360 Company Formations Reviews 427

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the efficient service and find the user experience to be straightforward and easy, making the process of setting up a company simple and quick. Many people are satisfied with the promptness of the service and the ease with which they can complete tasks. However, some people were dissatisfied with the company's contact methods and response times. Reviewers frequently mention difficulties in reaching the company by phone and report that email responses can be slow or non-existent, leading to frustration and delays.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency and speed, particularly in... See more

User experience

People report positive experiences with user experience. Customers consistently describe the process as very... See more

Customer communications

Consumers express significant frustration with the contact methods available. Many report that communication... See more

Response time

Clients share negative opinions on response time. Many reviewers report significant delays in email... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I have tried to form 2 companies with 360, the first of which still has not been formed and I still do not know why. I managed one on-line chat with an agent after running the gauntlet of AI. This... See more

Company replied


Company details

  1. Business and IT Consulting Agency

Written by the company

360 Company Formations have over 10 years experience registering over 10,000 limited companies in the UK. We pride ourselves on great customer support and easy to use software to help you form your UK company.


Contact info

3.7

Average

TrustScore 3.5 out of 5

427 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Excellent Service

Excellent Service
2nd Company bought in very short time
Delayed by having to prove my ID
Even though second purchase and full disclosure of my company house ID
Sir AVR Hagley

14 May 2026
Rated 1 out of 5 stars

Not happy with this company

I am sorry, but I don't believe some of these reviews. The service for me was poor; I think I must be in the wrong business, as their service charges are very high for doing absolutely nothing. and the invoices say nothing about what they have done to justify the fee. They reply to your emails only when it suits them; they are not contactable by phone.
If you want to dissolve your company, do it through the Gov.uk website; it's much cheaper. And it doesn't take so long to happen. I ended up contacting Companies House just to make sure that they had received my application form.
I bought and paid for a dissolution notice from these people in November 2025 just to keep them in the loop, so to speak; it took them nearly 3 weeks to submit it. They knew this was a pending submission but still went ahead and charged a service fee. They were told the director of the company had passed away and all bank accounts had been frozen. But today, 25.4.2026, they are still trying to charge a service fee. Sending an email to the deceased! Incredible!!! It was declined, and they want to know why. Was this due to lack of funds, they asked, or has the company been dissolved? Only they can answer such a stupid question.
The company was dissolved by Companies House on the 1.4.2026

25 April 2026
Unprompted review
Rated 3 out of 5 stars

Varying success

I have tried to form 2 companies with 360, the first of which still has not been formed and I still do not know why. I managed one on-line chat with an agent after running the gauntlet of AI. This is the only way to get any information as they do not answer the phone number provided, and they were unable to help me.
However I have successfully formed a 2nd company with 360 which was very easy for which I am grateful.

10 March 2026
360 Company Formations logo

Reply from 360 Company Formations

Hi, thank you for taking the time to leave a review and we're really pleased to hear your second company formation went smoothly! Regarding your first application, there can occasionally be delays due to additional checks required by Companies House which are outside of our control. We're sorry to hear you had difficulty reaching us and we'd love to get this resolved for you as quickly as possible — please don't hesitate to reach out directly and we'll make sure we get it sorted. 😊
Adam

Rated 1 out of 5 stars

bad customer services

No one is responding to our queries after so many emails contact. The client was very upset

25 February 2026
360 Company Formations logo

Reply from 360 Company Formations

Hi, we're really sorry to hear you've had difficulty getting a response — that's certainly not the experience we want for any of our clients. Please drop us an email directly at sales@360companyformations.co.uk and we'll make sure this is picked up and resolved for you as a priority. Thank you for your patience. 😊
Adam

Rated 5 out of 5 stars

Everything I still have not received…

It was nothing personal now I have received everything and happy with the services and thanks for letting me know that I can print the documents from my 360 accounts thanks

26 February 2026
360 Company Formations logo

Reply from 360 Company Formations

Hi Abid,

Thank you for your review. It is sad to hear that after 50 company incorporations with us that you did not receive the documents for this one. It may have went to your junk email, alternatively you can always send us an email at sales@360companyformations.co.uk or download the documents from your 360 account.

Kind regards,

Adam

Rated 5 out of 5 stars

Quick and uncomplicated process

Quick and uncomplicated process, well worth the fee, excellent value and simple stress free process. Thank you

4 March 2026
360 Company Formations logo

Reply from 360 Company Formations

Hi Evelyn, thank you so much for the lovely review — really glad you found it stress free and great value! That's exactly what we aim for. Best of luck with your new company. 😊
Adam

Rated 1 out of 5 stars

This was a very long drawn out process…

This was a very long drawn out process which caused us a lot of stress.

2 March 2026
360 Company Formations logo

Reply from 360 Company Formations

Hi Justin, we're sorry to hear the process wasn't as smooth as we'd like it to be. Company formations can sometimes involve additional steps depending on the circumstances, but we understand that can be frustrating. If there's anything we can do to help going forward please don't hesitate to drop us an email at sales@360companyformations.co.uk. 😊
Adam

Rated 4 out of 5 stars

It has been two weeks since I have paid…

It has been two weeks since I have paid and applied for the VAT, no information has been provided from you. I have tried contacting you over the email and have had no response at all.

Update: I have received a response and proof of submission. Will update once everything is done.

4 February 2026
360 Company Formations logo

Reply from 360 Company Formations

Hi Rudelle, thank you for updating your review — we're glad to hear you received your proof of submission! VAT registration can sometimes take a little longer than expected and we appreciate your patience throughout the process. We'll make sure you're kept updated every step of the way from here. 😊
Adam

Rated 5 out of 5 stars

As ever very simple and quick

As ever very simple and quick

10 February 2026
360 Company Formations logo

Reply from 360 Company Formations

Hi Kevin, always great to hear from a returning customer — glad it was simple and quick as always! Don't hesitate to get in touch if you ever need anything. 😊
Adam

Rated 1 out of 5 stars

This company was hopeless

This company was hopeless. They quoted the wrong price for the company formation and failed to respond to any emails sent to them for 7 days. When we tried to cancel the formation due to their failure to respond, we were ignored.

6 February 2026
Rated 5 out of 5 stars

Very efficient

Very easy procedure

6 February 2026
360 Company Formations logo

Reply from 360 Company Formations

Hi Stephen, thanks for the kind words — really pleased it was quick and easy for you! Best of luck with everything. 😊
Adam

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