My son who is on the autistic spectrum, had put his bike in for repair last Friday with your Walton Branch but because my son, currently on leave, had been told it could not be repaired until this We... See more
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See what reviewers are saying
Popped in with my old Specialised Globe with Gear issues…. Have lost patience with the bike shop who have ‘tried’ to fix it several times. Huge welcome, very relaxed and looked at it immediatel... See more
Had an issue with my new bike shortly after purchase, my choice of bike was not suitable for me. The customer service was absolutely outstanding. The manager Adam took it back without any fuss and rep... See more
As a shop, they sound excellent, but as an online retailer, I thought they were really poor. I ordered bib shorts, 10 days later they still hadn’t shipped them, also zero communication. So I wrote... See more
Company details
Written by the company
Since opening our first bike shop in 2007 in Milton Australia, 99 Bikes has grown its store network to 78 stores across Australia, New Zealand and now the United Kingdom. Dedicated to being the world's most approachable bike shop, 99 Bikes makes sure all cyclists have access to the best products, the best service at the best prices online and in store.
Contact info
150 Commercial Road, SO40 3AA, Southampton, United Kingdom
- 02380 864832
- help@99bikes.co.uk
- www.99bikes.co.uk
4.1
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 22% of negative reviews
Typically replies within 48 hours
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Appalling customer service
Earlier this year I spent £1000 on a new bike and accessories. When I got the bike home the drive train was very rattly and noisy in certain gears. No matter I thought I have the free check up coming up. I took the bike in and reported the fault and after it had been checked out I was told that the rattling was due to the fact that I wasn't changing gear properly and the rattle was because the chain was between gears as I wasn't making sure it was in gear properly. I have been riding bikes with derailleurs for 45 years and I know what it sounds like when the chain is between gears so i know this was not the problem. I wouldn't have minded this patronising remark if the rattle had been fixed. As soon as I got home I rode the bike and it was still noisy. I tried to contact the shop via their online contact form immediately afterwards (in September) and I am still awaiting a reply in December. The bike has been in my garage ever since as I can't bear to ride it with the noise coming from the drive train. I will have to take it to a proper bike shop and incur the expense of getting it fixed. Amazed at the shocking level of customer service at 99 Bikes.
10 September 2023
Unprompted review
Reply from 99 Bikes UK
Hi Jono,
Thanks for your feedback and sorry to hear this. We have searched through our customer service emails and cannot find any record of you having contacted us to raise your concerns.
Please contact us via websales@99bikes.co.uk so we can get this issue resolved for you. We'd love to have the opportunity to change your opinion.
Thanks,
99 Bikes UK
Electric bikes
I have nothing but praise for Chris, James, Mike, Tom, and the rest of the team. They gave me great aftercare when I bought two electric bikes. I needed a rear mudguard and pannier rack. It took some time but they sorted me out in the end. Well done Winchester 99 Bikes staff
4 December 2023
Reply from 99 Bikes UK
Hi Gerry, thank you very much for the review, we really appreciate it!
Reply from 99 Bikes UK
Thanks for the review we really appreciate it
Really good communication and advice
Really good communication and advice. Delivery super fast and competitive prices.
8 December 2023
Reply from 99 Bikes UK
Thanks for the review Neal!
Fabulous experience today
Fabulous experience today, from an initial phone contact looking for advice to a great in store experience. Knowledgeable and friendly staff even helped me load my bike back onto my car. Thanks 🙏
10 December 2023
Unprompted review
Reply from 99 Bikes UK
Thanks for the review Sally, glad we could help!
Phil in customer services went the…
Phil in customer services went the extra mile with a query I had and for that reason alone am more than happy to recommend 99bikes. Top quality service.
8 December 2023
Reply from 99 Bikes UK
Thanks for the review Kevin, really appreciate it
Really friendly staff who go out of…
Really friendly staff who go out of their way to be helpful. Thank you Carl for answering all of my questions.
8 December 2023
Reply from 99 Bikes UK
More than happy to help!
Reply from 99 Bikes UK
Thank you very much for the feedback Robert
Thanks Karl for your help and advice on…
Thanks Karl for your help and advice on the cube e-bike
4 December 2023
Reply from 99 Bikes UK
Thanks for the review Paul
When poo happens!
The staff were very accommodating especially when I was unavoidably delayed in getting my bike to them.
They turned the service round in double quick time a gave a very detailed report and explained a couple of queries. Made a few suggestions in improving the bike’s durability and talked through some alternatives and upgrades.
4 December 2023
Reply from 99 Bikes UK
More than happy to help Paul, thanks for your review
Had the best experience at 99 bikes and…
Had the best experience at 99 bikes and Chris at the Winchester branch was absolutely amazing!!! What a guy!! Brought a new Cannondale for my son and the service was excellent
4 December 2023
Reply from 99 Bikes UK
Really appreciate the feedback James, hope your son enjoys the bike
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