We hear your feedback and are constantly evaluating our offerings to provide the best possible balance of quality, speed, and value.
Thank you again for taking the time to share your review. We truly value your business and hope to have the opportunity to serve you again soon.
Best regards,
Team Ubuy!
The service is great but to my surprise…
The service is great but to my surprise you charged me more than double what the item costs.
15 December 2025
Unprompted review
Reply from Ubuy Kuwait
Hello Nadyah,
Thank you for sharing your feedback. We’re glad you liked our service. Please note that the final cost includes the product price, international shipping, and any applicable customs duties, which can increase the total amount.
Best regards,
Team Ubuy
Badly stored items.
I bought two guitar hero guitars. The quality of the items were horrible. It was definitely not new. I got a used guitar in place of a brand new one. It is so badly damaged that the rubber coating on the buttons are all sticky.
2 November 2025
Unprompted review
Reply from Ubuy Kuwait
Dear OMAR ALREFAEI
Thank you for taking the time to leave this feedback, and we sincerely apologise for the frustration caused by the poor product quality of the Guitar Hero guitars you received. This is completely unacceptable and falls far short of the new, high-quality product you should have received.
At Ubuy, we strive to ensure every order meets your expectations, and we regret that this was not the case. Your feedback on the Trustpilot platform is very important to us, and we are fully committed to resolving this matter for you.
To help us investigate this thoroughly and take the appropriate corrective action, we have sent you a separate email requesting a few images or a short video of the damage you described. This visual evidence is crucial for us to identify what went wrong and to ensure it is not repeated.
Kindly check your email inbox (and your spam/junk folder, just in case) and provide us with the requested information. Once we receive it, we will proceed immediately with finding a swift and satisfactory resolution for you.
Thank you for your patience and cooperation.
Warm regards,
Team Ubuy!
Delivery fee is reasonable
Delivery fee is reasonable
I dislike the website, the app is much better as it shows only unrestricted products
1 August 2025
Unprompted review
Reply from Ubuy Kuwait
Hello Reda
Thank you for your valuable feedback and the 4-star rating.
We are pleased to know you find our delivery fees reasonable. Regarding your point about the website, we sincerely appreciate you bringing this to our attention. We are constantly working on improvements, and your insight about the unrestricted product filter is very helpful. We will certainly share this with our development team to enhance the browsing experience for all our customers.
In the meantime, we are glad the app provides a smoother experience for you.
We hope to serve you again soon.
Best regards,
Team Ubuy
Delivered as promised
Delivered as promised, the price is higher, but the service is better! After reading this many negative reviews, I was worried, but they are the genuine seller.
7 April 2025
Unprompted review
Reply from Ubuy Kuwait
Dear Valued Customer,
Thank you for taking the time to share your positive experience with us. We truly appreciate your trust in choosing Ubuy despite initial concerns, and we’re glad to hear that our service met your expectations—delivering as promised with genuine products.
While our pricing reflects the quality and reliability we strive for, your acknowledgment of our service standards means a lot to our team. We’re committed to maintaining this trust and ensuring every customer receives the same honest and efficient experience you did.
Should you need anything in the future, we’re always here to assist.
Best regards,
Team Ubuy
I accidently ordered a shoe in a US…
I accidently ordered a shoe in a US size instead of UK size and despite the fact I was happy to pay to return the shoe for a replacement correct size - shoe never worn a I cant get it on my foot the customer service department was not helpful at all and basically said no replacement your fault! Unbelievable - never had this experience before - do not use this company - dreadful!
12 January 2025
Unprompted review
Reply from Ubuy Kuwait
Dear Paula D'Souza
Thank you for sharing your feedback, and we sincerely apologize for any frustration caused by your experience. Upon investigation, we found that the exact shoe, "Brooks Unisex Stroke Running Shoe", in size 5 (US) and color Black Diva Pink White, as advertised on our website/app, was delivered to your address.
As per our return policy, we accept returns for items that are wrong, damaged, defective, or missing parts/incomplete upon delivery. Since the size ordered matches the details selected during the purchase, a replacement or exchange cannot be processed.
As our items are shipped from overseas sellers, return shipping costs are high. Regrettably, we do not currently offer free returns or exchanges. To avoid such issues in the future, we kindly recommend reviewing the size chart provided on the product detail page before placing an order.
We truly value your feedback and will consider it as we work to improve our processes and policies. Should you have any additional questions or concerns, please feel free to contact us at info@ubuy.com.
Best regards,
Customer Experience Team Ubuy
Delightful delivery with no problems.
I thought this delivery experience would take long, or I should say that you made me think so... but it was a very short wait and the messages kept me informed. The item arrived in a satisfactory and reasonable time. Totally pleased, thanks!
22 July 2024
Unprompted review
Reply from Ubuy Kuwait
Hello Tim
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping!
Best Regards,
Team Ubuy
Prompt delivery and friendly
20 March 2024
Unprompted review
Reply from Ubuy Kuwait
Hello Subramaniam,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards,
Team Ubuy
Ubuy are great
The team at Ubuy were very helpful and understanding to my situation and extremely helpful to get it fixed
18 February 2024
Unprompted review
Reply from Ubuy Kuwait
Hello LeonardAngela,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards,
Team Ubuy
Good and fast
14 February 2024
Unprompted review
Reply from Ubuy Kuwait
Hello Kengin,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards,
Team Ubuy
Always quick to respond
Always quick to respond
Haven’t received the package yet but God willing soon
3 February 2024
Reply from Ubuy Kuwait
Hello Katarina,
Thank you for your review and for taking the time to share your experience. We're thrilled to hear that we have just sent you an email with the latest tracking information. Please check it out and let us know if you have any questions.
We value your business and are committed to your satisfaction.
Reply from Ubuy Kuwait
Hello Andrew,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Team Ubuy
amazing experience
11 January 2024
Reply from Ubuy Kuwait
Hello Ghallab,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards,
Team Ubuy
Reply from Ubuy Kuwait
Hello Hussein,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Team Ubuy
Not recommended
Not recommended.
First: I ordered and payed for a 1.5 pounds curing salt and I received the one pound package.
Second : in the receipt the price and shipping was written around 24 US dollars, but what I actually paid was around 70 USD.
7 January 2024
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