4 Seasons Outdoor Reviews 120

We recently purchased 4 Seasons Outdoor garden furniture for over €10,000, including the Nevada Sardinia dining set and the Sardinia chaise longue lounge set. Precisely because of the premium appearance, reputation and price level, we deliberately chose 4SO.

After unpacking and assembling, we unfortunately came across several points that we absolutely do not expect from an A-brand in this price range.

On several dining chairs, small cracks are visible on the underside of the legs and the coating/paint around the plastic rubbers already loosens slightly. Also, various plastic nobs show damage as if the chairs had been previously installed or used. In addition, black swipe/stripe markings are visible on multiple legs.

Furthermore, we found small scratches where simply coating seems to have been applied. On one part there was even a damage taped with painter's tape. To be honest, we found the latter the most disappointing — not because of the size of the damage, but because it is apparently found acceptable to deliver it to customers in this way.

Also, the included rubber spacers between the table top and base do not stick properly, so that they are loose between the top and frame. In the meantime, even one of the 4 Seasons Outdoor ornamental emblems is already loose.

The lounge chair itself is otherwise neat, but there is also damage to the rectangular lounge sofa.

Don't get us wrong: it's mostly relatively minor damage. But especially with a premium brand you expect a high level of finish and strict quality control. We are very economical with our stuff and therefore seriously wonder what this damage means in the long term for the coating and possible corrosion or rusting.

What is extra frustrating is that 4 Seasons Outdoor does not seem to provide a direct public contact channel and directly refers to the point of sale. Especially with a premium brand, you would expect quality signals to be taken seriously directly.

Hopefully this review will be seen as feedback that actually does something with, because in terms of design we think the sets are beautiful — but the first impression in terms of finish and quality control simply does not match the expectations that 4 Seasons Outdoor itself radiates.

We've owned a 4SO cantilever parasol for over 8 years. It was a little bit more expensive than some of it's competitors but it's robust, really well constructed, is easy to operate, looks great and has served us well for far longer than we anticipated. However, after 8 years of exposure to the sun's UV rays, the canopy was starting to look a bit 'thin' in places. So we contacted 4SO Customer Service and they immediately arranged for a replacement canopy. The new canopy arrived yesterday and it took less than 30 mins to remove the old one and fit the new one. Our 4SO parasol is now back to its best and ready for more years in the sun. Our experience with 4SO products and their UK customer service has been excellent and I would strongly recommend them if you're looking for outdoor furniture.

I bought a table from the 4 seasons outdoor brand and I had an amazing support when I needed. The table is sturdy and I believe it will last many many years as the wood is of high quality.
A special thanks to Harry Willis that went out of his way to assist me when needed.

Although we waited a long time for the company to get in touch with us, the engineer was very good & repaired our furniture really well & checked over the rest as well

Wow, what an incredible company!
We purchased some outdoor furniture quite a few years ago and have been very happy with it. Recently my daughter left a Babybel wax cover on the cushion in the boiling hot sun and sadly the wax melted onto the cushion. I rang 4 Seasons and spoke to a very helpful man called Harry, he advised me to try and gently jet wash it away and to contact him again if that didn’t work. The stain remained so I rang back and Harry organised for a new cushion to be sent free of charge. The service from this company is outstanding and I wouldn’t hesitate to purchase more furniture in the future. Yes it is more expensive but the quality and service are excellent and worth every penny! Thank you 4 Seasons!

The products are Nice but impossible to have a price and the customer support is very poor . And i am a customer who bought already about 6k euros of their material but absolutely no recognition no service nada

Natasha was fantastic, I needed a replacement parasol cloth and having been let down and fobbed off by Shackletons I contacted 4SO hq to vent my frustration. Natasha immediately sorted the issue and even compensated me for the troubles which I think is a credit to the company. Well done 👏

We bought the Capri low dining set online from Shackletons Home & Garden (who initially didn't place the order with 4SO, but who sorted it quickly after a quick follow up call).

The chairs and table are fantastic though and we're super happy with them - really comfortable and somehow more relaxing than normal height chairs! Strange, but true :)

I purchased our 4 Seasons outdoor furniture from Shackletons. They were exceptional with their patience and assisting me choosing the correct combination at a very competitive price. The arranged delivery exactly as expected. 4 Seasons delivery company were helpful and professional. They quality of the furniture looks very good, so hoping it will retain its looks against time and the elements.

We purchased our outdoor furniture from Rowan Garden Centre. The service there was immaculate, they provided us with enough information for us to make an informed decision. The furniture is absolutely stunning, comfortable and very good quality. The post purchase confirmation and delivery from 4seasons for impeccable! Here’s to get 5 years wear out of it at least.

Great service, well communicated delivery, and excellent product, highly recommended.

We purchased our 4 Seasons Sussex garden furniture 5 years ago. We had a small problem with the weave and collars. I emailed Natasha who promptly emailed me back. A technician came out within four days and repaired the furniture. The furniture still looks like new due to the high quality materials used . The after sales care (Natasha) are professional, courteous and efficient. I would highly recommend 4 Seasons garden furniture.

I cannot recommend this brand enough. Excellent product which is made of well made materials and super sturdy. I have had 1 set for a year and it literally looks brand new despite being left outside in the elements. I liked it so much, I ordered another one for my mum! It is absolutely value for money.

I bought a Pablo teak round coffee table through John Lewis. It looks great and I’m waiting for it to be warm enough to use it. Excellent personal service from Four seasons. So nice to have real named people contacting me.
All the chairs are too big to go with it. Maybe they can design small chairs for small spaces.

Both the sales and delivery team were very professional. Thank you!

We ordered a pair of outdoor chairs from John Lewis. We received a confirmation call very quickly for the delivery. The delivery person was very punctual, professional, polite and friendly. The chairs are very cozy as I expected. It’s a great shopping experience.

We ordered our furniture through John Lewis. Excellent service, arranged delivery which was done well. We have found the products (chairs and side tables and coffee table) to be as expected and of a lovely quality. Easy to assemble. Very happy!

Excellent service and excellent carpet ! Perfect

Last week 4 Seasons Outdoor replaced our damaged 3 year old parasol free of charge including delivery. We had requested a new part only. They were a pleasure to deal with, can’t recommend them and their products enough.