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Safeguarding issues are rife, sexual harrassment cases in abundance, racial slurs thrown about frequently, toxic community, and the Developers allow relentless Cyber Bullying to take place. I have emailed the Developers, they dont care, they ignore any and all attempts at contact, chargeback via my bank for any and all in app purchases I have made incoming. AVOID! AVOID! AVOID!
I am writing this review to warn potential customers about the business practices of this company. My experience with an in-app purchase in their game "MU: Dark Epoch" has been deeply concerning.
The Facts:
I purchased the "Angel Investment" offer for €17.99.
(Order Number: MUGLO260208203540641358)
A clear bug in the game's user interface made it technically impossible to activate the offer after payment.
I contacted customer support with detailed evidence. They confirmed my payment was successful.
Despite confirming they had my money, they refused to manually provide the product I paid for. Their justification was an absurd claim of "ensuring fairness," which is irrelevant when a company fails to deliver a paid product due to its own technical error.
Conclusion:
This company has effectively taken my money without delivering the advertised goods. Their customer support system seems designed to deflect responsibility and frustrate customers into giving up, rather than resolving legitimate issues.
This is not a matter of gameplay feedback; it is a fundamental failure of a paid transaction. Based on this experience, I strongly advise against spending any money on games from this publisher. If their system fails, you will likely lose your money and receive no meaningful support.
They have no support except ai that repeats the same no help stuff. They allow bullying and harassment and when you report it the ai says to block them and they will issue a warning how can you block the peoples actions. I want my money back i dont wish to support this behavior.
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