365Rider Reviews 

18,467
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Superblast 3 arrived with the sole coming apart I ordered a pair of ASICS Superblast 3 from 365Rider. When I received them, I was very disappointed to find that part of the sole at the front... See more

Rated 5 out of 5 stars

Two purchases, both delivered on time and both exactly as ordered. Personally, I find this shop very trustworthy. They also keep you updated throughout the delivery process, which I really appreciat... See more

Rated 5 out of 5 stars

I ordered some Asics Superblast 3 from here as I couldn’t get the colour and size I wanted from my usual supplier. I was sceptical at first t’as this was the first time I had used 365 Rider, but I had... See more

Rated 4 out of 5 stars

Every thing I very good (size,description etc) except the transportation/delivery was VERY QUICK but too expensive. I wonder if there is cheaper way in case that i do not need them so QUICK.

Company details

  1. Sporting Goods Store
  2. Bicycle Store
  3. Boot Store
  4. Outdoor Sports Store
  5. Running Store

Written by the company

Welcome to our online store specialized in running, cycling or swimming. Here you will find a wide variety of sports products and equipment from the best brands on the market to improve your performance and enjoy your favorite sport to the fullest. Our website is designed to offer you an easy and secure shopping experience, with detailed information about each product and reliable payment options. In addition, our customer service team is available to answer any questions you may have and provide personalized advice on which products best suit your needs and sports goals. Browse our online catalog and discover everything we have to offer. We are here to help you achieve your sports goals!

Shipping Guarantee and personalised customer service.

Free shipping in 24/48 hours.

Free shipping in 24/48 hours. Easy and secure payment. 30 days returns.

Contact info

4.2

Great

TrustScore 4 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(18,467)

3,806 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The shoe size was small however upon…

The shoe size was small however upon return, the buyer (in this case me) needs to cover the cost of return. In their website it was never mentioned the cost of return needs to be covered by the buyer.

1 September 2026
365Rider logo

Reply from 365Rider

Hello David,

We are sorry the size was not suitable. For returns of non-defective items, including size-related returns, the return shipping costs are borne by the customer. You can find this information in our returns policy:

https://www.365rider.com/en/content/1-returns-exchanges

Kind regards,
365Rider Team

Rated 5 out of 5 stars

All good!

Very competitive price, there was availability when there was none elsewhere & delivery info & tracking was great & they arrived on time, product also looks great & fits well.

14 September 2026
Unprompted review
Rated 1 out of 5 stars

I paid extra to have the shoes…

I paid extra to have the shoes delivered directly to my location (the hotel) as quickly as possible. You sent a message stating that the shoes had been delivered. I spent two days searching and had the entire hotel staff looking, but we found nothing. I wrote to you saying I hadn't received the item, yet you insisted it had been delivered to the specified address. Even when I demanded proof of delivery, "365 Rider" stuck to the same story: "the shoes were delivered", so I should look for them myself asking proves. Upon checking the evidence (photos) you provided, I saw that a completely different address was listed. When I sent another message asking where the shoes actually were, your representative simply stated that the delivery company had decided to deliver them there on their own. I pay extra, only to end up having to hunt for my shoes myself, argue with hotel management, dig through your records to locate the shipment, and then be told that you bear no responsibility. This does not seem professional to me; it bears the hallmarks not just of deception, but of actual fraud intended to prevent the package from being collected.
Update after your ansver:
Sad. Your response hasn't changed: "you did everything right, you're not at fault, the delivery company made the decision itself." I want to remind you that the money was paid to YOU for the product and additionally for delivery to the address I chose. Did that happen? NO. If I hadn't persistently searched for my package, I never would have found it, because your answer—on several occasions—was simply "check at the hotel reception."

31 August 2026
365Rider logo

Reply from 365Rider

Dear customer,

Thank you for your review. We'd like to clarify the situation for anyone reading this.

The decision to redirect the parcel to a UPS Access Point was made by UPS as part of its own delivery procedure, not by 365Rider. This can happen with hotel addresses specifically when the courier considers the parcel cannot be safely handed over or left at the property. As soon as we had the relevant tracking information, we shared the Access Point address with you so you could locate and collect the parcel — which you were ultimately able to do.

We understand this caused real inconvenience, and we're sorry for that. However, we do not accept the characterization of this as deception or fraud on our part: the parcel was never withheld or unavailable, and you did successfully collect your shoes.

Kind regards,
365Rider Team

Rated 4 out of 5 stars

Saucony azura runner 🔥

Great runners very comfortable not as bouncy as the Adidas evo sl but very responsive.took awhile to he delivered but from a different country you will get that.very happy overall

27 August 2026
Rated 5 out of 5 stars

It was very straightforward experience…

It was very straightforward experience and pleasant experience. From the date of my order, I was constantly updated on the delivery of my order which arrived in Ireland before the date originally appointed. The product was as ordered and well packaged and I got them at a very reasonable price. I would definitely place an order again with this company.

21 August 2026
Rated 1 out of 5 stars

I didn’t receive my order since now

I didn’t receive my order since now. It’s almost 3 weeks

25 August 2026
365Rider logo

Reply from 365Rider

We are sorry that you have not received your order yet.

According to the latest tracking information, as of 16 September, your parcel is currently in customs.

For shipments to the United Arab Emirates, the postal shipping service selected for your order can take longer than shipments sent via UPS. Unfortunately, the time a parcel remains in customs is outside our control, as the customs clearance process is handled by the destination country's authorities.

When purchasing from a store located within the EU and choosing postal shipping to the UAE, customs clearance times should therefore be taken into consideration.

We understand that waiting for your order is frustrating, but your parcel is still in transit and we hope it will be released by customs shortly.

Kind regards,
365Rider Team

Rated 5 out of 5 stars

Great site

Great site, plenty of choice and good sales. Easy to order, kept me up to date on my delivery.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

The range was really good

The range was really good, I love brooks runners and I got a considerable discount, the product arrived promptly and there was no issues with it. Highly recommend

24 August 2026
Rated 1 out of 5 stars

Very bad experience with 365 rider

Very bad experience with 365 rider. I made an order that was supposed to arrive in 2 business days. A week has passed an it has not even left their warehouse. No tracking info.

Customer service is impossible to use. Can't talk to anyone: an absolute nightmare. Right now I just want my money back, but can't even ask for a reimbursement.

What a fraud! Avoid this website at all cost.

7 September 2026
Unprompted review
365Rider logo

Reply from 365Rider

We are sorry to hear that your experience did not meet your expectations.

In this particular case, there was an unexpected stock issue with our warehouse, which caused a delay in processing your order. We sincerely apologise for this situation and for the inconvenience caused.

Once the issue was confirmed, we proceeded with the full refund of your order.

We understand your frustration regarding the delay and the lack of updates, and we regret that this incident has affected your perception of our service. Situations such as this are exceptional, and we are continuously working to improve our stock management processes in order to avoid similar issues in the future.

Kind regards,
365Rider Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look