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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the payment and withdrawal processes, reporting difficulties in accessing winnings and frequent account suspensions after deposits. Reviewers also found the website to be problematic, citing issues with its functionality and concerns about its reliability. The customer service was consistently described as unhelpful, unresponsive, and difficult to reach, with many encountering automated responses or abrupt chat terminations. Furthermore, many people expressed concerns about the fairness of the games and that the overall user experience was poor, with some even reporting that their accounts were blocked unexpectedly. However, some customers also noted positive aspects, such as fast payouts for some users and a good selection of games. A few other people also felt that the sports betting platform was enjoyable, despite having fewer options than some competitors.

What people talk about most

Payment

Consumers find payment to be negative, with many reporting significant issues with withdrawals. Reviewers... See more

Website

Customers consistently note negative experiences with the website. Many reviewers describe the site as... See more

Customer service

Reviewers express significant dissatisfaction with customer service. Many customers report that assistance is... See more

Product

Reviewers highlight negative aspects of the product, with many expressing strong beliefs that the games are... See more

User experience

Users describe negative interactions with the user experience. Many reviewers report difficulties finding... See more

Reviews shaping this summary

Rated 1 out of 5 stars

absolutely terrible avoid at all costs deposited £10 got £20 "won" £18 can't withdraw any of it because its "bonus money " you have to bet it and even with 50 free spins welcome offer "won" £2.50 lost... See more

Rated 1 out of 5 stars

Absolutel scam! I have had my partner record the game of slots from another device for over 2 hours whilst I play it, have multiple evidence it’s a scam! Jumping! Going dead slow, signing me out, conn... See more

Rated 1 out of 5 stars

Played over a hundred hands on Saturday, shockingly I wasn't dealt a single pocket pair, not even a measley 22. Pocket pair is supposed to be 1 in 17 hands, none in over a hundred, that can only be th... See more


Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
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Rated 1 out of 5 stars

These CLOWNS will take your money and…

These CLOWNS will take your money and then close your account. Don’t even think of trying their help line or online chat support, it’s just sends you round and round, uploading images after imager with no response or response.
An absolute JOKE of a company and I don’t know why they are still in business.
STAY AWAY SCAMMERS

28 March 2024
Unprompted review
Rated 1 out of 5 stars

Do not recommend

Signed up, deposited money I placed a bet they blocked my account no refund of the money I placed on the bet and what I had on the account they just kept it

25 March 2024
Unprompted review
Rated 1 out of 5 stars

Simple account using is… rubbish!

Simple account using as expected is poor.

Unable to verify account, despite having email saying account verified, customer service send generic replies and do not appear to be able to help.

Good website, but clearly a very poorly run site

23 March 2024
Unprompted review
Rated 1 out of 5 stars

Wish I had listened to all the negative…

Wish I had listened to all the negative reviews, first company I sign up after seeing an advert and it doesn’t work. Deposited £10 after creating an account and now saying they won’t pay the welcome reward?! Support is awful and clueless. Please everyone avoid . I can now understand why they are on the verge of bankruptcy 🤦‍♀️

17 March 2024
Unprompted review
Rated 1 out of 5 stars

Absolute Joke of a company

Absolute Joke of a company! Set up an account and they disabled it instantly! Asking for all sorts of ID which I provided. Which was then followed up by a request of a photo of myself holding my username and ID?!?! This is pretty much bordering on a data protection breach. I begrudgingly provided that though as well and have heard nothing back for nearly 2 weeks. All emails ignored and any sent from them are generic email template responses not actually assisting in anyway shape or form! AVOID!

1 March 2024
Unprompted review
Rated 1 out of 5 stars

It's one thing to play and try your…

It's one thing to play and try your best to beat other players which is achievable, but its totally impossible to win against the software.I hate saying this but I am convinced the site is a total rip off and its impossible to make any mony on 888. I'm 55 years old and have won tournaments world wide since the 1980s and have been playing online poker for more than 20 years and I have NEVER seen things as bad as on here,I wouldn't mind but it's a nice site to play on but you atr extremely unlikely to win any money here also the place is full of SHILLS be carefully.

16 March 2024
Unprompted review
Rated 1 out of 5 stars

Borderline scammers

Do not use them for gambling, I was playing roulette and some error came up and my money disappeared off the table and it should have won, of course live chat took 10 minutes to respond saying they are useless then closed the chat when I didn't respond in 20 seconds.

16 March 2024
Unprompted review
Rated 1 out of 5 stars

Do not play on anything that this…

Do not play on anything that this company own since they have took over William hill they have run it into the ground they have lowered the rtp on popular slots so much that it’s impossible to get anything it is just not worth depositing and playing on anything every game is dead spins 888 holding are so greedy they have taken all the fun and entertainment away from a site that was once quite decent let’s face it they have had the biggest fine ever from the gambling commission which shows how corrupt these greedy scumbags are yet they were still allowed to keep their licence all in all 888 holdings think it’s perfectly acceptable to rip the public off as much as they can like I said and I can’t stress this enough do not gamble on any company they own they all run the same just there to rip you off gambling is a game of chance and I don’t mind loosing but these scumbags have taken fairness to another level there is nothing fair about any of the slots they provide as they have lowered the rtp so much it’s disgusting because now the game of chance has become a game of no chance and it’s wrong on so many levels the amazing thing is they do all this stuff then sit there scratching their tiny heads wondering why profits are down and that less and less people are using them well it not rocket science is it you dirty scamming PR!CKS

13 March 2024
Unprompted review
Rated 1 out of 5 stars

Had an account with them for a number…

Had an account with them for a number of years and wasn’t a regular user. I tried to withdraw my balance and got error messages, tried many ways for 30 minutes.
Spoke to customer service eventually who said they would pass on request. Provided details as requested by customer service and advised withdrawal would be processed.
Some days later got a message from Katerine B supervisor that further information and proof of id now required. Provided that and then after a couple of weeks still no money to my bank.
Messaged Katherine B and still no refund weeks later. Been trying to get my money for over 3 months now.
It’s only a littl amount, but will start a small court claim against them rather than allow them to get away with it.

28 February 2024
Unprompted review
Rated 1 out of 5 stars

What ever has happened to 888?

I have had an 888 account for many years but stopped using them a long time a go as I had fallen out of love with gambling. A couple of years a go I started betting again and decided to see if my account was still active, which it was. I started using them again as they had some good offers and usually had decent prices on the horses, not so good on football though. Gradually over the past 18 months or so 888 have gone downhill so fast it is quite hard to believe, their offers have become less and also nowhere near as good. The £5 free bet for a 4/1 winner or above has ceased as also has best odds guaranteed on the horses. The football offers have become worse and their daily wish free spin game is absolutely abysmal.
I hardly use them at all nowadays and was extremely surprised to learn that I have had my account restricted. I only found this out after one of their promotions I had taken part in failed to reward me with my free bet. I got in touch with customer service who told me I had to wait 72 hours to receive it. After I still had not received my free bet I then got in touch again to be told my account was restricted. Why they couldn't have told me the first time I contacted them I couldn't understand.
Anyway I have withdrawn my money and moved on. Plenty of better bookies out there who will glady accept my money.

24 February 2024
Unprompted review
Rated 1 out of 5 stars

I have never used 888 or been in a…

I have never used 888 or been in a bookie shop for over 30 years..There is only ONE winner and that is the bookie and these online companies. They are here to make money out of peoples misery. The only way to make money is by saving and working hard. Please don't give these people your hard earned money.

24 February 2024
Unprompted review
Rated 1 out of 5 stars

Scammers

Nothing good to say about this company .. pure robbery. Everyone has been experiencing the same problems ... left short on winnings too many times , also bets not confirming after been on auto play continuously, then been logged out during live games and they don't let you log back in , if you are losing they will keep taking your money but if you could have won they cancel your bets...
they owe me thousands I can only imagine what other people have been robbed of ..
These need to be closed down.
they're worse than telephone scammers because atleast you can have a conversation with them

19 February 2024
Unprompted review
Rated 1 out of 5 stars

There about to get reported

This company doesn't like giving you bonuses that you qualify and when you got on customer chat there staff are useless and ask you for information they can clearly see at there end I spent thousands of pounds with 888 and I must say these are the biggest crooks In the game

17 February 2024
Unprompted review
Rated 1 out of 5 stars

Unethical practices AVOID at all costs

This company breaches the terms of their gambling commission licence regularly. They allow you to deposit, bet and play for years then when they decide they don't want your business anymore the problems start. They lock you out of your account and start to ask for verification when the rules state that should be done before you gamble with them under s.17.1.1 of UK gambling commission rules. They make withdrawing difficult for winning customers using these unethical behaviours. They should have their licence removed.

16 February 2024
Unprompted review
Rated 1 out of 5 stars

Worst betting site ever

Worst betting site ever , they should be criminalised , how a betting site blocks your account and funds, and they message you saying why aren't you gambling enough , why I don't spend all of my money there , I have reported these thieves to the gambling commission as they still have my money and no email responses for two weeks now,

1 February 2024
Unprompted review
Rated 1 out of 5 stars

My son self excluded himself (at my…

My son self excluded himself (at my request) from 888 as he has a gambling problem, then went to his room, messaged 888 to say it was a mistake and they re-activated his account. He had already registered with "Gamstop" before the self excluded!!!

11 February 2024
Unprompted review
Rated 1 out of 5 stars

Another bookie so eager to take money…

Another bookie so eager to take money yet drain it giving it back. Look you have to be a decent human and treat others as they treat you. It didn't take me days to upload my money to you. Do you understnd what safer gambling even means? It means that we can trust you to be deceent so we can have a SAFE gambling experience. Avoid at all costs. When you try to contact support the contact us form doesn't work. The tel number has been cut off I reckon due to the amount of complaints they receive. No live chat. Probably a couple of dimwitted chancers living in their Nan' basement.

The only difference between 888 and a street mugger is the street robber comes to you with a knife. This company blatanmtly steals your money then makes you verify which never works. Thieving low down comnpany.

10 February 2024
Unprompted review
Rated 1 out of 5 stars

22,543 CAD Withdrawal Delay

I have been waiting for my withdrawal for 2 weeks now since January,27/2024 they have sent me 2 10 dollar e-transfers directly into my account without a email or password verification. 3 times now they have sent me 22,543$CAD with a email saying my withdrawal is approved and sent then the next day they come back saying I gave them invalid bank details when I have given my void check and bank details and verification 5 times already! What in the rite mind was I doing to play this casino I thought being regulated by Ontario I Gaming and Alcohol Gaming Commission Of Ontario would make you feel safe but this is a total hassle and is causing me emotional distress!

I ENDED UP GETTING MY MONEY 19 DAYS LATER THROUGH INTERAC!

26 January 2024
Unprompted review

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